DO NOT USE THIS BROKERAGE AT ANY COST. If I could give them zero stars, I would. This place was an absolute nightmare for my cross country move (1,400 miles). First off, the present themselves as a moving COMPANY but they are a moving BROKERAGE. There is a big difference and you should do more research if you are unsure between the two. It will save you a lot of hassle. My original quote was for $1,800. Michael, the sales agent, called, we talked and went over inventory. At first, I gave him the benefit of the doubt. He "forgot" a few things on the original quote and when I went to put down the deposit, a few things needed to be added. It cost me an extra $300 but I thought I would be good after that. A few weeks later, their primary guy (forgot his name at the moment) called to confirm inventory. We went over my inventory in detail. When all was said &;;;;;; done, my "new" price went from $2,100 and change to darn near $3,900. On top of that, he gave me an ultimatum that I could either pay the extra $1,200 in deposit ($2,200 in total) in that to "lock in" that price or if I waited until the next week for the movers to show up, it would be "double" the price. He gave me absolutely no time to think about and forced my hand. He also informed me that despite his sales agent clearly lying about the inventory and purposely miscalculating size that it was more of my fault (the customer) than his own sales agent. Not knowing any better, I agreed to the extra $1,200 deposit. I didn't have time to find new movers and spent another $3,500 in 5 days to find a new company. They also told me that none of my deposit would be refunded if I backed out, even within their 72 hour window after they charged me an extra $1,200 in deposits. The next week, the movers showed up. Yes, the actual moving company who was packing my stuff up and taking it half way across the country. Upon arrival, he presented me with the wrong invoice. I showed him the most recent one and right away, he called his manager. Long story short, United took damn near $2,200 in "deposits" and left the moving company with less than $1,600 to actually do the 1,400 mile move. Their way out of it was to send the actual moving company an old invoice and then try to fight about it via phone once the movers showed up. After an hour of them fighting back &amp;amp;amp;amp;amp; forth & United hanging up on ME twice, they told the moving company to leave and that they would have another one out the same day. It wasn't the same day, it was the next day. The next moving company came and moved everything without much of an issue. Due to another FALSE estimate the week prior, I ended up having to pay another $700 to the moving company itself. So, here's what I learned and why you should NEVER use this place: - United is a brokerage that is only allowed to take a certain portion for a deposit. All they are doing is being paid to line up movers. THAT'S IT. - If you go straight through a moving company, they will come out & give you an actual estimate. That way there's no surprises along the way. - Most brokerages are out of Florida. The reason they are out of Florida is because they can still legally get away with this stuff. - United has told multiple moving companies they are going to change their name AGAIN soon and that they aren't worried about legal repercussions. - If the price seems too good to be true, it's because it is. Long story short, United American Movers is a fraudulent company that is a brokerage and not a moving company. They'll leach every cent out of you, then screw you and the moving company in the process.
User's recommendation: RUN!