New Reviewer

Poor customer service

We have a King 8500 costing several thousand dollars. The circuit board went out on the furnace and we contacted the company. We were informed that is a special order and they had no clue when it would be coming in. This is our main source of heat and it is the middle of Jan in upstate NY (currently 25 degrees outside). Customer service informed me that their manual clearly states this should not be used as a main source of heat because it may need parts. Why would I spend $1000s on a furnace if it is not going to be my main source of heat. Now I have to call back every week because they have no idea when the circuit board will come in and then it will be another 2 weeks (if I am lucky) for them to ship it to me. This company does not care about their customers in any way. I cannot even put a reserve on one of the circuit boards to guarantee I will get one.

User's recommendation: DO NOT BUY FROM THIS COMPANY.

View full review
ID
#4285230 Review #4285230 is a subjective opinion of poster.
Pros
  • It produces a lot of heat when it works
Cons
  • Parts need to be special ordered and do not arrive quickly
  • Horrible customer service
  • Parts fail regularly
New Reviewer

Operation questions, like an ash pan if ashes cant get to it? Air control?

Wish id found this site before i bought from us (china) stove co/ menards. Have found one positive review yet, ever once n awhile i still get conned by a chinese lovin scam man.

User's recommendation: Dont buy.

View full review
ID
#4178317 Review #4178317 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

*** Company

Had my pellet stove for 3 months the fan that blows heat quit. Called tech support said turn the stove off ley cool for 30 mins I did that called back that section was closed. Called back said a supervisor would call back in an hr 3 hrs later no call yet. My next call will be to a lawyer tired of this shitDont buydont buy from

User's recommendation: dont buy from them.

View full review
1 comment
#1994937

After much talk w3ith different people. I finally got my blower for the stove.They had it all along but a part no change. No I am sorry or anything but I got the blower

ID
#2426576 Review #2426576 is a subjective opinion of poster.
Pros
  • Junk
Cons
  • Junk
Loss
$10000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Still missing parts