United Professional Services

This seems to be a new name for Greg Cross's latest endeavor. If he's the same one who used other names such as "new castle " he is nothing but a criminal with a long history of poor work and fraud.

I met with the owner three times before putting down a large deposit. I was promised by the owner of United Professional Services, that they "stay on a job until it is complete." I was promised "new electrical in my kitchen." (They didn't even put back the old wiring) I was promised "crown molding for free in the front room." He were very good at contacting my insurance company. The job entailed leveling floors due to water damage. A small kitchen was gutted, flooring had to be replaced in the kitchen, and dry wall, the floor of the room next to it and a small area of floor in another area. It only took one day to pull the place apart. Two and a half months and thousands of dollars later, I have zero electrical for all major kitchen appliances; no plumbing for the fridge. They did not reattach air ducts for the air conditioning, and that's only part of the work that was not completed. My basement has wiring laying on the floor going nowhere. Management was not answering their phones, texts, or emails. I could not even get a completion date.

At the beginning of April a house key was left out daily giving them full access. All major materials were purchased by the home owner in a timely manner, but while they received thousands of dollars to do this work they rarely showed up on site and the materials, such as trim, and doors lay around for weeks. They damaged a new door frame after installing it prematurely, uninstalling it and reinstalling it several times because they had forgotten to do something. They showed up ONCE in the space of four weeks! On the heels of every "no show" as time went on, with the little work that was completed, we would call, email, text and got no response, or got a response or a lie telling us they would come the next day - they repeatedly "no showed." and eventually we lost faith. I heard the words "trust me" over the phone, but no action was forthcoming on their part. We became frantic! Doors and trim were left lying across floors and against walls for weeks, compromising those materials. My new kitchen cabinets sit on the floor because the uppers cannot be installed until the wiring is showing through.

It comes down to the management of United Professional Service Inc. When crew did show up, they had no tools to do the job and often stood in the driveway waiting on tool delivery for several hours, and then not receiving any, were sent off to work on another job. They did not even have nails! Some crew were "in training," and did not know what to do, waiting for instruction. Management fired the first foreman within two days of starting. The second foreman was fired after a week. Some of the crew complained that they had not received their paychecks. They used toilet paper from my bathroom for clean up because they had no rags. The owner did not appear to understand the process, and I had to learn very quickly. The owner, wanted to install the drywall AFTER the laying the final flooring. When he did show up he was shaking his head with his ear stuck to his phone listening to another frustrated customer in the same situation - no progress of their job either!. In confronting the owner of the issues at hand he always blamed his workers.

As part of trying to figure out the authenticity of United Professional Service, (too late) I Googled them and found several negative reviews outside of the Thumbtack website which explained a lot. Other people's reviews explained my own experience. It appears I am not the only one! Surprise! In mid- June I received an email from the owner asking for final payment. I declined, as the job was not finished. I advised him that their services were no longer required because I knew they would not show up, since I had not heard from them in several weeks. I was then threatened with a lien against my property. Since the amount was only $440 I had to weigh that against what it would cost me in time and stress to remove a lien, and decided to pay it. At this point, with a backup of negative reviews and more broken promises, why would I risk a sloppy job? I received phone calls from several of the crew complaining they had not been paid and volunteering information including telling me that I had been treated very badly. There is no doubt that they are in financial trouble, and no wonder! I have an inoperable kitchen. The job started in early April and it is now June 23rd. I am surrounded by cabinets that cannot be installed because the installers cannot do their job because there is no wiring. I have to find someone else finish the electrical (and plumbing). No electrician wants to take it on, because it requires following the footprint of what another electrician started, but did not finish.

I have discussed the situation with other contractors. I was told this is typical and they will continue to lie, and try to make it the fault of the homeowners. It has been confirmed by UPS employees that I was lied to by their management. They will continue to lie to cover their own inadequacies and false promises. There are always loopholes and United Professional Services will take advantage of every one. To protect yourself and your property, get a lawyer first, and make sure you get everything in writing. Make sure that when going through any web based agency, such as Thumbtack that they have screened their companies fully before taking them on.

It was my intention to give this company a generous financial bonus at the end of the job. I could not even reach them to tell them that. I work in a large company and know lots of people locally. You would think that they would want to take advantage of that and get good recommendations. Management was unresponsive. The job was never completed.

They did a good job but it took months and months to complete. Began with busted water pipes back in February that damaged the whole garage.

They fixed the pipes promptly but then the rest of the repairs did not complete until the later part of April. On the day of completion one of the guys ran his truck into the back wall of the condo and created another major issue. They agreed to handle the repairs of course but have continued to put me off and not met dates they said they would be there. It has been 3-1/2 weeks and now they are not even answering my calls and texts.

They do great work but just be sure you don't need it done quickly. My patience just ran out.

I paid United Professional Services several thousand dollars and have a signed contract with Greg Cross. They came out and did a couple hours of work if that and quit responding to my calls.

I am currently seeking councel and I am suing them for money and damages. They also stole a lot of building material that was in my house and the material that I purchased for the job. Do not use them!!!! I will file a complaint with Better Business Bureau.

They like to blame their ways in their employees drug problems. Warning do not use them!!!!!

Watch out for these shysters. They will quote a job, then change the work order and not do the agreed upon work.

They work a lot less than than the hours estimated to do the job properly and will use only a portion of the material that was specified and apply a temporary fix. They were "very generous" to reduce the amount agreed upon for the original work but still over charged by more than double for the actual hours worked.

My attorney says these people know the law and make it so you will lose more than it's worth to sue for a breach of contract so don't sign anything with them without involving your attorney.

Employees are rookies. Terrible work, ties up jobs and don't respond after recieving ur money! WARNING!

My refrigator broke in april and not fix yet. Call the am told me the person to install my parts was out sick. Maybe monday. The washer is broken needs timer and and not fix yet. My washer has been broken for over 4 months and not fix yet. Nothing I get done. I am so upset I just want scream. I am by myself and need washer and dryer and refrigator and still not fix after since april. Now AUGUST. I call the lady saids the people needs send out to fix was not feeling well today and they has to reschuled to next monday. TO have any other people can send only two for your area. They both not feeling well. Since APRIL>

HELP

I Called United Professional Services to have my washing machine repaired. They arrived and quickly diagnosed the problem as a defective circuit board.

They replaced the board and charged me $424. Within hours after they left, the washing machine malfunctioned - with the same problem. I called them several times and each time they promised to send someone out. They never did.

The company offices are reportedly in Florida and Tennessee. See attached PDF copy of the header of their invoice.

If you see one one these - I suggest you avoid the company. I lost over $400 and I hope I can help you avoid the same fate.