UMBRELLA Labs
UMBRELLA Labs Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UMBRELLA Labs has a 1.2 star rating from 3 customer reviews with 100% unfavorable feedback; consumers are mostly dissatisfied and reporting unresolved issues.
Key Takeaways for Future Customers
- Check recent UMBRELLA Labs reviews before ordering.
- Expect slow or nonresponsive customer service when seeking order status or refund.
- Confirm payment and tracking details due to billing via ACH and limited dispute options.
Negative Feedback / Risk Areas
- Persistent nonresponse to emails and calls reported.
- Orders delayed without tracking or shipment updates.
- Refunds and duplicate order credits often unresolved.
- Customers raise UMBRELLA Labs customer complaints about possible charge and delivery issues.
Positive Feedback
Some customers note decent quality products and occasional prompt shipping despite poor support; consider this when evaluating membership or subscription-like ordering.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UMBRELLA Labs has a 1.2 star rating from 3 customer reviews with 100% unfavorable feedback; consumers are mostly dissatisfied and reporting unresolved issues.
Key Takeaways for Future Customers
- Check recent UMBRELLA Labs reviews before ordering.
- Expect slow or nonresponsive customer service when seeking order status or refund.
- Confirm payment and tracking details due to billing via ACH and limited dispute options.
Negative Feedback / Risk Areas
- Persistent nonresponse to emails and calls reported.
- Orders delayed without tracking or shipment updates.
- Refunds and duplicate order credits often unresolved.
- Customers raise UMBRELLA Labs customer complaints about possible charge and delivery issues.
Positive Feedback
Some customers note decent quality products and occasional prompt shipping despite poor support; consider this when evaluating membership or subscription-like ordering.
Turn one complaint into a collective action
Corona, California
Incorrect order
Incorrect strength of item ordered was sent to me. I have sent emails with no response.
I have attempted to call customer support but cannot get someone on the line. I have left multiple voicemails.
Preferred solution: Full refund
User's recommendation: Choose a different provider.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Queens, New York
Resolved: Order has not shipped in over 5 days. Emails unanswered
- - Unable to reach anyone about my order.
- - My order hasn't shipped after 2.5 weeks.
- - They charge via ACH from checking accounts.
Product arrived late. Wait longer.
Could not reach anyone. My order still hasn't shipped, and it's over 2.5 weeks.
No email responses from them. All emails ignored.
Terrible customer service. Can't even do a credit card dispute because they charge via ACH from checking accounts.
- Decent quality products
- Non existent customer support
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder details
Cannot get a response on my order status. I have tried emailing and calling.
Still no response. I just created an account and still can't see an update.
- Great products
- Lack in response time with customers
Preferred solution: Deliver product or service ordered
User's recommendation: Make it where u don't have to have an account to see your order
Miami, Florida
Just so I can get my order rectified
- - Customer tried to contact the company via several emails with no response and accidentally placed a duplicate order they want rectified.
Reason for my call is I have been trying to get in touch with your company through several emails and have not gone a response. My situation is I accidentally double ordered because I thought the first one didn't go through so I pressed the order button again and it ordered it twice. I'm not pissed about the situation I would just like it to be rectified
User's recommendation: Be careful on your order because they are not good at responding to emails and I'm not trying to badmouth them, they got my order out promptly and it's going to be here in a few days but they still haven't deleted my second order which is a duplicate or giving me a credit, which I'm hoping they will do
Miami, Florida
First of all I'm not pissed so this is misleading it was my fault I accidentally hung up
- - Customer has not received a response after several emails.
- - They accidentally double ordered, thinking the first one didn't go through.
Reason for my call is I have been trying to get in touch with your company through several emails and have not gone a response. My situation is I accidentally double ordered because I thought the first one didn't go through and it seems like it charg
User's recommendation: Well I would like to get my order resolved but I will try back tomorrow hopefully I can get my order resolved that's all, I'm not pissed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bothell, Washington
No tracking number for irder
They gave me an order number but no tracking information and have not returned my phone calls or emails.
- Scam
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tucson, Arizona
SCAM NO PRODUCT RECIEVED
- - Purchased over $600 worth of product.
- - It took over a week; the package was not delivered.
- - Refund was denied; optional insurance not offered at purchase.
Customer Service was not helpful they gave me the run around and no solution was offered. Taking $700 and not providing the goods is theft!
Purchase over $600 worth of product. It took over a week to 'ship.' Then I was told it was shipped and delivered.
The package was never delivered. I reached out to file a claim with the post office in which they stated the package was not found either.
I contacted customer support for help, and they told me they wouldn't replace the items or refund the money because I did not purchase the optional insurance. At the time of purchase, this was not a present option.
Preferred solution: Full refund
User's recommendation: STAY AWAY
Non Responsive Customer Service
- - Umbrellalabs.is/.us are a scam.
- - Customer service is non-existent.
- - After payment, you may have problems.
- - They don't take PayPal to avoid disputes.
https://umbrellalabs.is/ or .us are a total scam they never get back to you, their customer service is non existent, once they have your zelle or credit card payment your screwed. Thats why they do not take paypal as they no their sales would get disputed.
Preferred solution: Full refund
User's recommendation: STAY AWAY
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