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Updated on 02/06/2024

Unitron

www.unitron.com

(4 rated reviews) Is this your business?

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Unitron Overview

Unitron has 1.7 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
Rating Distribution
Recent recommendations regarding this business are as follows: "Don’t buy Unitron. They don’t back their product.".
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.

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Anonymous

Guest-5599454

Denver, Colorado

Access to customer service is unsatisfactory and runs me in circles, without being able to get help from an intelligent human being. Artificial intelligence is overrated.

Feb 06, 2024

1.8

The online instructions on how to pair my hearing aids to my iPhone simply dont work in practice. So I am unable to use this advertized feature- a great inconvenience in real life.

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Kathy D Hxx

I purchased Unitron hearing aids approximately six weeks ago. I returned them to my audiologist Because after charging them for 24 to 48 hours Worked for six or seven hours. After that, they lost the

Jan 24, 2024

2.1

I had my hearing aids six weeks and had to return them again because they would not hold a charge. I paid over $2000 for the hearing aids and felt I should get new replacement hearing aids not repaired hearing aids. When I called customer serviceI, they told me they could not do that. It was up to the doctor to request A replacement. In other words, once you buy them, the company really doesnt care if you have problems with them. They dont take responsibility for their product

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Preferred solution: Full refund

User's recommendation: Don’t buy Unitron. They don’t back their product.

Sandra T Pcu

Passed customer

Nov 27, 2023

Hearing aids won't connect to phone nobody answers phone won't answer your phone won't answer your phone won't answer your phone none

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Preferred solution: Hearing aids pair to phone so I can hear through them

Anonymous

Guest-4673473

Wichita, Kansas

App will not open on phone. Has worked for about 7 months then stopped.

Jun 11, 2023

App will not work!!! This is my 3rd attempt to get help. No one answers me or calls me. I am really frustrated with this. Call me 805558****. Martina Daugherty

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Philip Y Fsi

Hearing aid stopped working

Apr 07, 2023

What interaction? No one has contacted me . Evidently I can't ask you a question unless it's a minimum of 100 characters. There you go

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Preferred solution: Technical support

Philip Y Fsi

One unit stopped working. When I put it in the...

Apr 07, 2023

One unit stopped working. When I put it in the charger the green light comes on and then the red light comes on and stays on

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Philip Y Fsi

Philip Y Fsi |

Pompano Beach, Florida

Hearing aid stopped working

Apr 07, 2023

What is it that you want me to review? Considering no one has contacted me to try to fix the problem

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Callen Nfh

Brooklyn, New York

Tech assistance

Feb 02, 2022

5.0

The Unitron representative was very patient and knowledgeable, enabling me to troubleshoot the assistive technology issue successfully.

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JOE F Vac

Price around different intermediate company offers. I used HEAR.com and got a $1500 better quote with a referral to the same audiologist. The unitrons I bought work fine with absolutely no ear itchin

Feb 09, 2020

1.0

My EARGOS malfunctioned even after one was "reconditioned" under warranty. When the next one malfunctioned out of the warranty period, EARGO wanted me to pay $395 to have it "reconditioned". THAT'S WHEN THE BATTLE STARTED.eargoeargo

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Pros:

Great performers
Great backup

Anonymous

Guest-246832

Irvine, California

Won't process $1000+ refund for returned product

Jan 06, 2012

I ordered an intercom system from Unitron on 10/6/11 for over $1000. They assured me it would be able to take the place of my old Nutone system. They charged my account the day I placed the order and shipped it out the next day. I recieved the package on 10/13/11. As it turns out, the wiring in my house is old and while taking out the old system my electrician determined the new system would not work with the old wiring (some of the wiring was not functional). On 11/1/11 I requested a return authorization. On the website it clearly states a 30 day return policy, with a 20% restocking fee. When I called to get a return authorization, they refused to give me authorization to return the product. They kept insisting that I had tried to install the product, which I assured them many times was NOT the case. After I contacted the original manufacturer of the equipment and snet many emails & made MANY phone calls to Unitron (two of which they HUNG UP ON ME!), they FINALLY told me I could return the product, but if they determined that I had tried to install it, they would sue me for fraud in small claims court --- this was in an email from the owner of the company! What in the world???? I returned the product, Unitron recieved it on 11/9/11, then sent it to the original manufacturer who determined that it HAD NOT been installed, which is what I told them all along. Finally I would get my refund, right? WRONG. Many emails later, with them telling me they needed authorization from their "accountant" to process the refund, they finally agreed to refund my account on Dec. 16, telling me they would process the refund on Dec. 19. Well, today is January 6 and still no refund. I have ended up disputing the charge with my credit card company. Long story short --- DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!!!

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spietersz

Prescott, Arizona

Hearing aide repair

Oct 09, 2011

Has anyone else have problems with the connectors on a Unitron Latitiude? I have 2 and the connectors are giving me so many problems. They have been sent out for "repairs" they work for about a week and then they go out again. These hearing aide are expensive and I should not be having this many problems with them. I get a loaner every time they are sent out. It usually takes about a week to get them back. Like I said, a week or so after I get them, the connectors go out. Sometimes they work for a few hours, other times less than one minute. I have been without hearing all weekend

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Loss:

Contact Information

Website:

www.unitron.com

Mailing Address:

20 Beasley Drive

Kitchener, Ontario N2E 1Y6

Canada

Phone:

(877) 492-6244

Contact Unitron Customer Service

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Unitron

Unitron Overview

Access to customer service is unsatisfactory and runs me in circles, without being able to get help from an intelligent human being. Artificial intelligence is overrated.

I purchased Unitron hearing aids approximately six weeks ago. I returned them to my audiologist Because after charging them for 24 to 48 hours Worked for six or seven hours. After that, they lost the

Passed customer

App will not open on phone. Has worked for about 7 months then stopped.

Hearing aid stopped working

One unit stopped working. When I put it in the...

Hearing aid stopped working

Tech assistance

Price around different intermediate company offers. I used HEAR.com and got a $1500 better quote with a referral to the same audiologist. The unitrons I bought work fine with absolutely no ear itchin

Won't process $1000+ refund for returned product

Hearing aide repair

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