Buyer beware

Placed almost 400 dollar order for some Lady Gaga swag and these bozos took my money via PayPal and NEVER sent a confirmation, order pack slip, nothing all I had was my receipt from PayPal thank God. I would probably be out almost 400 bucks if I had to trust UMG to refund me. Gaga should know what shady crap they pull. Every item I paid for was available at the time online. I think their warehouse accountability sucks peddling goods I dont believe they had! This is the grade I give UMG an F. Poorest of customer service and I get different person for all 20 some complaints I lodged. Right hand doesnt know what left is doing

User's recommendation: Buyer Beware!!Taking a chance you won’t get anything but swindled!

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ID
#2437477 Review #2437477 is a subjective opinion of poster.
Preferred solution
Just to let other consumers no what BS I had to go through!
New Reviewer

I am sorry for the artists of all UMG shops and their customers - Never again !!! It's shopping like in the Godzilla Musicvideo. Better Business Bureau: UMG F rating - have not answered 19 complaint

Universal Music Group - I am sorry for the artists of all UMG shops and their customers - Never again !!! It's shopping like in the Godzilla Musicvideo. Better Business Bureau: UMG F rating - have not answered 19 complaint
Universal Music Group - I am sorry for the artists of all UMG shops and their customers - Never again !!! It's shopping like in the Godzilla Musicvideo. Better Business Bureau: UMG F rating - have not answered 19 complaint
Universal Music Group - I am sorry for the artists of all UMG shops and their customers - Never again !!! It's shopping like in the Godzilla Musicvideo. Better Business Bureau: UMG F rating - have not answered 19 complaint
Universal Music Group - I am sorry for the artists of all UMG shops and their customers - Never again !!! It's shopping like in the Godzilla Musicvideo. Better Business Bureau: UMG F rating - have not answered 19 complaint
Universal Music Group - I am sorry for the artists of all UMG shops and their customers - Never again !!! It's shopping like in the Godzilla Musicvideo. Better Business Bureau: UMG F rating - have not answered 19 complaint
Universal Music Group - I am sorry for the artists of all UMG shops and their customers - Never again !!! It's shopping like in the Godzilla Musicvideo. Better Business Bureau: UMG F rating - have not answered 19 complaint
-In 07/2018, 200 Emails needed and over 90 days till I got my EMINEM Coachella 2018 (#EMNM54261) &;;;;;; Shady Records T-shirts. Long fight with the Customer Service via Email. Only Copy and paste massages. Tried to work aginst the Contract, caus the shipping showed at the Order Page UPS International but they wanted to send it out via UPS MAIL Innovations. (First Order was shown lost at an unkown Transporter in an unkown City in Germany.) After beefing with the CS Crew (Faylin, Katie, Robert, Brian, Imani, Nick ect.) I got my Order via UPS INTERNATIONAL; WITH A WRONG Invoice of Artist Endeavor in 2300 Gainsboro street: 20$ (for 2 Tshirts incl shipping costs). I had to explain UPS International in Germany after checking the Bag, that this is wrong and I had to pay TAX for the original price: 72,40$. Waiting till today for an explanaition, cause the other strange thing was the Warehouse and the Shipping Points. The Warehouse was Axson Revocoat a Car Company (advertising signs was at the doors) and the shipping "start" showed on the Map they send: 9 Mile Rd/ Woodward Ave in Ferndale: The statue "Drive safely - walk right" (But the 2018 WOODWARD DREAM CRUISE Carshow in August 18 was great that day as I visited the Trackingpoint to get my T-shirts on Vacation next to the Effigy Recording Studio) The Artist Endeavor Owner Andrew Dresser also showes on LinkedIn thier Office is in Charlestown, Massachusetts with 2-10 People. (No. for EX FH CEO Mike Fiebach in the Philly Police Station is: DC#2018-06-****97) - Shopping Test Jan 04 2020 Order #EMNM145676 was shipped with 2 Sticker: EMINEM and Artist Endeavor 2300 Gainsboro Street Ferndale, MI. Postage paied and shipped Jan 07 2020 from Chicago IL. -First release Date for the EMINEM "Slim Shady Expanded Edition" Vinyl and Cassette was for March 2019 shown on the EMINEM Webshop (FameHouse) and Eminem IG, the selling started in November 2019. - Fans asked on the Eminem Twitter &; Instagram Accounts for the missing Vinyl and Cassette and also via Email - NO REACTION FROM FH or UMG. Also (the Office of) Michele Anthony hang up the Phone 06.06.19 as I asked her for the fans. (212)331-**** -official Eminem Store IG @eminemstore of UMG in Comments Customers Missing their payed Orders: MTBMB Vinyl, SSLP20 Vinyl and Merchandise - the Cyber Security Employee Dwayne Robinson wrote me via LinkedIn the Emails of the missing stuff from the Customers and fans are SPAM. And no one would answer. (criminal pack) - complex.com: Frank Ocean stans could wait years for endless but not an extra month for the vinyl - Customers waits a long time for the payed Order (Over 310 days and then cancelled the shipping: Ariana Grande CANCELLED Lithos | Sara Harlee - YouTube) - Jessica was not happy to wait so long for her Order August 03, 2018 #ARIANA26081 and the missing Ariana Grande Lithographs and got one Autograph with no Number and wrote it's not Ari's. Shipped from: Ariana Grande 4612 Burleson Rd, Ste I Austin, TX 78744 (Im not sure if its the "Austin's Most Wanted Barbershop" or Garage - texted us via FB Messenger) - other Customers had to be a lawyer to get the Order - THE LIST GOES ON @ Better Business Bureau: Universal Music Publishing Group & Fame House - The "professfional" Merch Girls UMG Andrea Castro, Deb Keller ect. blocking People on IG, cause the know they *** up - On Glassdoor Ex Employees wrote: "Toxic Environment" Former Employee - Customer Service in Phila, PA I worked at Fame House full-time for more than a year Pros: Beer in the office. Trying to convince myself working in the music industry is cool. Cons: Absolutely disgusting building. Elevators never work. Cockroaches all over the bathrooms and kitchen. Mice running over peoples feet. Heat and AC constantly fail leaving everyone in a miserable state. CEO and leadership do not care. They put all their dirty work on 1 poor girl who is the office manager. Leadership is incredibly rude and unprofessional. Managers slap people on their butts, call people derogative names, and make people feel very uncomfortable. Because of this turnover is super high. The pay is embarrassing and you can make more money being a waiter in the city. I ADVISE EVERYONE TO STAY AWAY! This company will now grow your career. In fact, you will be sent running in the direction of a different industry! Advice to Management: Where to begin. First, make pay more competitive if you want to keep employees. Second, clean your disgusting office environment. No one wants to bring cockroaches from work back to their homes. Third, be more professional. Just because you're a 'start-up' and no one there is above the age of 30, doesn't mean you can treat people like crap. Show some respect. I have a feeling you guys are going to liquidate to UMG soon and leave everyone jobless.
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ID
#2073479 Review #2073479 is a subjective opinion of poster.
Pros
  • Customer planing civil lawsuit against umg and lady gaga
Cons
  • Customers do not get their paid goods
  • Block customers on the terms of service email address
  • Letters will not be answered
Preferred solution
Apology
New Reviewer

AVOID AT ALL COST

here to criticize a company they own;Fame House horrible HORRIBLE company,i ordered a Summer Jeremy Zucker hoodie size Large,and not one hour passed and i sent an email requesting a size change to XL;waited one day and after no response i sent another one,the day after,same thing,i sent another email;then i got an email saying my order had been shipped,and not two hours pass and i finally get a response on the first email i sent 3 DAYS ago, saying that there's nothing they can do,after exchanging more than 10 emails(got proof),of me saying it's not my fault they took three days to answer my simple email that was sent not one hour after the order was placed,AND,they won't give me a prepaid shipping label since it apparently isn't their fault that they can't open emails adequately,ANY other company that PRIORITIZES customer satisfaction over anything no questions asked would've AT LEAST offered me a partial refund or to the very very least a prepaid shipping label for me to send the item back to them,but they don't seem able to do the bare minimum other than apologizing and talking forever to answer emails,to end up saying the same thing over and over, I'd give them 0 stars if i could
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ID
#1785485 Review #1785485 is a subjective opinion of poster.
Service
Universal Music Group Customer Care
Loss
$63
Preferred solution
Full refund

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