Elizabeth A Kjc

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If you want any customer service, do not use this company.

After the carpet was installed for only 10 months, I had a problem and called for help. My call was never returned. After 3 months I sent a certified letter, return receipt requested. I still heard nothing. 40 days later I telephoned the company and was told, "Sorry. No warranty." What poor, poor customer service.
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  • One of the only companies that offers wool carpeting
  • Very poor customer service

Preferred solution: Let the company propose a solution

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