United States Stove Reviews

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stove heat customer service wood baffle output damper logwood part crap
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*** Company

Had my pellet stove for 3 months the fan that blows heat quit. Called tech support said turn the stove off ley cool for 30 mins I did that called back that section was closed. Called back said a supervisor would call back in an hr 3 hrs later no call yet. My next call will be to a lawyer tired of this shitDont buydont buy from

User's recommendation: dont buy from them.

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1 comment
#1994937

After much talk w3ith different people. I finally got my blower for the stove.They had it all along but a part no change. No I am sorry or anything but I got the blower

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ID
#2426576 Review #2426576 is a subjective opinion of poster.
Pros
  • Junk
Cons
  • Junk
Loss
$10000
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Still missing parts

1.0
Update by user Apr 14, 2020

still no parts. this company won't back up their knockoff products

Update by user Apr 03, 2020

Today is April 2nd, still no parts. I cannot emphasize strongly enough,DO NOT BUY FROM THIS COMPANY.

Original review posted by user Mar 15, 2020
The date is March 15th still no parts. Received a text will ship when they get the parts. Hope no one buys from these people.

User's recommendation: DONT BUY.

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ID
#1824809 Review #1824809 is a subjective opinion of poster.
Cons
  • Poor customer service
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Don't buy

1.0
On February 14th, us stove advised replacement parts will be shipped in 10 to 14 days. It is now March 4th no parts. Oh well,
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#1812186 Review #1812186 is a subjective opinion of poster.
Location
Louisa, Kentucky

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Verified Reviewer New Reviewer

Don't buy

2.0
United States Stove - Don't buy
Bought one thru rural king. Missing parts. Have been waiting for replacements for a month. Found out today that not all missing parts were sent. They will send heat shield and insulation for bottom of Stove within 10 to 14 days. All I can say is look elsewhere for a stove.
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#1792581 Review #1792581 is a subjective opinion of poster.
Cons
  • Missing pedestal
Preferred solution
Deliver product or service ordered
New Reviewer

This company simply doesn't care about it's customers

2.1
11/2019 - Paid 2 grand for a stove. When we set it up it made this loud whistling sound. I called Anthony (none of these stores will give you their employees last name) at US Stove I got nowhere. They never called back and finally said there was nothing they could do because they had sold me the stove through another company. They just didn't care. I will never buy another product from them. Tread carefully.
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ID
#1713116 Review #1713116 is a subjective opinion of poster.
Location
District 6, Tennessee
Service
United States Stove Customer Care
Pros
  • Stove gives out heat
Cons
  • Do not honor their warranty
  • Stove makes a loud whistling noise
  • Horrible customer service
Reason of review
Poor customer service
Loss
$1772
Preferred solution
Either fix the stove or replace it
New Reviewer

Poor customer service

2.7
I purchased a product from Us Stove. The money was taken out of my bank account the next day, but never received an email from the company as to the status of my order. After 12 days, I called customer service. It took the representative a while to locate my order and I was told the product was on back order a the time, although the order page did not indicate that. I was then told the product is now in stock. I asked if I would receive an email with the shipping information and tracking number, the rep said I would have to call back next week. When I asked why so long, the rep said to call this coming Friday. Today is Monday. I will never purchase any product from this company again. I couldn't get a simple email to the status of my order, but they had no problem taking my money the day after I submitted my order.
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ID
#1463911 Review #1463911 is a subjective opinion of poster.
Cons
  • No updates to my order
Reason of review
Order processing issue
Preferred solution
expidte and cover the cost of shipping

Cheap Chinese crap

1.3
Purchased logwood 1269E wood stove, damper 90degrees off,contacted united states stove company to see if I could get correct part. Told damper is now used as baffle does not move. So how do you regulate output?
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ID
#1132945 Review #1132945 is a subjective opinion of poster.
Location
South Pittsburg, Tennessee
Product
United States Stove 1269e Wood Stove
Reason of review
Damaged or defective

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