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I've tried to submit an online refund using the United Airlines website online form that's available for refunds: united.com/refunds to no avail. Every time I fill out the online form, wrote my situation in the space provided, added my documentation and hit send; I would receive an message stating that my online for could not be processed without any reason why, nor did the website have a webmaster to contact or anyone else to assist or resolve...
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Anonymous

Anonymous Your refund cannot be processed because you do not merit one.

1.0
#1002875
Had an aisle seat booked next to my boyfriend who had a window seat, since they changed the plane they moved both of our seats so that he's in a different window seat and I'm on an interior seat. We're now both next to random people instead of finishing up our romantic vacation sitting next to each other. Total bummer.
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Anonymous

Anonymous Oh please, grow up already. In the big scheme of things this is really not a crisis. So you have to sit apart for a couple of hours, so what? Besides, how "romantic" can ea...

2.8
#1001583
Dear Customer Care, Thank you first for caring enough to read. Upon learning that my boyfriend of over two years, Bradley Schrock, a United Airline employee (planner)in Willis Tower, lied about his marital status, I broke off the relationship. We lived a block from Willis Tower for two years Plus; all the while he had a wife in St. Charles battling cancer. In lieu of telling all about his infidelity (brad has been married over 27 years I...
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4.0
#996985

United Airlines Baggage Policy Review

#987772
My bag is lost. Arrived CUN today File number cun40116m No one can give me an answer. Wait on phone 60 minutes now long distance to USA no answer. Go on line to track nothing there. I am on vacation and have no clothes. Please email me batobin25@gmail.com
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United Airlines Customer Care Review

#986442
1.8
Had a nasty and unhelpful phone agent
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United Airlines Flight Attendant Review

#985317
Flight 937 sfo to lax on 01/03/2017 The gate agent was absolutely horrible! She was nasty and rude not only to customers but anyone who approached the desk including flight attendants. Her manners did not display any courtesy and she did not have any customer service. Why do people like this continue to work if they are miserable doing their jobs.
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Short Review for November 25, 2016

#961249
1.1
UA 757 flights suck. The greed mongers minimized the seat width to the point that one must lean into stranger next to you to avoid being hit on the head by an *** with a backpack or large purse. Sucks sucks sucks, inhumane united!! Better off taking train or walking cross country or even southwest air with several stops: sfo-ewr beware
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I am in dulles airport 8:30 pm A6A waiting for a flight. The seats IN MY SECTION and several others near by have employees ( ground crew) eating, charging their phones, sleeping in the seats. Thete are seven here eating being loud....five across from me....two are sleeping so hard they don't passengers are starting to fill the waiting seats. What are your policies about your employees longing in customer space. Do they not have a break rm....and...
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1.0
#995630
Today, I arrived for my flight from Lubbock, Texas (a smaller less crowded venue) to Houston, Texas. It is the morning of Christmas Eve, I am exactly 29 minutes early. I am looking forward to spending the holidays with my son this evening. I was told that I could not board the plane because I had to be 30 minutes early. and I was 1 minute later than that! I asked if my seat had been taken and was told it was not. There was NO Spirit of Giving,...
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Anonymous

Anonymous So by your own admission you were late. One minute or not, rules are rules. Grow up.

Anonymous

Anonymous When the ticket is purchased, the airlines and the passenger agree when the passenger will present themselves for boarding. That is the time the passenger must show up. [Hin...

1.7
I didn't like
  • Lack of responce
#979357
On December 10,2016, I was returning to San Jose, CA from Mexico City. I had seat 25D on flight 718. A couple of people had seats 25E and 25F. They had a dog in a cage. Occasionally they took the dog out to feed him food and water. I am allergic to cats and dogs, and as a result I started sneezing and coughing. I couldn't ask for a different seat because there were no empty seats. I got home sneezing and coughing because the company allowed the...
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Anonymous

Anonymous You don't need compensation, stop being greedy.

Anonymous

Anonymous It could have been a service dog or emotional support dog.Also most airlines allow small cats and dogs to be transported in the cabin.If you are allergic you could wait for th...

#978729
United lost my luggage when I was in transit, after making a claim I phoned baggage issues # took 2 1/2 hrs to get through they told me they found my luggage and it would be on the net flight. Phoned again the net day they told me they have and is being processed for delivery only 60 minutes to get hold of them. Nothing came. So today I phoned at 6am got through in 25 minutes they said it was out on delivery it will be between 2-6hrs after 6hrs...
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Not good. Flight cancelled yesterday. Fine with it because it was weather related. Today the plain heating was nit working good enough so they did not take of. That fix now they decide that the pilots hours will not be enougg to fly from Denver to Bismarck. I know some words I can use for something like this. Now for almost an hour they wait on another pilot. He still not there or they busy teach him how to fly the plain. That is so unfair and...
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Anonymous

Anonymous Very selfish of the airline to follow faa rules in regards to pilots flying time.really would you want a tired overworked pilot flying your plane really?Drive then you cant co...

1.0
#975201
Watch out! Be Aware of this Ripoff. I was scheduled to return home November 17, 2016 but was unable to fly because of severe flu. I called United Airlines to reschedule. The ticket reissue was going to be $860 more than my original ticket so before booking, I repeatedly asked the agent to whether that difference due to illness would be refundable. She assured me that all I had to do was submit the refund request online and attach my doctor's...
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Anonymous

Anonymous You bought a non-refundable ticket. What did you think non-refundable ticket meant? when you bought the ticket, yoiu checked that you knew the rules and agreed to them. So...

1.0
I didn't like
  • Change in flight due to illness united refused to refund

Contact United Airlines

Headquarters Address:
Customer RelationsWHQPWUnited Airlines
PO Box 66100
Chicago, IL 60666
Phone:
(800) 864-8331
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hi my name is Mazal Marsha and I dealt with united airlines for a while. IN 09-22 - 2016 I had a flight going back home to my brother wedding and at the last min there was change in the departure time what made me miss my brother's wedding. I had a connection flight that leaving from newark to brussel and from there to Israel my final destination, since there was a problem in the plain that delay my departure what led me to go to customer...
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Anonymous

Anonymous Next time if you have to be somewhere by a certain time and if it is so important like a wedding,its a good idea to go a day or two early.All airlines have delays and cancella...