United Cargo Reviews

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Hello Sir-Madam- On Saturday 9/11/21 I was coming from Oaxaca-Mexico to Newark flight UA6012 and my 3 luggage were held by custom at my entry in Houston, since they were shirts and sweaters I provide for my staff (I own a restaurant with 2 locations)- Custom alleged I...
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ID
#2869283 Review #2869283 is a subjective opinion of poster.
Location
Union City, New Jersey

2 wooden boxes lost from Italy to Newark

In October we shipped two wooden crates from Milan to Newark from where they were suppose to be delivered to Louisville, Kentucky. The crates never arrived, nobody seems to be able to track them or find out where they actually went. United Cargo made some weak attempts to investigate the matter but after additional three weeks of time their answer was simply: enter a claim, we cannot find them! Impossible to talk to anyone at the Customer Service, nobody ever calls back, you only get answers by Email which is all very time consuming and unsatisfying! Our move to the USA didn’t start well thanks to United Cargo!
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ID
#1409579 Review #1409579 is a subjective opinion of poster.
Location
Louisville, Kentucky
Service
United Cargo Customer Care

Terrible everytime I am here

Many times when I am shipping a pet out of OMA United cargo it has been that the employees do Not want to do there job. Many times I have drove 1hour and 20 to get there, and then when I get there they make some excuse as to why I can't ship the pup that day. Sometimes it is the crate is wrong, and other times I am told I didn't make the time deadline (even though I stood behind the counter for 2 1/2 hours waiting for someone to help me. Each time they say I don't know how to book a pet flight. This morning I arrived at 3:35 a.m. for a flight for 6 a.m. two different employees told me I would have to wait til 4:30 a.m. until the employee that knew how to get the pup in the system comes into work. However he was late and didn't show up until 5 a.m. At 5:15 a.m. he was blaming it on technology not wanting to work. Then he said without warning I can't except the crate it has too many vent holes in it. (Even though the last time I was here the other employee said that was the type of crate needed). I then said I have another in the car. I went and got it. He said yes that one would work. Then all of a sudden he said oh we are out of time. I told him that it was his fault because I had been there waiting for 2 1/2 hours and he was late for work. He argued with me and said no you have not. How would he know he was late for work. I hope the cameras were on today for all that. I ask for a supervisor or a # to call, and he said he was the supervisor. I highly doubt that so I hope someone gets a hold of me to discuss this matter?
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ID
#1118904 Review #1118904 is a subjective opinion of poster.
Service
United Cargo Customer Care
Reason of review
Poor customer service

Unbelievable

United Cargo - Unbelievable
You are dealing with the most incompetent laziest people you have ever met in your life. They spend more time trying to avoid work then actually working. I just sat here for almost a half an hour watching a girl on her cell phone while I'm waiting for her to get my freight.
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ID
#1063336 Review #1063336 is a subjective opinion of poster.
Service
United Cargo Customer Care
Reason of review
Poor customer service

Basil Review

People very slow already wait 2 hours
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ID
#855783 Review #855783 is a subjective opinion of poster.
Location
Brooklyn, New York
Reason of review
Poor customer service

Shippment from Ecuador

united airlines lords of charge Yours faithfully to get a claim with the waybill number 016-0821**** burden because I have a burden that comes from Ecuador with final destination Montreal, Canada came out on the 29th of January, Ecuador until today 9th of February did not get it that lost documents but the sender sent him again and he says that he has lost as that? I seriously thought I wanted a responsible company and not so as unfortunately service .... ALFREDO
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ID
#786679 Review #786679 is a subjective opinion of poster.
Location
Riviere-Du-Loup, Quebec
Reason of review
Problem with delivery

Cargo payment issues

I had a shipment arrive in Pearson Airport in Toronto. When I arrived at the cargo office for the United agent at this airport I was ready with cash in my hand to pay the charges. I was told that they no longer accept cash but I could only pay with Visa (no debit Mastercard or American Express). I do not have a Visa credit card so I had a big problem. After considerable time arguing with United they still would not budge so I was about to call in the police to demand that they release my property when another customer offered to pay it in exchange for the cash. United is an awful airline and their unfriendly service should be a warning to anyone that wishes to do business with this airline.
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ID
#554315 Review #554315 is a subjective opinion of poster.
Location
Stratford, Ontario
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

Very unprofessional cargo service 0 customer service

Talking about "customer service" this company they hired a contractor that don't know what customer service mean. my problem with them was no way you can track your shipment status using their services, their website not working, no one answer the phone and when you leave a message which is the only option you have, NO one will get back to you ever. if you go over their you might need to get into the storage areas or the back room because their are no representatives will probably be around on the desks. I will never stop talking about this experience till united fire these contractor and my organization will file a claim and disputed through our attorney.
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ID
#430283 Review #430283 is a subjective opinion of poster.
Location
Denver, Colorado
Loss
$2600

United Cargo >:-(!!

I am writing a complaint to complain about my experience with the Boston United Cargo’s Live Animal shipping service. After an easy flight booking with a United representative over the phone, I arrived at 7:05am to the Boston cargo building drop off my cat for flight 533 departing from Boston at 9:45am (record number 128576). Over the phone I asked the representative if I could purchase a kennel at the cargo building and was told that I could. However, when I arrived, the front desk receptionist was unaware of my need for a kennel and said that she needed to call down to the “ramp” and have one brought over to the cargo building. She placed the first call at 7:10am and was told that there was only one “runner” and that he was on another stop so it would be a “couple” of minutes. Fifteen minutes later, she placed another call to the “ramp” and they said the “runner” was still occupied. After that phone call, the front desk receptionist disappeared into the ‘back’ and was unavailable for 45 minutes until another United customer came in to pick up their shipment. I asked her to place another call to the “ramp.” I had already waited approximately an hour for the kennel, which was supposed to already be there. I needed to leave because I was going to be late for work. Her only reply was, “I called the ramp and they’ll be here,” again disappearing to the back. Now approaching 8:30am, another receptionist (from another airline - U.S. Airways) called the United agent from the back and asked what the status of the kennel was because now she was getting annoyed due to the length of the wait. Fearing that my cat would miss her flight (which was departing in an hour and fifteen minutes; way after the cut off), I started to get very annoyed and upset that the “runner” had not arrived when the “ramp” was only 10 – 15 minutes away. The United receptionist – noticing the agitation – found a “ramp” manager who was dropping off a shipment in the building and asked him to call and find out what was happening with the “runner”. After a couple of minutes and one phone call he found out that the one and only “runner” could not be found because he had been in his car on the runway eating breakfast the entire time! I was bordering on livid at that point. I believed that United was a top – notch airline which pride themselves on being one of the best in the business with stellar customer service. But after this experience, I am in serious doubt that I will ever use United for anything ever again. When flying United I had enjoyed excellent customer service as well as flexible accommodations, but this one experience at the Boston Cargo Office gives United an extremely bad name and has lost my business. The only corrective actions I can see being taken would be a refund for this horrible experience and a credit for the next time I ship my cat back to the east coast. United should remedy this previous incident since every single thing that could go wrong, did go wrong and now you charge me over 30 days late which is completely unacceptable.
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ID
#137497 Review #137497 is a subjective opinion of poster.
Location
Natick, Massachusetts

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