Universal Audio Reviews
Universal Audio Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Universal Audio has a 1.6 star rating from 7 reviews; consumers report widespread dissatisfaction with hardware failures, plugin download and license problems, and slow refund requests.
Key Takeaways for Future Customers
- Read Universal Audio reviews and check current UAD plugin offers before buying.
- Expect support delays due to 9hr time differences and limited human customer service.
- Verify license activation and refund policies prior to purchase.
Negative Feedback / Risk Areas
- Frequent customer complaints about non responsive support and long ticket wait times.
- Hardware failures and compatibility issues after updates.
- Problems with purchases, billing, and requesting refunds.
Positive Feedback
Reviewers praise innovative equipment, strong plugins, and occasional good deals despite high price levels.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Universal Audio has a 1.6 star rating from 7 reviews; consumers report widespread dissatisfaction with hardware failures, plugin download and license problems, and slow refund requests.
Key Takeaways for Future Customers
- Read Universal Audio reviews and check current UAD plugin offers before buying.
- Expect support delays due to 9hr time differences and limited human customer service.
- Verify license activation and refund policies prior to purchase.
Negative Feedback / Risk Areas
- Frequent customer complaints about non responsive support and long ticket wait times.
- Hardware failures and compatibility issues after updates.
- Problems with purchases, billing, and requesting refunds.
Positive Feedback
Reviewers praise innovative equipment, strong plugins, and occasional good deals despite high price levels.
Media from reviews
Dallas, Texas
I’ve had my Apollo less than a year; & all of a sudden it shut off..
Have an Apollo Solo. I've had it less than a year.
The other night, I was in the middle of a recording session, and for no reason, it died. I need it to be replaced.
Preferred solution: To replace item
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed help downloading plugins
This is really winding me up. I have spent my money and so far, over a week later, have not been able to download my products.
User's recommendation: Don't purchase anything from Boutique.com if you can help it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bartlett, Tennessee
No help
- - After the latest Universal Audio update, Apollo Solo won't power on.
- - Uninstalling UAD didn't resolve it, and reinstalling fails.
I updated my computer to the latest update for Universal Audio, but everything was fine before I did it. Now my Apollo Solo won't cut on. I tried uninstalling the UAD, but it didn't help because I can't install it again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFrustrating, No support contact.
it's bad. No one seems to answer any form of contact.
Just basic website seems to hide phone number. It's as if no one wants to be contacted!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot Good
They are liars they didn't give the Plugins they are talking about on the box. I already download the software of universal audio and Soundcard Software. they are talking about more than 35 plugins.
User's recommendation: not pay extra money for plugins
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour updates on Apollo and you a console is crashing my system
- - Updates crash my PC opening older projects; recent work opens fine.
- - This is a real problem when mixing several albums.
- - Please contact me with an update.
Since you're updates my computer crashes every time I open an older project anything done within the last couple days will open and work fine this is a real problem since I'm mixing several albums please contact me let me know something. Whoever does the updates needs to be more careful I've been a loyal UA user of hardware and software please take this seriously I've encouraged all my friends to buy Apollo and to use your plugins thank you for your attention to this matter.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHardware issue and console
- - The UA company relies on chatbots and lacks human-to-human customer service options.
- - After 15 years with UA, the user plans to move on.
As a producer, drummer, and songwriter for a major band, I need things to flow smoothly. However, when they don't, the company that you need assistance from is all chatbots that can only help up to a certain level.
I needed a human to walk me through my troubles, but that was non-existent.
I was extremely let down by the company and their lack of human-to-human customer service options. I've been using their services for 15 years, and I feel it's time for me to move on from the UA company along with my fellow producers and musicians.
- Customer service with humans
Preferred solution: Not sure at this point. Maybe a walk thru of my product. I lose money when I can’t produce or track for other producers
User's recommendation: Do the research before buying UA products
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApollo x8p compatability with mac update
- - Having trouble connecting the Apollo x8p to a Mac.
- - Updated Mac before buying, expecting quick driver download and plug-and-play; asking for guidance.
Hello, my name is James Hartle and i just bought an apollo x8p and I'm having trouble connecting the apollo x8p with my brand new mac. I already updated my mac before buying the apollo assuming it would be a quick driver download and plug and play... can you please give me guidance so i can use this expensive hardware?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Scotts Valley, California
Can't complete the purchase of 2 plugins costing $74. I am sending screenshots of errors.
- - Payment attempts for 2 plugins failed.
- - Promo code is valid until Jan 17, 2024.
- - Support emails failed; the user requests Apollo Twin X contact.
Can't complete the purchase of 2 plugins costing $74. I am sending screenshots of errors.
I tried to pay for visa with two different cards
deva2011@***.ru A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed: Artists@***.com , webmail@***.com
please give me the contacts of the e-mail address of the support service of my purchased apollo twin x device. The promo code that I am trying to use to buy a New Year's promotion is valid until January 17, 2024.
I ask you to extend the New Year's promotion for me for your products in the basket (two plug-ins for $ 99 + a coupon of -25% for a total of $ 74). It is not my fault that I have a problem with payment, payment by visa card and the master card does not go to your company.
I see an error on the universal audio website: Payment rejected. Please try again after reviewing your address and credit card information.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Scotts Valley, California
Resolved: No audio signal for Apollo twin
- - Apollo Twin mic input has no signal.
- - Ticket 830274z has had no contact from support for days and the device was bought from a distributor.
Company fixed the issue and I have been provided with apology. Use Sweetwater one of the UAD distributors.
Awesome support and identified my issue in minutes. I will use them going forward!
No progress and absolutely no contact in days either by person or by message of any kind since the ticket number was issued.
The issue with my new Apollo Twin showing no signal from the mic is still open. I was given a ticket number but there has been absolutely no contact from the customer support for days.
I thought at least they might honor the warranty on new equipment I can verify was bought from one of their distributors but there has been nothing, not even an estimate.
of how long the queue was.nothing! The ticket number is 830274z
- Innovative equipment
- Non existent customer service
Preferred solution: Replace the defective unit
User's recommendation: Avoid UAD
Amarillo, Texas
Cant get support
Im just gonna trash this unit and go with something else. I am very disappointed that I cant even get support from my equipment..
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Capitola, California
Resolved: 2nd iLok License Activation Issue
- - Custom 2 Bundle: Manley Massive Passive EQ and Capital Chamber; Helios Type 69 sold separately.
- - Second iLok license not showing; fix requested.
Company fixed the issue and I have been provided with apology. He solved my deposits license issue.
I bought a "Custom 2 Bundle Pick Any 2 Native Plugins" where I chose Manley Massive Passive EQ and Capital Chamber
and I bought separately Helios Type 69 with a custom bundle using my two coupon codes on 26th March 2024.
I have two iLok, these plugins already activate my 1st iLok, but I want it in my 2nd iLok so I purchased it again. But in my iLok
account it is not showing 2nd license.
I bought Helios Type 69 Native Plugin on 27 March 2024 for the second iLok.
I bought it a second time. But it is not showing a second license. I am facing the same problem.
I attached an iLok screenshot with the invoice.
I have another double plugin which works properly with both iLok. Please fix it as quickly as possible.
I am waiting for your reply.
Thanks & Regards
Vikrant Hajare
- Good company
Preferred solution: Full refund
Saint Leonards, England
Resolved: Purchase /refund
I didn't get through using the phone, however we have resolved my issue using email. Full refund and I've upgraded.
- Great plugins and sometimes great deals
- Due to 9hr tome delay not a quick response time
Preferred solution: Full refund
User's recommendation: Check offers at uad as changing constantly. And remember they are based in America 9hr waiting time
Medellín, Antioquia
License transfer
I need help transferring license I bought the item with out a transfer license I need help with transfer license.
- License transfer
Preferred solution: License transfer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund wanted
- - Refund requested; product does not reproduce graphic.
- - The effect is tenuous.
- - Order 10178****, Dec 2, 2023, $49.00, paid by credit card.
Procuct doesnt reproduce graphic after minimization, plus its a tenuous effect...not happy please refund me, and call me
Billed to
shamiru57@***.com
ROO FRIEND
95
MAYNARD ST
WOOLLOONGABBA, QLD 4102
AU
Order details
Order Number: 10178****
Date Ordered: Saturday 02 December, 2023
Order Total: $49.00
Payment Method: Credit Card
- Arrogant and non communicative
Preferred solution: Full refund
User's recommendation: Don’t buy anything from these typically greedy and perverse Americans, mayyour society continue to rot from the centre of your racist, divided, religiously compulsive and dogmatic, cowardly armed with guns, and confused collective mind. There is only a hideous future for you, because you have no hope of anything but civil war and suffering.
Tie me kangaroo down, sport!
Clarksville, Tennessee
Non existent customer support
- - Authorization failed after 01/08/24 purchase.
- - Video support was followed for 2.5 hours with no resolution; tech support gave a digital response.
Purchased a product 01/08/24.
Went to authorize said product, authorization failed.
Followed video support suggestions, to no avail after 2.5 hours of effort and a variety of recommendations.
Reached out to tech support, and only received digitally generated response.
That's unacceptable for a company of this size, popularity, and stature.
User's recommendation: Great products..., mediocre customer service & support
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Terrible