New Reviewer

You lost a customer

I pride myself by dressing 100% American made and union made. I recently ordered $193.00 of clothing. I never received my order. Union house did nothing to help me. They lost a long time customer. Tom Edgcumbe Ibew Lu 654
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1 comment
#1833480

TOM HAS ORDERED FROM US TWO TIMES, FIRST TIME IN 2018 AND THE SECOND TIME IN 2019 THE ORDER WHICH HE THINKS WAS STOLEN FROM HIS PORCH WE ASSISTED TOM IN TRACKING AND VERIFYING DELIVERY UPS SHOWS TOM'S ORDER WAS DELIVERED TO HIS HOUSE VIA UPS, IN HIS OWN WORDS HE EMAILED AND SAID "Max Thanks for getting back to me so quickly. I did not receive my order and think I may have been a victim of porch pirates as we call them around here.

I will check with UPS and my credit card company to see what they can do." HE STATED IN THE EMAIL ABOVE AFTER THAT THEY HAVE AN ISSUE WITH THEFT FROM PORCHES, FROM PORCH PIRATES WE CANNOT BE RESPONABLE FOR THEFT ONCE THE PACKAGE WAS DELIVERED, ESPECIALLY IF THE CUSTOMER WAS AWARE OF THEFT ISSUES. IF THE CUSTOMER IS IN AN AREA AND ADMITS & KNOWS THAT THE AREA HAS A LOT OF THEFT AND CRIME OF THIS NATURE PERHAPS IT WOULD BE A GOOD IDEA TO HAVE THE PACKAGE DELIVERED REQUIRING A SIGNATURE OR TO A NEIGHBORS HOUSE THAT IS HOME TO ACCEPT DELIVERY HERE IS PROOF OF DELIVERY Dear Customer, This notice serves as proof of delivery for the shipment listed below.

Weight 9.00 LBS Service UPS Ground Shipped / Billed On 11/26/2018 Delivered On 11/30/2018 11:08 A.M. Delivered To WEST CHESTER, PA , US Received By DRIVER RELEASE Left At Front Door

ID
#1458238 Review #1458238 is a subjective opinion of poster.
Location
Mount Pleasant Mills, Pennsylvania
New Reviewer

Careful of www.unionlabel.com

I do believe in supporting American workers. I believe in "Made in The USA" and "Union Made". Everything I wear is Made in America and Union Made. I support retailers who handle these items exclusively, so I do most of my shopping on line. This brings me to the point, be careful of www.unionlabel.com. I am not trying to instigate a boycott or anything of that nature. I ordered 3 pr. of Union Line carpenter jeans and they sent them to the wrong address. It took quite a while to get this mess straightened out, because they wanted to recover those 3 pr before they made my order right. I think they were trying to figure a way not send me the jeans, but I had a confirmation email from them clearly stating the delivery address, also a copy of the shipping label from UPS. Finally, I got my jeans. Then I placed an order for 3 pr. of the Union Line five pocket jeans. All 3 pr of jeans were marked my size 40x32, but one pair was to small. I said nothing about this because a brother on the job bought from me. Then I ordered a single pair of these jeans, 40x32 they were also a size to small. I sent them back this time explaining the problem. I received a pair today and they are a size to small. I have ordered six pair of jeans and five fit perfectly. I called and told them about it and the man talked to me like I am an ***, "Sir, we don't manufacture them here." My point to him was he might want to contact the manufacturer, someone is tagging some of these the wrong size. They have a heckuva deal if you buy 3 pr. just hasn't been a very good deal for me.
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5 comments
#1389432

I've stopped doing business with these guys. They do a poor job, quality control is lacking, and customer service is very nice one time, talks down to you the next (it's YOUR fault they sent the wrong item, or two items marked as the same size are demonstrably different sizes).

#1004531

I have the exact same issue going on. I ordered two pair of jeans from them in May.

One pair fit fine and the other was too tight. Even though they were both labeled as the same size.

I contacted the company and after a couple weeks of emails they finally sent me a return label. I mailed the jeans back three weeks ago but still haven't been contacted by them or received a new pair of jeans.

#616406

Union Label is a great palce to order from, this anonymous complainer sounds more like a competiter

#616517
@PissedConsumer616406

USA MAN, I am not an anonymous complainer, nor am I a competitor. I am a member of the IBEW.

I support and buy 'Made in the USA'. This incident really happened and it has never been resolved. As I said I am not trying to convince people not to buy from them. Who you buy from is your business.

All I was trying to do was make them aware of a problem and the guy talked to me like I was a piece of ***.

Look back at the last part of my statement, i said it was a great deal that could not be beat. I am not a whiner, I simply beleive in getting what I pay for.

#582582

Unionlabel is a great site and well worth doing business with

They sell only american made and treat their customers well

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ID
#288400 Review #288400 is a subjective opinion of poster.
Location
Kingston, Tennessee
Reason of review
Problem with delivery

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