Universal furnitureComplaints and Reviews

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  • Customers like
    • Look of the furniture 1
  • Customers don't like
    • Horrible quality control 1

Run away from this set as fast as you possibly can. I purchased the entire set. Pieces were different colors, there were gouges in the wood and one of the drawers arrived with laminate splitting apart. On some of the drawers you can see where they miss drilled the holes - filled them in and applied finish to cover it up. Night stands were replaced once due to the fact that they were two different colors and dresser was replaced twice! If I had... Read more

Was this review helpful? 4 0

It is within warranty (i called in June and after many phone calls back and forth they turned me down in August) but they claim that the parts are no longer available so i am to go to Home Depot and figure it out myself or return the bed to Costco. Very convenient for them, as for me? - figure dimensions and find whats needed at HD. - get a baby sitter for my newborn. -rent a U Haul. -get the boards up. -hire a handyman to do the needful. I... Read more

Was this review helpful? 2 1

I bought a Universal Furniture set while I was having my new home renovated. When I finally moved into my new home and started putting together the furniture, the footboard of the bed was a different size than the rest of the bed. In the meantime, the dealer I had bought it from had gone out of business. I called Universal and they would not talk to me. They merely directed me to other Universal Furniture distributors to deal with me. The... Read more

Was this review helpful? 5 11

My name Angela I am a disabled person so traveling is very difficult for me to keep going back and forth to universal furniture store to keep getting the run around over and over again as of july 6 2007 i purchase a dining room set wich includes table 6 chairs a china cabnit and a server which cost alot of money of which I don't have it was a gift from my friend this set cost 5,000 dollars and to this day I still doi not have all the peaces... Read more

Was this review helpful? 1 0

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