2 wooden boxes lost from Italy to Newark

In October we shipped two wooden crates from Milan to Newark from where they were suppose to be delivered to Louisville, Kentucky. The crates never arrived, nobody seems to be able to track them or find out where they actually went. United Cargo made some weak attempts to investigate the matter but after additional three weeks of time their answer was simply: enter a claim, we cannot find them! Impossible to talk to anyone at the Customer Service, nobody ever calls back, you only get answers by Email which is all very time consuming and unsatisfying! Our move to the USA didn’t start well thanks to United Cargo!
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ID
#1409579 Review #1409579 is a subjective opinion of poster.
Location
Louisville, Kentucky
Service
United Cargo Customer Care

Terrible everytime I am here

Many times when I am shipping a pet out of OMA United cargo it has been that the employees do Not want to do there job. Many times I have drove 1hour and 20 to get there, and then when I get there they make some excuse as to why I can't ship the pup that day. Sometimes it is the crate is wrong, and other times I am told I didn't make the time deadline (even though I stood behind the counter for 2 1/2 hours waiting for someone to help me. Each time they say I don't know how to book a pet flight. This morning I arrived at 3:35 a.m. for a flight for 6 a.m. two different employees told me I would have to wait til 4:30 a.m. until the employee that knew how to get the pup in the system comes into work. However he was late and didn't show up until 5 a.m. At 5:15 a.m. he was blaming it on technology not wanting to work. Then he said without warning I can't except the crate it has too many vent holes in it. (Even though the last time I was here the other employee said that was the type of crate needed). I then said I have another in the car. I went and got it. He said yes that one would work. Then all of a sudden he said oh we are out of time. I told him that it was his fault because I had been there waiting for 2 1/2 hours and he was late for work. He argued with me and said no you have not. How would he know he was late for work. I hope the cameras were on today for all that. I ask for a supervisor or a # to call, and he said he was the supervisor. I highly doubt that so I hope someone gets a hold of me to discuss this matter?
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ID
#1118904 Review #1118904 is a subjective opinion of poster.
Service
United Cargo Customer Care
Reason of review
Poor customer service

Unbelievable

United Cargo - Unbelievable
You are dealing with the most incompetent laziest people you have ever met in your life. They spend more time trying to avoid work then actually working. I just sat here for almost a half an hour watching a girl on her cell phone while I'm waiting for her to get my freight.
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ID
#1063336 Review #1063336 is a subjective opinion of poster.
Service
United Cargo Customer Care
Reason of review
Poor customer service

Basil Review

People very slow already wait 2 hours
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ID
#855783 Review #855783 is a subjective opinion of poster.
Location
Brooklyn, New York
Reason of review
Poor customer service

Cargo payment issues

I had a shipment arrive in Pearson Airport in Toronto. When I arrived at the cargo office for the United agent at this airport I was ready with cash in my hand to pay the charges. I was told that they no longer accept cash but I could only pay with Visa (no debit Mastercard or American Express). I do not have a Visa credit card so I had a big problem. After considerable time arguing with United they still would not budge so I was about to call in the police to demand that they release my property when another customer offered to pay it in exchange for the cash. United is an awful airline and their unfriendly service should be a warning to anyone that wishes to do business with this airline.
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ID
#554315 Review #554315 is a subjective opinion of poster.
Location
Stratford, Ontario
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

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