United Healthcare Complaints and Reviews
Crestor generic is listed as tier 3, but, it is a generic. The supervisor said you could try to due an appeal to tier 2 if you got it from Optum Rx but not from a pharmacy as Walgreens or Walmart. If anyone can get it appealed to tier 2 from Optu Rx, then it seems everyone should be entitled to buy it at a tier 2 price. Also, why is Optum RX the only one you could do this with. Does not seem Walgreens or WalMart would be happy about that if you...Read more
What more can a consumer do? I called into UHC customer service to see if custom orthotic shoe inserts were covered on my policy prior to my appointment and was told they were. Two months later I get a bill for $600 for "medical equipment". So today, another rep tells me they are not covered on my policy. She had a record of my call, but would not admit what I was told. Don't rely on this company to help you through the complicated world of...Read more
Today I had reason to call United Health Care and realized I was talking to someone outside the United States. I could not understand what she was trying to tell me. I asked where they were answering the telephone and she said....."somewhere in Asia." Asia? Very poor service. I will be looking for new insurance coverage. I do not like outsourcing by any company. They double charged me for a monthly premium. Are these outsources doing the billing...Read more
#1004221 by anonymous
Short Review for February 11, 2017
by anonymous #1006642
Our new Optum perscription coverage is combined with doctor visits . which means we have to meet our United Healthcare deductible before they pay anything towards the prescriptions! So imagine my surprise when I went to CVS to pick my daughters medicine up.....$473!!!!!!!
United Healthcare Medical Claim Review
by Florezz #986740
United Health Care is the worst insurance company. They denied a claim even when I was admitted to the hospital , the co-payment should have be waived when admitted . They said because I was not bleeding uncontrolably my claim was denied and have to paid $350. I was pregnant by that time and have contraccions at 6 moths. I'm still getting bills from this service. They are the Worst!!
United Healthcare Ppo Health Insurance Review
by anonymous #985523
They have doctors on there provider list who do not take the plan. At first I thought there were many doctors in my area to choose from. Come to find out there is only one. Doctors do not want to take this plan not now or In the future. The doctors office told me they have not accepted this plan in years. The plan is useless with no doctors in the area accepting it.
by anonymous #966396
I called in my prescription refill that I've been taking for 5 years. When I go to pick it up, the pharmacy says it's not covered due to unpaid premium! We have it set up to automatically charge our credit card and everything says we're paid. We tried to call UHC and they're closed??? How does an insurance company close on a Saturday? What if I have an emergency?
I HAVE BEEN ON UHC FOR SIX WEEKS YOU INSURANCE IS THE WORST NO WONDER NOONE WANTS TO DEAL WITH YOU PEOPLE. I CALLED AND AFTER BEING ON FOR TEN MIUTES I HUNG UP WHAT SORRY CUSTOMER SERVICE. NOW I HAVE TO MAIL MY BILLS IN TO YOUR WORTHLESS COMPANY ! VERIZON REALLY PUT THE SCREWS TO US !! MY NEXT CALL IS TO THE PRSIDENT OF UHC AND VERIZON . WHAT ELSE SHOULD I SAY ACCEPT I DISLIKE MY NEW INSURANCE NO PROBLEMS BEFORE AND IT WORKED GREAT . THAT THE...Read more
I have had UHC coverage through my employer for two years and I pay premiums... I'm not on the charity coverage... UHC does not know how to add and subtract to determine deductibles met or out-of-pockets met. When you call to point out their PROFOUND MATH ERRORS, they can't explain what happened...sooo, your account gets sent for "analysis"... or "audit". They tell you to allow "10-15 business days" for resolution. You get a letter in the mail a...Read more
I have been a member of AARP and United Health Care, the sponsored provider for members. I have never had extraordinary service or benefits during my 5 + years of membership. However, I have had a very disturbing event, concerning United, for the past several weeks. Apparently, the high cost of blood thinners has caught up with United, and they surprised me with a $330.00 bill for my last prescription. This, after 5 years of expecting my usual...Read more
Medicare Plan D provider AARP United Healthcare charges a different price for Ursodiol 500mg than is posted on their web site and on the Medicare web site. Posted Rx price is $30.69 UHC now wants $101.90 I appealed asking UHC to honor their posted pricing and was denied twice, by Dennis Kang. This occurred on 15 Jan 2017, so UHC knew their posted price and their agreement with Medicare was not going to be honored. I got no help on my appeal from...Read more
- Customer service people helpful - but restricted by policy
I didn't like
- Does not honor their posted medicare plan d rx pricing
#1000327 by anonymous
My name is Bidarshi Barua, my ID# 8699744, case # PA-31211048. I called on 1/18/2017 about my prescription written by my doctor Glucophage XR 500mg 2 in the morning , 2 in the evening Glucophage Reg 500mg 1 in the afternoon I received call from UHC at my cell phone 4074869966 on 1/19/2017 that I was approved. Subsequently I received call from UHC at my home phone 3212475222 on 1/19/2017 that I was not approved. I called and I was said that I...Read more
For all those who have complaints against UHC, please contact your state's Insurance Comissioner and Attorney General office and make an official complaint. I work for a doctor and we constantly get denied by this insurance UHC intends not to pay for services rendered, leaving patients to foot the bill. Services can be denied for a number of *** reasons that don't make sense. " procedure code does not match diagnosis code" meaning you saw your...Read more
I still find it hard to believe that you cancelled an individual policy for a 19 year customer who paid you $200,000+ in premiums over those years and only hit the deductible twice. That is pure profit! I know the story...too many sick people signed up and there were not enough healthy people to offset. UnitedHealth Group UNH +0.26% expects revenues to approach $200 billion in 2017. Forbes Jan 16, 2017. I'm fairly certain that you are betting on...Read more
#996320 by anonymous