This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

If you want any customer service, do not use this company.

After the carpet was installed for only 10 months, I had a problem and called for help. My call was never returned. After 3 months I sent a certified letter, return receipt requested. I still heard nothing. 40 days later I telephoned the company and was told, "Sorry. No warranty." What poor, poor customer service.
View full review
ID
#1803904 Review #1803904 is a subjective opinion of poster.
Pros
  • One of the only companies that offers wool carpeting
Cons
  • Very poor customer service
Loss
$3
Preferred solution
Let the company propose a solution

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article