Universal Fidelity

I have contacted Bradford exchange/Hamilton online to check my balances. I had 5 items go to collection.

Hamilton is still showing balances due on items I have paid off and no notice on 2 items that I now have a small balance on. For a while, Universal was calling all the time, even after I had agreements. They said they would only stop calling if they had an agreement where they take the cash out of my account and not a promise to pay.

No one seemed to know that someone else had just called me and I had to start all over again. I had to just start hanging up on them.

This company is a ripoff. I contacted them about a bill that I owed.

I was transferred around the office, several times. Some people spoke English and some people attempted to. I was told they would call me back. When they called back I wasn't there.

so when they called back, they told my mother in law all my business and tried to make her say she was me. Basically calling her a liar. The supervisor got on the line.

Did the same thing and hung up. These people are jokes..smh

I recently had my credit report run by a local bank. A collections from UNV Fidelity showed up for $62.00 supposedly from an old Columbia House account.

I contacted Columbia House and was told I owe them nothing. With all the people who have complained about this supposed company, why are they still around?? How many more people have to have their credit rating affect because of a company that seems to do nothing but try to make money illegally?? Seems to me the BBB should take action.

Maybe when UNV Fidelity messes with the wrong person they will finally be shut down. I guess time will tell.

They have been harassing us for months. We have asked for and not received proof of fees owed after the closing od Hollywood Video in Grand Forks.

We refuse to pay for late fees that were not incurred by us. We have received form letters and calls at various times of the day. When asked for proof, they say they are working from records gotten from Hollywood Video in Grand Forks, ND. We did rent videos from Hollywood Video, but owed nothing.

Hollywood Video closed over two years ago, and at that time, we owed nothing. We had not rented from Hollywood for months before they closed.

On 2/15/13 I received a bill for two DVD charges that came from Universal Fidelity the letter stated that I owe for late charge from 4 yrs ago 2/9/2009. When I call the customer service at ext:1346 Luis was rude to me.

I asked him to provide me the receipt where I signed for the so called DVDs. I don't remember ever renting the movie's. I asked Luis to send me the signed receipt showing I rented the movie's in question.

He said he could not then he told me that Collection Agents would keep trying to process this collection. I do not owe them this money.I believe any body can write you a letter and say you owe them money.I need the proof if I going to pay this so call late charge, I don't believe that is ask for to much do to the fact the charges are from 4 yrs ago.

Universal Fidelity has been sending out fraudulent bills to collect for "Legal Successor of Hollywood Video/Movie Gallery Inc." If you have received one, please file a complaint with the FTC here: https://www.ftccomplaintassistant.gov/ to get them involved to stop the fraud. I don't know how many seniors have received the bill and paid without investigating.

PLEASE GET INVOLVED to stop the fraud!!!

I have received two different bills, for movies I never rented, with different amounts on both. They persist even though they receive the "Do not contact me pursuant to the Fair Debt Collection Act" because they just change the amount, account number or names of the videos to weasel out of the order.

THEY ARE FRAUDS!!! PLEASE complain here: https://www.ftccomplaintassistant.gov/

This company is completely bogus and i dont think they have the right to be pulling money out of my account now that i have done my research!

I instructed them that it was okay to pull money out of my account each month on the 5th. Great they said. Why did they not pull it out until the 30th each month. Why some months did they not pull it out at all.

I got a settlement check and i had the intentions of paying these idiots off. Well..i paid them off and the very next day they took the money out of my account.

I called the company and requested a statement sent to me in the mail stating what the debt was for, exactly how much i owed and they said they couldnt send me one.

After speaking with this *** for a few moments i told him i cancelled all checks sent to the company and my lawyer was getting involved. I said lawyer and HE HUNG UP ON ME. I obviously called back to speak with him again. He hung up on me again.

Now this morning at 8:00 i recieved a phone call stating that i owe this money that is not even lajit and i informed them to quit calling me becuase i will call them on monday with my lawyer present and they hung up on me again.

This business has no ethics and no people skills!!!

universal fidelity iscalling me on my cellphone at least twice a day. after telling them the were using my minutes for these phone calls.

the started calling my cell phone with a restricted number at different time 11am,12pm 5pm and even 7,8pm.

when called to verify this company i wastransferred to an automated systen to leave a message,before i finished talking.they were explained my cell number was on the do not call list. the did not care.Instead i received a restricted phone all @ 8pm. i was able to contact the again when a lady sir if this number was for mr. john?

it was going to be removed from their list.

This company rang my phone 5 times today. In direct violation of the FDCPA.

From what I understand they have been sued over 800 times. The BBB has them listed as a very bad company. I've talked to their legal dept. to no avail.

They pretty much say just sue us. They don't care that they are calling on bad paper, they just keep on harrasing you. The debt they are trying to collect from me was paid off 4 years ago. Direct to the company.

But that doesn't stop Universal Fidelity.

No they will call you right or wrong.

Universal fidelity took money out of my account without my authorization. I called them twice, they refused to credit the money back to my bank account.

The person I talked to yelled at me the whole time, and said that they take money out of accounts quite often without the consumers authorization. I asked him if they were going to put it back into my account, he said "probably not". I ended up calling my bank and they stopped the payment, and we are going to file a fraud claim against Universal Fidelity.

They will not win this one. Thanks

Very hostile on the phone. I wound up hanging up which I should've done in the first place.

They told me that they would contact my employer and get their money that way. Last time I checked they weren't the government! I had a written document stating that 70% of the payment would be waived if I paid the remaining balance. They didn't believe me, so I dug up the letter and read it word for word they told me the letter was saying I had to pay 70%.

No, my math tells me that I am responsible for the remaining balance which is 30%. The nasty operator told me this was my last chance and not to call her. I told her that I didn't call her in the first place and hung up.

What a way to start my morning. The best advice is to let the phone ring!

I arranged payments with them and then I couldn't afford the payments anymore well they dont care they went and took them any way very arrogant people working there and dont have any knowledge in the legal field. I advised them to return the money but they told me no so I had to advise my bank of the situation. I wonder if they ever paid any money towards my bill either. I checked the account and it is still the same amount that I owed when we began this process. I will never authoroize payments again. Next time I will send a check.

I paid $230 which cleared on my bank statement in october of 2006 -- today I get a call from another creditor (Resurgent Capital Services) saying I never made the payment and I owe them $230 now!!! How can you take money and then not credit the account? Furthermore the new creditor, Resurgent, says my bank statements are not proof I paid it, only Universal Fidelity with a signed paper can clear it -- however the number listed on my bank statement for Universal Fidelity is no longer in service!! FRAUD MUCH??????

So illegal and I'm pissed! Be careful what you pay! I'm contacting my banks and my broker who deals with our credit reports to see what I can do to rectify this *** situation.