Anonymous
map-marker Baton Rouge, Louisiana

I waited on the phone. No one answered the call.

Im trying to locate a policy that I had with the company. I need to verify with them. I have a roof problem and I need to verify that my roof was done through your insurance company. Please I need your help.
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karen J Fwf

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Verified Reviewer

Poor customer service

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I've tried to get answers regarding my policy, I've had this policy since 1998 and no one can answer a single question, I've been told three times that the representative will call me back, no one ever calls back, I had to call back the next day and the same response, Friday the same response, I will call you back with your answer, and again for the fourth time no call back! I may have to resort to contacting the Better Business Bureau.
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Loss:
$20000
Cons:
  • Taking your money

Preferred solution: Deliver product or service ordered

User's recommendation: Find a different insurance company

Anonymous
map-marker Birmingham, Alabama

Cancer Policy

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I just went through the same thing with this company. My mother had paid on this policy for years. Upon her death I filed a claim. $18,000 doctors, hospital, treatment bills, was sent a check for $1700. It took forever I sent the claim in in December of 2019 received a check in August of 2020. You can never get the person whose name is on the letters they send you always get a representative and they have no clue as to what you are talking about.
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Zunairah Opf
map-marker Bradenton, Florida

UNION FIDELITY CANCER INS IS A POOR SECOND TO MUTUAL OF OMAHA

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I PAY OVER $204/YR TO UNION FID (UNDER THE BANNER OF IAS) FOR SUPPLEMENTARY CANCER INSURANCE; MY HUSBAND PAYS $120/YR TO MUTUAL OF OMAHA, AND BOTH POLICIES COVER BOTH OF US. MY HUSBAND WAS DIAGNOSED WITH TERMINAL CANCER. I SUBMITTED IDENTICAL RECEIPTS TO BOTH COMPANIES. MUTUAL OMAHA PAID; UNION FIDEL WANTED A DR'S LETTER EXPLAINING WHY RADIOLOGICAL REPORT OBVIATED ANY PATHOLOGY REPORT. SUBMITTED MORE RECEIPTS; AGAIN THE MORE EXPENSIVE UNION FID POLICY PAID LESS AND LATER. SUBMITTED MORE RECEIPTS: MUTUAL PAID $500.00; TH MORE EXPENSIVE UNION FIDELITY PAID NOTHING; THEIR LETTER SAYS "THE LIFETIME MAXIMUM" ($833)FOR CHEMO & RADIATION HAS BEEN REACHED, AS STATED IN THE POLICY. THEY NEVER SENT ME A POLICY UNTIL AFTER I MADE THE FIRST CLAIM. I PHONED TODAY; CUSTOMER REP GOT MAD AND IMPATIENT. WHEN I OBJECTED TO HER TONE, SAYING I COULD BE RUDE, TOO, SHE SAID, QUITE HAPPILY, "OKAY, THEN I'LL JUST HAVE TO HANG UP ON YOU." I SAID I THOUGHT WE COULD CONTINUE IN A CIVIL TONE, AND WE DID. SEEMS POLICY WILL PAY UP TO $100,000.00, BUT EACH CATEGORY (SURGERY, CHEMO, HOSPITAL, NURSING, ETC) HAS A DIFFERENT LIFETIME MAXIMUM, SO RECEIPTS FOR A DIFFERENT CATEGORY MAY STILL BE REIMBURSED. REP WILL SEND A POLICY LISTING THE LIFETIME MAX FOR EACH CATEGORY. ORIGINAL AD SAID NOTHING ABOUT CATEGORY MAXES; JUST SAID TO ENROLL AND ARRANGE PAYMENT FOR THIS "UP TO $100,000.00"POLICY. MY HUSBAND HAD DONE THE SAME TO GET THE MUTUAL OF OMAHA POLICY. OBVIOUSLY, FOR HALF THE PRICE, HE GOT THE BETTER DEAL. BTW, $833.00 IS A PRETTY LOW MAX FOR CHEMO--WE PAID $6800 OUT OF POCKET JUST BETWEEN APRIL AND SEPTEMBER. SOMETHING IS BETTER THAN NOTHING, AND MUTUAL OF OMAHA IS BETTER THAN UNION FIDELITY FOR CANCER INSURANCE.
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Pros:
  • Having some help with thee medical bills
Cons:
  • Deception built into the ad for this policy
Reason of review:
WE HAVE A POLICY WITH ANOTHER COMPANY AS WELL

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Apr 23, 2021

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Vince Perri

Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.

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