Anonymous
map-marker El Cajon, California

Pride Metro Runner’s Shorts

When will you guys get in the yellow and or purple colors ??? Wanting to purchase numerous pairs !!! Thanks, Robert
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Derz I

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Verified Reviewer
| map-marker Palm Coast, Florida

Angry

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Undergear - Angry
Undergear - Angry - Image 2
Bought and returned three times. On the second occasion, one pair was sufficient, a nearly identical product (made in Bangladesh) was so much larger I thought it was sent mistakenly. Nearly the exact same product. Would not credit to return ship. Would not validate any of four discount codes. Will not pick up phone. Ignore emails, but still send marketing emails. I spent over $100.00 with them. This is a TERRIBLE company
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Loss:
$18
Pros:
  • Pretty good product
Cons:
  • Too many to list

Preferred solution: revenge

User's recommendation: Don't support this SHODDY company with forgien manufactured products

Michael J Vmg
map-marker Pinellas Park, Florida

Could not talk to a live customer service person.

I need to ask about a product inquiry. I looking for a *** sock. Undergear needs live customer service.
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Preferred solution: Phone calk

Lawrence G Hek

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Verified Reviewer
| map-marker Norristown, Pennsylvania

Return

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Customer service really sucks big time !!!!!!!
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Loss:
$6500

Preferred solution: Full refund

User's recommendation: *** no

Damon T Vaj

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Verified Reviewer

Return item want to be refunded.

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I got my order of 4x V-neck fishnet Tee- shirts. I didn't realize I order for of the same shirts and want to be refunded for the last two...
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User's recommendation: Good

Anonymous

I use your under gear all the time and well they are worn out so i need a new catalog

Tryed to find an old catalog but no luck
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Roselle Kli
map-marker Raleigh, North Carolina

UnderGear completed & billed a cancelled order and will not refund the returned product

I ordered a pair of swim trunks by mistake as I had already ordered the trunks the previous week. I called within an hour of placing the second order online to cancel. I was told the order was cancelled. I was billed for the order and did a stop payment on my credit card. I later received the second pair of swim trunks so I did not further pursue the stop payment via my credit card. I called regarding another charge on my credit card but was told it was the result of the delayed charge from the first swim trunks ordered three months prior. I asked about returning the second pair of swim trunks to at least get a refund for one pair of trunks I did not want after being charged three times for two orders. I was told I could return the trunks. I mailed them back the next day. I called two weeks later and was told that they were not received yet but could be in the warehouse processing. I was told to check back in about a week. I realize I made a mistake in placing a second order for the swim trunks but called immediately to rectify my mistake. However, I have now paid for swim trunks three times. I have one pair that I have paid twice for and returned one pair that I have not received a refund for. Basically, I have paid three times for one pair of swim trunks. I received an email response stating that they needed a tracking number. This seems peculiar since the item was returned using the company's own return bag. Nonetheless, I found and provided the information. I have yet to hear a response or get a refund. I have never had issues ordering with International Male or any time with UnderGear until this past summer.
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Loss:
$38
1 comment
Guest

Follow up: Undergear, almost three months later, eventually refunded $30 towards the cost of the swim trunks.

Kyle Franklin
map-marker Atlanta, Georgia

Undergear inconsiderate customer service

Undergear failed to adhere to their own policy on a back ordered item. After repeated delays on an order I received notification that unless I respond to the latest notification of delay that my order would be cancelled. I did not respond so as to allow the order to cancel, because I was beyond frustrated at that point. Unfortunately, Undergear decided to ship this order anyway at a time that I was out of town, creating complications for me. When I spoke to Eric in their customer Service center I did not get the sense that he was empowered to offer any resolution that says Undergear cares about customer service. I have been inconvenienced by their error. And fixing their error requires that I inconvenience myself further.
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