Anonymous

Short Review on November&nbs-05:00;15,&nbs-05:00;2016

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Hired these guys to do repairs. Greg Cross kept demanding extra payments above the contracted amounts. When I criticised poor workmanship, they abandoned the job. I sued in civil court, and after 5 months his lawyer offered a small settlement. According to my lawyer he puts everything in relative's name and is impossible to collect from. CROSS IS NOTHING BUT TROUBLE !!!#
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Reason of review:
Poor customer service
Anonymous
map-marker Kingsport, Tennessee

Short Review on September&nbs-04:00;17,&nbs-04:00;2016

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This seems to be a new name for Greg Cross's latest endeavor. If he's the same one who used other names such as "new castle " he is nothing but a criminal with a long history of poor work and fraud.
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Shawntelle Xzm
map-marker Kingsport, Tennessee

Bad management. Work never completed. Company sends trainees to do job.

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I met with the owner three times before putting down a large deposit. I was promised by the owner of United Professional Services, that they "stay on a job until it is complete." I was promised "new electrical in my kitchen." (They didn't even put back the old wiring) I was promised "crown molding for free in the front room." He were very good at contacting my insurance company. The job entailed leveling floors due to water damage. A small kitchen was gutted, flooring had to be replaced in the kitchen, and dry wall, the floor of the room next to it and a small area of floor in another area. It only took one day to pull the place apart. Two and a half months and thousands of dollars later, I have zero electrical for all major kitchen appliances; no plumbing for the fridge. They did not reattach air ducts for the air conditioning, and that's only part of the work that was not completed. My basement has wiring laying on the floor going nowhere. Management was not answering their phones, texts, or emails. I could not even get a completion date. At the beginning of April a house key was left out daily giving them full access. All major materials were purchased by the home owner in a timely manner, but while they received thousands of dollars to do this work they rarely showed up on site and the materials, such as trim, and doors lay around for weeks. They damaged a new door frame after installing it prematurely, uninstalling it and reinstalling it several times because they had forgotten to do something. They showed up ONCE in the space of four weeks! On the heels of every "no show" as time went on, with the little work that was completed, we would call, email, text and got no response, or got a response or a lie telling us they would come the next day - they repeatedly "no showed." and eventually we lost faith. I heard the words "trust me" over the phone, but no action was forthcoming on their part. We became frantic! Doors and trim were left lying across floors and against walls for weeks, compromising those materials. My new kitchen cabinets sit on the floor because the uppers cannot be installed until the wiring is showing through. It comes down to the management of United Professional Service Inc. When crew did show up, they had no tools to do the job and often stood in the driveway waiting on tool delivery for several hours, and then not receiving any, were sent off to work on another job. They did not even have nails! Some crew were "in training," and did not know what to do, waiting for instruction. Management fired the first foreman within two days of starting. The second foreman was fired after a week. Some of the crew complained that they had not received their paychecks. They used toilet paper from my bathroom for clean up because they had no rags. The owner did not appear to understand the process, and I had to learn very quickly. The owner, wanted to install the drywall AFTER the laying the final flooring. When he did show up he was shaking his head with his ear stuck to his phone listening to another frustrated customer in the same situation - no progress of their job either!. In confronting the owner of the issues at hand he always blamed his workers. As part of trying to figure out the authenticity of United Professional Service, (too late) I Googled them and found several negative reviews outside of the Thumbtack website which explained a lot. Other people's reviews explained my own experience. It appears I am not the only one! Surprise! In mid- June I received an email from the owner asking for final payment. I declined, as the job was not finished. I advised him that their services were no longer required because I knew they would not show up, since I had not heard from them in several weeks. I was then threatened with a lien against my property. Since the amount was only $440 I had to weigh that against what it would cost me in time and stress to remove a lien, and decided to pay it. At this point, with a backup of negative reviews and more broken promises, why would I risk a sloppy job? I received phone calls from several of the crew complaining they had not been paid and volunteering information including telling me that I had been treated very badly. There is no doubt that they are in financial trouble, and no wonder! I have an inoperable kitchen. The job started in early April and it is now June 23rd. I am surrounded by cabinets that cannot be installed because the installers cannot do their job because there is no wiring. I have to find someone else finish the electrical (and plumbing). No electrician wants to take it on, because it requires following the footprint of what another electrician started, but did not finish. I have discussed the situation with other contractors. I was told this is typical and they will continue to lie, and try to make it the fault of the homeowners. It has been confirmed by UPS employees that I was lied to by their management. They will continue to lie to cover their own inadequacies and false promises. There are always loopholes and United Professional Services will take advantage of every one. To protect yourself and your property, get a lawyer first, and make sure you get everything in writing. Make sure that when going through any web based agency, such as Thumbtack that they have screened their companies fully before taking them on. It was my intention to give this company a generous financial bonus at the end of the job. I could not even reach them to tell them that. I work in a large company and know lots of people locally. You would think that they would want to take advantage of that and get good recommendations. Management was unresponsive. The job was never completed.
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Loss:
$6000
Pros:
  • Very personable owner
Cons:
  • That my job was not completed
  • Lack of communication
  • Being put off repeatedly
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

4 comments
Guest

I am one of the owners of United Professional Services, Inc. this particular person still owes United $20,000.00 plus that was paid to State Farm insurance she paid us 6000.00 we offered her a chance to complete project by placing funds in an escrow account so we were sure to get paid when project is complete or at stages of project that requires a draw . Thank you

Guest
reply icon Replying to comment of Guest-998692

I call ***! After Greg Cross purchased the company from Ian Cross, the company has been ripping people off.

He has had his tires slashed from employees because they don't get paid as well. DO NOT USE THEM!!!

Guest
reply icon Replying to comment of Guest-1002797

Hello Ernie former employee that was fired for theft , and sign in as anonymous can't put your real name on here.

Guest
reply icon Replying to comment of Guest-998692

The homeowners have a contract for repairing the floors, and leveling them. Photos were taken and your work has been reviewed!

There was no talk of an escrow account since the job was paid in full, even though it was never completed and is not up to code.

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Evelyna Yed

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bristol, Tennessee

Months and Months for completion

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They did a good job but it took months and months to complete. Began with busted water pipes back in February that damaged the whole garage. They fixed the pipes promptly but then the rest of the repairs did not complete until the later part of April. On the day of completion one of the guys ran his truck into the back wall of the condo and created another major issue. They agreed to handle the repairs of course but have continued to put me off and not met dates they said they would be there. It has been 3-1/2 weeks and now they are not even answering my calls and texts. They do great work but just be sure you don't need it done quickly. My patience just ran out.
View full review
Loss:
$5000
Pros:
  • Do an awesome job
  • Are thorough
  • Very personable owner
Cons:
  • Being put off repeatedly
  • That my job was not completed
  • Lack of communication
Reason of review:
Untimely and poor communication

Preferred solution: I have hired someone else to repair the job and my insurance can deal with UP for their refund.

5 comments
Guest

Shall we go into the "repairs" that were supposedly done that I found out were not done even though United was paid for doing? The AC unit was not just a $50 cover, the coils were messed up.

The AC was hit so hard it was knocked off it's concrete pedestal and into the wooden fence and busted the fence. Honesty would be nice. And I asked about your insurance appraisal multiple times and never received an answer. AND he WAS an employee of yours ...

in the police report you told the officer you fired him immediately after the accident. How can you fire someone who is not your employee. Back peddling and lies won't change the truth of the matter.

I just want it finished and I want my new contractors paid in a timely fashion by United. Enough said.

Guest
reply icon Replying to comment of Guest-999225

Untied Professional Services is not licensed.

Guest
reply icon Replying to comment of Guest-999225

This was taken care of insurance from the former employee, after investigators found that employee left his job went got his own truck to pick up his tools they found his insurance was to pay for damages because at the time of the accident the employee was terminated, but All cost were paid to home owner she was out not one dime , we worked with both insurance companies and police department to get this taken care of

Evelyna Yed
reply icon Replying to comment of Guest-1012490

Not true. I filed with my insurance company (you did not) and I hired new contractors to finish the repair job from the truck crashing into my garage.

They also fixed what was left undone from the February busted pipe job that UP was paid for and did not do. All my new contractors have been paid by MY insurance company and the job is complete but not by United. And MY insurance company is now working to collect their funds back from United. Once they collect that then I will get my $1,000 deductible back.

So right now I am out an extra $1,000. And MY insurance company has not been able to contact the person who caused the incident. So no, I don't believe you have worked with any insurance company yet. I hold that you will but it is out of my concern now - it is in the hands of MY insurance company and their collection agency.

Good luck. And in the police report you said you fired him immediately...lying now or then?

Guest

Hello ,

I am one of the owners of United , there is some truth to this review and some opinions Mrs Shaw project did take longer than the quote but what she fails to do is provide the information is there were 4 change orders along with 2 weeks of our city being snowed in also the damages that were to her property was done by a personal vehicle not owned by this company , we agreed to make repairs but this customer wanted 1900.00 A/C system replaced for a dented cover 50.00 we were told she was getting someone else to repair so we did as requested our insurance refused to cover it . We are opened for solutions Thank you

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Anonymous
map-marker Mountain View, California

Review in Repairs category from Mountain View, California

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I paid United Professional Services several thousand dollars and have a signed contract with Greg Cross. They came out and did a couple hours of work if that and quit responding to my calls. I am currently seeking councel and I am suing them for money and damages. They also stole a lot of building material that was in my house and the material that I purchased for the job. Do not use them!!!! I will file a complaint with Better Business Bureau. They like to blame their ways in their employees drug problems. Warning do not use them!!!!!
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Reason of review:
Bad quality
Anonymous

Overcharged for work performed and did not perform work on work order

Watch out for these shysters. They will quote a job, then change the work order and not do the agreed upon work. They work a lot less than than the hours estimated to do the job properly and will use only a portion of the material that was specified and apply a temporary fix. They were "very generous" to reduce the amount agreed upon for the original work but still over charged by more than double for the actual hours worked. My attorney says these people know the law and make it so you will lose more than it's worth to sue for a breach of contract so don't sign anything with them without involving your attorney.
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Reason of review:
Bad quality
3 comments
Guest

United Professional Services are not licensed, bonded or insured.

Guest
reply icon Replying to comment of Guest-1010571

This is a feedback from Ernie miles a fired employee for theft of hours , he is placing feedback on every site he can if you have any questions or concerns simply ask . Thanks in advance

Guest

This Is a review from a Fired Employee Named Ernie Miles we fired him for theft of hours or cheating on his time cards , I am one of the owners of United Professional Services, Inc. he is going on every site he can and posting negative feedback .

as you can see it has been viewed over 10 times ad others 1 or 2 , he checks periodically and thinks the general public is *** . Thank You

Ernie Miles I viewed this and left this for you

View more comments (2)
Anonymous
map-marker Mountain View, California

United Professional Services Staff Review

Employees are rookies. Terrible work, ties up jobs and don't respond after recieving ur money! WARNING!
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Reason of review:
Poor customer service
Anonymous
map-marker Sevierville, Tennessee

Refrigator broke in April and not fix yet

My refrigator broke in april and not fix yet. Call the am told me the person to install my parts was out sick. Maybe monday. The washer is broken needs timer and and not fix yet. My washer has been broken for over 4 months and not fix yet. Nothing I get done. I am so upset I just want scream. I am by myself and need washer and dryer and refrigator and still not fix after since april. Now AUGUST. I call the lady saids the people needs send out to fix was not feeling well today and they has to reschuled to next monday. TO have any other people can send only two for your area. They both not feeling well. Since APRIL> HELP
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Loss:
$3000
1 comment
Guest

This is a warranty issue , united is not the supplier of the warranty they are complaining about wrong company

Hideo Enp
map-marker Orlando, Florida

Washer Repair rip off

United Professional Services - Washer Repair rip off
I Called United Professional Services to have my washing machine repaired. They arrived and quickly diagnosed the problem as a defective circuit board. They replaced the board and charged me $424. Within hours after they left, the washing machine malfunctioned - with the same problem. I called them several times and each time they promised to send someone out. They never did. The company offices are reportedly in Florida and Tennessee. See attached PDF copy of the header of their invoice. If you see one one these - I suggest you avoid the company. I lost over $400 and I hope I can help you avoid the same fate.
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Loss:
$424
1 comment
Guest

We always want our folks happy , in some cases home owners are there worst enemy if they don't follow our recommendation such as replace the unit they chose to repair a unit at a risk then when it does not work in there favor they want a refund or credits sometimes it's a risk and we make sure all of our folks understand what we feel is the best for there situation ... Thank you

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