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Terrible customer service

Umarex USA - Terrible customer service
My 12 year old son had saved money for a while to purchase one of their guns. He finally got it, he loved it. The first day he had it he played for several hours and then it stopped working. I was with him, the gun was not abused in any way. The trigger suddenly lost any resistance, with or without CO2. In his excitement when he first bought it he tossed the receipt. I contacted the company, without the receipt they wouldn't do anything. I asked if there is a repair I could pay for, they said no they don't have replacement parts. No other help, no options, nothing. I'll never buy one of their products again.

User's recommendation: Go to a company with good customer service that stands behind their product.

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#2148969 Review #2148969 is a subjective opinion of poster.
Glock Pistol
  • Officially licensed glock
  • Quality of product
  • Customer service
Preferred solution
Let the company propose a solution

Repairs cost more than guns new price

Bought Ruger Impact on clearence at Wally world after Xmas 2018, shot it all summer at tree rats, garden raiders and the like. Never shot 2 pellets in the same direction. Got discharged while breech open, sent in to umetex for repair, "it's their (Airhawk) in nicer clothing." Got repair estimate by phone, with return shipping about $40 more than paid for it new. It costs more to shoot and maintain than a pawn shop .22. Very picky what kind of pellets it shoots too. Junk junk junk! Oh well, hard lesson learned. Just use a rifle . . .
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#1665913 Review #1665913 is a subjective opinion of poster.
Leonard, Texas
Umarex Usa Gun Repair
Reason of review
Pricing issue

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