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Corporate Complaint

Umarex USA - Corporate Complaint
Copied from my email to Paul. After our conversation at 8:58 a.m., it is extremely evident that the lack of empathy and respect shows Umarexs true colors. Paul, you were extremely rude and constantly interrupted me. So lets get this straight. I sent this weapon in the...
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ID
#3714274 Review #3714274 is a subjective opinion of poster.
Location
Fort Smith, Arkansas
Cons
  • Product quality
  • Service
Preferred solution
Let the company propose a solution

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I asked for a copy of my complaint and I cannot get any response. I wanted to deal with you on a new hammer.

I tried to deal with you, directly, on a new Hammer, compressor, scope, and projectiles. Due to your lack of response I went to a local dealer and bought a Hammer and a compressor and projectiles on line with. O hassle and at a savings on price. I am quite upset with your consumer service. I have yet to settle on a scope. Will I ask you ? No.

User's recommendation: Shop local.

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ID
#3115547 Review #3115547 is a subjective opinion of poster.
Location
Duncansville, Pennsylvania

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Terrible customer service

Umarex USA - Terrible customer service
My 12 year old son had saved money for a while to purchase one of their guns. He finally got it, he loved it. The first day he had it he played for several hours and then it stopped working. I was with him, the gun was not abused in any way. The trigger suddenly lost any resistance, with or without CO2. In his excitement when he first bought it he tossed the receipt. I contacted the company, without the receipt they wouldn't do anything. I asked if there is a repair I could pay for, they said no they don't have replacement parts. No other help, no options, nothing. I'll never buy one of their products again.

User's recommendation: Go to a company with good customer service that stands behind their product.

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ID
#2148969 Review #2148969 is a subjective opinion of poster.
Pros
  • Officially licensed glock
Cons
  • Customer service
  • Quality of product
Loss
$50
Preferred solution
Let the company propose a solution

Repairs cost more than guns new price