United States Stove Reviews

We have a King 8500 costing several thousand dollars. The circuit board went out on the furnace and we contacted the company. We were informed that is a special order and they had no clue when it would be coming in. This is our main source of heat and it is the middle of Jan in upstate NY (currently 25 degrees outside). Customer service informed me that their manual clearly states this should not be used as a main source of heat because it may need parts. Why would I spend $1000s on a furnace if it is not going to be my main source of heat. Now I have to call back every week because they have no idea when the circuit board will come in and then it will be another 2 weeks (if I am lucky) for them to ship it to me. This company does not care about their customers in any way. I cannot even put a reserve on one of the circuit boards to guarantee I will get one.

User's recommendation: DO NOT BUY FROM THIS COMPANY.

Wish id found this site before i bought from us (china) stove co/ menards. Have found one positive review yet, ever once n awhile i still get conned by a chinese lovin scam man.

User's recommendation: Dont buy.

Had my pellet stove for 3 months the fan that blows heat quit. Called tech support said turn the stove off ley cool for 30 mins I did that called back that section was closed. Called back said a supervisor would call back in an hr 3 hrs later no call yet. My next call will be to a lawyer tired of this shitDont buydont buy from

User's recommendation: dont buy from them.