Union Eye Care

Went to Union Eye Care in Mentor, Ohio for glasses and contacts. Placed seemed unorganized right from the start.

But that wasn't my biggest issues. They said they do price matching for contacts and said theirs cost over $70 for 1 box. I looked them up while sitting there and found them for $30 a box. They then tell me they can't match that price but a rebate would make it close.

Well I can use the same rebate on the $30 boxes. Then they said my glasses would take 1 week to come in. It's been almost 3 and havn't heard from them.

I called and they said they came in and didn't pass inspection and would be another few days. Worst eye place I have ever went to.

I purchased two pairs of glasses from union eye care in North Olmsted.

First, their store is outdated, sloppy, disorganized and all the selections are not in the right place. Even their advertisement displays are in shambles.

Second, I've been going to this store for years ONLY because of the doctor. He's fabulous. His staff is rude, they are old and mouthy. You tell them you like a pair of glasses and they tell you they look wrong and want to hand you another pair totally out of your style? Why would I take glasses style advice from a 56+ year old man?? Then after I tell him no, that I did not like them, he "accidentally" charges me up for those frames??? I caught it when he handed me my receipt!

Lastly, it took over 1 month to get my first pair of glasses. The 2nd pair took over 2 months because their lab messed up.

The 2nd pair the vision isn't even right. I've been telling them for over a month they are not right and I am returning them and they gave me some attitude that corporate will call me. Corporate never called me and I am ready to call the BBB on them. $370 for a pair of glasses and they can't even get it right!!! Do not shop with them - best thing to do is visit your eye doc and take the script to frames direct online or an online source. Wayyy better experience. Never again.

They are late in delivering a pair of glasses I paid for in full. I have to keep calling and they make excuses about the lab and could really care less.

I need the glasses. I have very little free time to travel to their location and had arranged to picke them up yesterday and they were not ready. I asked for them to be mailed to me and they say, "Are you kiding?" and hang up. One guy started to THREATEN me.

Unbelievably bad customer service from every single person. Union Eye Care-- Cleveland Ohio area-- do not spend your $$ there.