Shane J Luy

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Verified Reviewer

Issue at Galleria Manor

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I have left messages locally and called hq for over a week. I cannot get anyone to call me back. Im looking to SPEAK to someone about an issue with the Galleria Manor apt manager. Im trying to exhaust every way to communicate before I hire an attorney. Complex Mgr signing for packages that don't have her name on them and then they go missing.
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Loss:
$50000

Preferred solution: See below

User's recommendation: Check united apartment group's bbb page

Dee R Slr

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Verified Reviewer
| map-marker Conway, Arkansas

Rent since June 2023

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United Apartment Group - Rent since June 2023
United Apartment Group - Rent since June 2023 - Image 2
I was informed today I had not pd rent since June, seriously, so I need a accountant to explain how they arrived at that Whispering pines Conway ark Dee ray 501460****
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Teya Ney

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Verified Reviewer
| map-marker San Antonio, Texas

Horrible Customer Relations

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Per the innumerable reviews online and my personal experience with this company, they are excellent at mismanaging properties. The property I live in that they have been "managing" since its inception in 2021 is operated similarly to the slums.

I will definitely avoid living in any property "managed" by this organization in the future.

They also set up their phone system, so you don't have any opportunity to talk to anyone in their office, because they don't care about people or customer service. Their District Manager, Holly, in the Dallas - Fort Worth area is also very dishonest, dismissive and from my personal experience, very racially biased.

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Preferred solution: Correct your evil doers and acknowledge customer concerns.

User's recommendation: Avoid them at all cost

Teya Ney

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Verified Reviewer
| map-marker Grand Prairie, Texas

Horrible Client Relations from SWBC LP based in San Antonio, Texas

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They are a horrible organization. They have a real-estate division they recently launched, that built and manages a terrible apartment building I'm currently living in.

It is also very poorly co-managed by greedy United Apartment Group based in San Antonio and their racially biased, dismissive, dishonest Dallas - Fort Worth area district manager (who I have addressed numerous significant issues to with no resolve). They essentially run the poorly built "new" apartment building like the slums while simultaneously charging exorbitant rent and falsely advertising the building as a new luxury apartment, with certain services and amenities that are incomplete or nonexistent, in order to take advantage of residents.

They are just another organization more concerned about financial gain than consumer satisfaction. Poor ownership, poor management, poor workmanship, poor quality, poor communication with residents about a multitude of vital issues, lack of follow-up and adequate resolutions regarding significant issues, particularly issues indicative of significant damage that can be detrimental, like a perpetual apartment leak pooling water (with no resolve for about a week), no transparency and honesty, office staff rarely respond to calls/voicemails, never respond to emails unless they are the ones to rarely initiate them - consequently I always have to go out of my way to walk to the office to speak to someone or consistently follow-up with an issue. BEYOND SLOW, to even attempt to resolve an issue if it is ever even addressed at all.

Will close work-orders without completing them, because they have too many piling up in the system. Dirty buildings/breezeways, which have never been power-washed since opening and probably never will be, rarely ever swept as well....plenty of dust and debris throughout, stains on staircases as well. With this building being open for about 6 months or so, residents are already constantly complaining about stolen packages, issues with plumbing & leaks, trash pile-up (and seeing a rodent) aesthetic issues (sloppy construction-work), floor tiles coming up, holes and cracks in the patio and building foundations, being forced to pay for incomplete services or things like garages with no doors or valet trash which we didn't have for about 3 consecutive days (and is very overpriced to be missing these services), etc. Essentially the owners of this apartment building hired an extremely subpar construction company (with terrible subcontractors - the typical with new construction these days) that slapped this property together, with no pride in workmanship only pride in the almighty dollar they would receive, which is reflected in how sloppy a lot of things look inside and outside the apartments.

For something that is supposed to be "brand-new," it doesn't look like it will last long, because it's already falling apart after 6 months. Instead of trying to erect numerous apartment buildings coincidentally, in order to increase profitability, maybe the owners should focus on quality over quantity and complete one project at a time, so they can ensure the buildings are satisfactory & everything including staff are in working order. Speaking of staff, they have a high-turnover and have been short-staffed from the inception. Office staff are overworked and not paid appropriately for the extensive amount of work they have to do with a lack of assistance.

Therefore, they don't stay long. After a couple of months, if that, maintenance, cleaning staff, leasing agents, assistant managers quit. Then, if you have a problem with your apartment, they try to bring in a maintenance representative from one of their other properties to do the maintenance work or attempt to fix the sloppy work that "construction" did. This can take up to 2 months or more for maintenance or whomever to come from another one of their properties, and when the rep finally comes, the individual doesn't have much time to invest in your repairs, because the maintenance rep has enough work at his or her own property that needs completion and numerous other residents on your property who have issues that need to be resolved as well in that ONE and only day of visitation.

Parking is 90% garages/8% carports which you have to pay for. When a building is operating so poorly already, it typically doesn't improve from there.

They're many new properties being erected and that have been completed in the area. I would avoid anything built buy this greedy, inhumane organization.

"For where you have envy and selfish ambition, there you find disorder and every evil practice." (James 3:16)

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Preferred solution: correct your evil doings and stop your greed. focus on quality of quantity regarding building construction. respond to consumer complaints. work with apartment management companies that actually have good reviews and care about people.

User's recommendation: Avoid doing business with this organization and it's divisions at all cost. They don't care about people, only about money.

Real Estate Expert Talks

What Do Property Management Companies Do @ Interview with Property Management Expert

Nov 27, 2020

Colby Hager, a a real estate investor and home remodeling expert, talks about property management companies, what they are, and how to choose the right property management company.

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Colby Hager
Colby Hager

Colby Hager is an experienced real estate investor with Capstone Homebuyers. He has years of experience in renovating houses, home remodeling, and property management.

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