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union bay pair bay union slippers tag socks white socks percent discount toes
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Failure to apply discount

On June 10, 2021 I ordered three pair of cargo shorts online from Union Bay. I received a pop up window offering me a ten percent discount. I clicked on the offer but it was never applied. I completed the purchase On order 94780 without discount. Today June 11,2021 I received an email offering me a ten percent discount sitewide today only. So I bought two more pair on order 94970. I applied the discount code three times but each time the site ignored me and processed the order at regular price. This is unacceptable and I want the second order cancelled

User's recommendation: Don’t shop here.

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ID
#2604388 Review #2604388 is a subjective opinion of poster.
Location
Concord, California

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Wondering if your going to help me with refund.

Unionbay - Wondering if your going to help me with refund.
Unionbay - Wondering if your going to help me with refund.
Unionbay - Wondering if your going to help me with refund.
I already gave three online chats on what happened. Bought slippers new and fell apart and the fur was gone in weeks of purchase. Red stain from tag stained new white socks. Paid 25.00 would like full refund, if not no further reason for contact. I believe in good products, you should too. God Bless. Shawn
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ID
#2558286 Review #2558286 is a subjective opinion of poster.
Location
Fort Wayne, Indiana

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Looking for waiting for someone to send me a coupon for a new pair of slippers.

I sent several pictures of my damaged slippers to you guys months ago and I have not heard anything from you I would like a new pair of slippers sent about six or seven pictures. Please send me a new pair of slippers or coupon to purchase new pair. Or do I have to file complaint with The BBB? 132** * */2 mile Rd Battle Creek Michigan 49014 That is where you can send the $25 coupon too I paid $25 I sent you a copy of the receipt please do good by your company and do what's right.. Shawn C
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ID
#2546153 Review #2546153 is a subjective opinion of poster.
Pros
  • Name
Cons
  • Cannot get a hold of anyone to resolve an issue
  • Bad service online
  • Terrible customer service
Loss
$25
Preferred solution
Full refund

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New Reviewer

Rubbed off and the dye on the Union Bay has been staining my socks

Unionbay - Rubbed off and the dye on the Union Bay has been staining my socks
Unionbay - Rubbed off and the dye on the Union Bay has been staining my socks
Unionbay - Rubbed off and the dye on the Union Bay has been staining my socks
Unionbay - Rubbed off and the dye on the Union Bay has been staining my socks
Bought these slippers brand new the fur inside them is all worn down, I wear socks with them and the red Union Bay tag inside my slippers has rubbed off into my white socks and ruin them is it possible to just get another pair of slippers?

User's recommendation: Buy More Union bay products!

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ID
#2424610 Review #2424610 is a subjective opinion of poster.
Loss
$25
Preferred solution
Is it possible to get set a coupon for $25 and I can go get another pair

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Defective merchandise that I cannot get a hold of Union Bay to return

Unionbay - Defective merchandise that I cannot get a hold of Union Bay to return
Unionbay - Defective merchandise that I cannot get a hold of Union Bay to return
I bought a pair of boots from Union Bay and had them about three weeks and the third time I tried to wear them all the fabric from both boots started peeling off from the toes all the way up the sides. Plus the left boot had the entire soul come off. I didnt even get to wear them three times!!! And now I cannot get a hold of anyone to get them replaced. I have called and all i get is straight to voice mail.... I've emailed about 7 times and NO ANSWER! This is A joke in the most horrific customer service I have ever dealt with. I thought dealing with a Chinese company was bad SMH This is way worse!
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ID
#2410996 Review #2410996 is a subjective opinion of poster.
Location
Henry, Indiana
Cons
  • Cannot get a hold of anyone to resolve an issue
  • Way much to even list
  • Boots are cheaply made and fall apart after wearing them twice
Loss
$60
Preferred solution
I want my defective product exchanged. Or I want a full refund.

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