Underground Cellar Reviews

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bottles wines wine concept expensive wine cloudcellar variety error case shipment
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New Reviewer

Everything is excellent

The selection, the prices, and the opportunity for the big bonus wines! Highly recommended company...

User's recommendation: Everything is great in here.

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ID
#3078904 Review #3078904 is a subjective opinion of poster.
Pros
  • Good concept

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Verified Reviewer
New Reviewer

Good concept

I'm new to this, but it is a really interesting concept..... Highly recommended to others out there.

User's recommendation: Interesting concept.

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ID
#3055358 Review #3055358 is a subjective opinion of poster.
Pros
  • Good concept

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Verified Reviewer
New Reviewer

Loved it!

Love the concept of this process, but in the dozens of bottles Ive ordered, Ive never received a "top" upgrade. Looking forward to the day!

User's recommendation: Love the concept.

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ID
#2941129 Review #2941129 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Amazing

UC offers Amazing customer service and just and overall great way to get access to unique wines......

User's recommendation: Amazing customer service.

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ID
#2880603 Review #2880603 is a subjective opinion of poster.
Location
Baguio City, Cordillera
New Reviewer

Disappointed

The wine I received may have been at $28 better than normal retail, but were hardly a value. I only bought 3 bottles as a test and after the freight charges I would have been better off going to my locate wine retailer. Not to mention, I received 2 of the three Varieties that I would never buy. Buyer beware
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ID
#2625280 Review #2625280 is a subjective opinion of poster.
Location
Sturgeon Bay, Wisconsin
Preferred solution
Let the company propose a solution

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Verified Reviewer
Junior Reviewer

Do not waste your time

You are given an opportunity to purchase expensive wine at a discount. Originally in August, 2018 we ordered champange, but when the cloudcellar was "loaded" only a variety of wines were available in varying amounts to ship. So, to fill our order we requested what they had available. Because only 4 are available you have to wait or pay more for a "partial shipment" which is more than one bottle of wine. So, here it is December, 2019 and still waiting. Also ordered another 12 bottles in October, 2019 that was actually an error (charged to our card), which we tried to dispute but after exhaustion decided we will just order, finally this month (same month we checked to order the original 6 bottles) a varying amount of THEIR chosen wines were available to fill a case (so you pay $24 per bottle of wine THEY CHOOSE, not you buying expensive wine at a discount- you are probably buying overstock, unsold bottles left over) and were now told it could be 5 weeks, they can't say when it will be delivered but someone over 21 has to be home to accept and if sent back it will cost $35 dollars. WHAT A RIP OFF JOKE! It will be 2020 in a few weeks and still waiting on wine from 2018 order. Pathetic.
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ID
#1740496 Review #1740496 is a subjective opinion of poster.
Service
Underground Cellar Shipping Service
Cons
  • Virtual wine cellar
  • Terrible customer service
  • Charge immediately product never delivered
Reason of review
Not as described/ advertised
Loss
$550
Preferred solution
Full refund

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