Elizabeth A Kjc

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If you want any customer service, do not use this company.

After the carpet was installed for only 10 months, I had a problem and called for help. My call was never returned.

After 3 months I sent a certified letter, return receipt requested. I still heard nothing.

40 days later I telephoned the company and was told, "Sorry. No warranty." What poor, poor customer service.

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Loss:
$3
Pros:
  • One of the only companies that offers wool carpeting
Cons:
  • Very poor customer service

Preferred solution: Let the company propose a solution

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