Anonymous
map-marker Brampton, Ontario

Dissatisfaction with the product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

We ordered cheesecake and are highly disappointed with the product and quality. This was not expected

View full review
Mark P Nuz

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North York, Ontario

Product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Uncle Tetsus Japanese Cheesecake Canada - Product
Uncle Tetsus Japanese Cheesecake Canada - Product - Image 2

C-39 Orfus Rd

Toronto ON M6A 1L7

Canada

April ,9 ,2023

Mark Palasics

16 Wingstem crt , North York

M3H 0C1 , Toronto On .

On April 9th 2023 I purchased an Original Japanese Cheesecake for $14.00 .

Only 30 minutes later upon arrival of my house I opened the product to consume.

I found the product was far away from what I used to bring home from Uncle Testsu.

To describe it I can only use my knowledge based on my previous purchases.

The cheesecake product after opening was flat (approximately 2 inches) and wrinkled .

I drove back to return the product at C-39 Orfus Rd

Toronto ON M6A 1L7

Canada

but I was refused to get my money back . (please access your CCTV for evidence around 2-2:30pm )

After talking to two Uncle Tetsu's employees I left the premises with a new product which has sufferers the exact same quality flaws .

Please respond to this incident as soon as you can (I have pictures/video of product and receipt upon request .

Best Regards

Mark Palasics

Phone : 416 831-****

View full review
Loss:
$25

Preferred solution: Full refund

Carl F Bcz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cheating

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

On 8/6/19 we bought $12 cheesecake at Uncle Tetsu store at 598 Bay St Toronto ON and was given $3 change out of $20 bill. I did not notice this “error” right away since I’m not familiar with Canadian coins, but returned back to the store 3 min later.

We were made to wait for the manager for 5 min. The manager did not show up, but called the girl who gave the wrong change to tell me that I should have counted my change right away and not come back a few minutes later. We were not reimbursed and left in disgust.

It was the only bad experience we had in the otherwise perfect visit to Toronto. Shame on you Uncle Tetso !

View full review
Loss:
$5
Pros:
  • Good product
Cons:
  • Dishonesty
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article