Undercover Tourist
Undercover Tourist Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Recent sentiment is negative: customers report low prices but poor service and slow or missing refunds in Undercover Tourist reviews, with users dissatisfied overall.
Positive Feedback
Reviewers value the diversity of products and a functional website and note competitive price level.
Negative Feedback / Risk Areas
- Repeated complaints about refunds and delayed billing or refund processing.
- Poor customer service responsiveness and unsatisfactory handling of exchanges, refunds, and cancellation requests.
- Security verification requests causing frustration and concerns about sharing payment details.
Key Takeaways for Future Customers
- Check Undercover Tourist customer complaints and refund policies before purchase.
- Expect low prices but plan for potential delays with refunds and customer service follow-up.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Recent sentiment is negative: customers report low prices but poor service and slow or missing refunds in Undercover Tourist reviews, with users dissatisfied overall.
Positive Feedback
Reviewers value the diversity of products and a functional website and note competitive price level.
Negative Feedback / Risk Areas
- Repeated complaints about refunds and delayed billing or refund processing.
- Poor customer service responsiveness and unsatisfactory handling of exchanges, refunds, and cancellation requests.
- Security verification requests causing frustration and concerns about sharing payment details.
Key Takeaways for Future Customers
- Check Undercover Tourist customer complaints and refund policies before purchase.
- Expect low prices but plan for potential delays with refunds and customer service follow-up.
Turn one complaint into a collective action
Swindon, England
Missing refund of disney tickets (Order No - Order 731158-****22)
- - Refunds for the order have not been received.
- - Refund request sent end of August; still awaiting as of 21/09/23.
Why have i not received all my refunds yet for the above order? Sent a request at the end of August and still waiting 21/09/23. Each time I contact them, I receive apologies and that they are contacting Disney again...To date not impressed with the level of service, especially I was initially trying to postpone them to use next year with them instead.
User's recommendation: To date service poor after taking your money
Erie, Colorado
Asking Customers to Become Victims of Idenity Theft
- - Purchased tickets from undercovertourist.com.
- - Order flagged; asked for a driver's license copy; rep was short.
- - I was asked for a credit card copy.
I purchased tickets to both Disney World and Sea World today from www.undercovertourist.com. Shortly after placing my order, I received an email stating that my order had been flagged for security reasons and that I would need to send in a copy of my drivers license.
I hesitantly did so, however I then received another email requesting that I send in a copy of my credit card as well. When I called to see what the heck was going on and explain that I am not comfortable emailing a copy of my credit card, the girl that I spoke with was incredibly short, non-friendly, refused to explain why my order had been flagged and said that if I couldn't send in the "required" information then she would have to cancel my order. All I was trying to do was buy tickets for my family vacation. My photo ID should have sufficed to verify my identity.
Asking customers to email a copy of their credit card is reckless. I most definitely will not purchase from this website again and will be sure no one else in my family does either.
Preferred solution: Let the company propose a solution
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