Undercover Tourist
Undercover Tourist Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Undercover Tourist has 2.9 star rating based on 2 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "To date service poor after taking your money".
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is low according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Undercover Tourist has 2.9 star rating based on 2 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "To date service poor after taking your money".
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is low according to consumer reviews.
Swindon, England
Missing refund of disney tickets (Order No - Order 731158-****22)
Why have i not received all my refunds yet for the above order? Sent a request at the end of August and still waiting 21/09/23. Each time I contact them, I receive apologies and that they are contacting Disney again...To date not impressed with the level of service, especially I was initially trying to postpone them to use next year with them instead.
User's recommendation: To date service poor after taking your money
Taunton, England
Asking Customers to Become Victims of Idenity Theft
I purchased tickets to both Disney World and Sea World today from www.undercovertourist.com. Shortly after placing my order, I received an email stating that my order had been flagged for security reasons and that I would need to send in a copy of my drivers license.
I hesitantly did so, however I then received another email requesting that I send in a copy of my credit card as well. When I called to see what the heck was going on and explain that I am not comfortable emailing a copy of my credit card, the girl that I spoke with was incredibly short, non-friendly, refused to explain why my order had been flagged and said that if I couldn't send in the "required" information then she would have to cancel my order. All I was trying to do was buy tickets for my family vacation. My photo ID should have sufficed to verify my identity.
Asking customers to email a copy of their credit card is reckless. I most definitely will not purchase from this website again and will be sure no one else in my family does either.
Preferred solution: Let the company propose a solution
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