UniAcco
UniAcco Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UniAcco reviews indicate a negative overall sentiment with recent recommendations saying do NOT use uniacco and a 0/5 experience; customers cite high prices, poor customer service, and frequent billing issues.
Positive Feedback
Occasional responsiveness at first contact and availability to take deposits were noted by some users.
Negative Feedback / Risk Areas
- UniAcco customer complaints center on misleading communication and deceptive practices.
- Billing problems include unexpected charges and difficulty obtaining refunds.
- Poor customer service with slow replies and ghosting during disputes.
Key Takeaways for Future Customers
- Expect high prices and verify official listings before paying.
- Document payments and push for refund confirmation if needed.
- Be prepared to escalate via bank chargeback if customer service fails.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UniAcco reviews indicate a negative overall sentiment with recent recommendations saying do NOT use uniacco and a 0/5 experience; customers cite high prices, poor customer service, and frequent billing issues.
Positive Feedback
Occasional responsiveness at first contact and availability to take deposits were noted by some users.
Negative Feedback / Risk Areas
- UniAcco customer complaints center on misleading communication and deceptive practices.
- Billing problems include unexpected charges and difficulty obtaining refunds.
- Poor customer service with slow replies and ghosting during disputes.
Key Takeaways for Future Customers
- Expect high prices and verify official listings before paying.
- Document payments and push for refund confirmation if needed.
- Be prepared to escalate via bank chargeback if customer service fails.
Turn one complaint into a collective action
Newcastle-Under-Lyme, Staffordshire
Continuously lied to me about a refund
- - Entered details thinking it was the official site; a £50 holding fee was charged and said to be refundable, but refunds were delayed and unclear.
While looking for student accommodation, I stumbled on this website and somehow entered my details thinking I was booking on the official website. Every day after that I was called and emailed to put down a deposit for a building which I had not seen yet or even booked.
After a few days I put down a £50 holding fee. I was told this was refundable, fully refundable. I asked multiple times and was told it was fully refundable.
On the same day I realised uniacco was not the official website for the student accommodation I was looking at and they were only a middle man and so I decided to message and cancel. After sending the payment they become much less responsive then they first were.
Taking almost days to reply.
The first time I asked for the refund they said they would send it on the 2nd of January as their team was on holiday. This seems to be a trend when customers ask for a refund.
After waiting until the 2nd the refund did not arrive so I messaged again and informed them and they said they didn't know what it was was talking about and they didn't know I even sent a payment. This leads me to believe that they initially lied to me about the refund or that are grossly mismanaged. Either one is not good.
After this, I was tired of waiting and these agents lying to me constantly, I contacted my bank and the bank requested an ARN.
I contacted uniacco again for this information and they couldn't provide it.
I was going to start the chargeback process when they sent me a receipt to confirm they had started the refund.
This simple process was incredibly stressful and I do not recommend using uniacco at all.
The ghosting, lies and deception are all part of the reason why this service should not be used. Thats what makes this a simple 0/5
User's recommendation: Do NOT use uniacco
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Regardless of them being a middleman, you were right to question repeated requests for a deposit without having seen the place. But then you put a deposit down anyway. Doesn’t make sense.