Underdog Racing Development Reviews

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customer service calls service customer order system gadget phone return calls fuel line
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New Reviewer

tracking number of my order.

Looking for tracking number of my order # [Order #50600] (August 13, 2019)
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ID
#1627651 Review #1627651 is a subjective opinion of poster.
Location
Jacksonville, Florida

I was never pissed.

Gadget has helped me with everything that I needed help with.
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ID
#1394846 Review #1394846 is a subjective opinion of poster.
Location
Gulfport, Mississippi
Reason of review
Good quality

URD 2007+ Tundra, Fuel Pump/Filter Upgrade Kit

Purchased this along with AEM 340LPH pump for approx. $235.00. install of pump itself and instructions were ok and easy to understand. But then my problems began, starting with the included 8" rubber fuel line (Actually 7 1/2") which was max limit of too short and was kinked/bending beyond my liking. I ordered my own corregated "oem style" from another company for $20. and chalked it up as me being to picky. Then when installing the Napa gold brand filter, I discovered the cheesy way they had wanted the included new fuel line (rubber again) to loop around and ziptie up to ?. New Inline filter is to push and click into oem fuel line. It did, but when pulled upon, it came apart. This is a cheap *** designed kit. I basically paid double price for a pump and set of worthless instructions and a $10 Napa filter. Build your own kit ,,DO NOT BUY THIS.
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ID
#1330724 Review #1330724 is a subjective opinion of poster.

Headers and y pipe for 5th generation 4funner

after purchasing a complete exhaust system for my 5th generation 4runner. i found out you cant put hearders or the y pipe on one because the o2 sensor will keep flashing check engine and traction control off. trying to talk to someone at urd is impossible. they dont return calls emails are short coming. cant return headers or y pipe so im out about 900 bucks. stay away from these guys they dont know what they are selling. and they have no business being in business.
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ID
#1220800 Review #1220800 is a subjective opinion of poster.
Service
Underdog Racing Development Header Installation
Reason of review
Poor customer service
New Reviewer

Dropped call

Instructions are not working for selected vehicle Q
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ID
#1172638 Review #1172638 is a subjective opinion of poster.
New Reviewer

Underdog Racing Development Tech Support

I've had some issues with the stage 1 clutch kit I purchased from this company. I've called tech support and this *** clowns gadget answers the phone. He's rude from the beginning of the conversation! It's too bad this company seems to have great product, but the customer service and tech help is absurd!! If you have any issues with product from URD, good luck, you're going to need it, because you won't get any kind of quality help from these a-holes!!!!!!
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ID
#1070779 Review #1070779 is a subjective opinion of poster.
Location
Owings, Maryland
Service
Underdog Racing Development Technical Support
Reason of review
Poor customer service

Underdog Racing Development - Header Installation Review

I called and placed a order for headers, Y pipe, and electronics. After install my engine light came on. I called and was told that their electronics don't always work. After countless phone calls and emails I found out that newer tundras won't accept their electronics and I had to install factory or aftermarket cats. I had to cut apart the Y pipe, weld in new cats, and make extensions for the 02 sensors. Urd would not help me, pay for anything, or offer advise. They told me they know how the tundras electronics work! Yeah right. This company is horrible to deal with. If you install their headers prepare to lose 4-5 mpg because of electronic problems.
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ID
#1002292 Review #1002292 is a subjective opinion of poster.
Service
Underdog Racing Development Header Installation
Reason of review
Bad quality
New Reviewer

Underdog Racing Development - Review in Equipment category from Jasper, Alabama

Appalling customer service and took over 48 hours to be contacted back. Not to mention rude techs
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1 comment
#1235969

I also got terrible customer service this guy Gaget can't be the owner he's awful i tried to resolve a issue with some headers that did not fit and his answer to me was to have a local muffler shop rebuild them to fit which is rediculas . I had to get pal pal to get my money back which they did thank god prior to that he would not return my calls . Beware of underdog and Gaget there dead beats

ID
#820698 Review #820698 is a subjective opinion of poster.
Location
Jasper, Alabama
Reason of review
Poor customer service

Underdog Racing Development Poor Customer Service

Purchased products from Underdog Racing Development. The website is www.urdusa.com. They took way too long time to ship the products that I ordered online and did not respond to phone calls asking for the status of the shipment which was frustrating. Poor customer service response time. Very limited follow-up from a guy who was supposed to be their expert on the software system. Did not return calls on time when scheduled or promptly as needed and requested. It appeared that one guy was *** everything for the company. Guy that was designated to trouble shoot on products was slow to respond and rude.
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1 comment
#962715

Same issue. Yup, their tech guy is *** and doesn't get back promptly.

He was arrogant and rude over the phone like he was full of himself and people were beneath him. He said he was an engineer and I guess he thought he was gods gift to the world. Owner talked him up as some kind of genius but he was an a*hole. Also made a comment that his time was worth more than the time he was taking with me.

Condescending. Will never buy from them again.

ID
#588548 Review #588548 is a subjective opinion of poster.
Location
Poway, California
Cons
  • Poor customer service
  • Order response time too slow
  • Trouble shooting guy rude
Reason of review
Poor customer service
Loss
$3600

Underdog Racing Development

Purchased products from Underdog Racing Development. Their customer service is very bad. They don't return calls in a timely manner and when they do their advice is all over the place and lacks focus. The owner Gadget is not an expert and could not address my concerns in a professional or timely manner. The quality of their products is low. The system that they advertise has to have many updates in order to get it right which exhausts a lot of extra time and money. This is something they do not advertise and I am reporting them to the Better Business Bureau for their advertising claims which are inflated and their return policy is not clear.
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2 comments
#991834

As dishonest as they come. Lies, fabricates test results and dyno results.

#962716

Confirmed. Same issue.

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ID
#569439 Review #569439 is a subjective opinion of poster.
Location
Ontario, Canada
Reason of review
Poor customer service
Loss
$5300

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