New Reviewer

I am waiting for delivery

Where is my bed I had a confirmed time of 8 to 12.00 today July 1st and nothing yet at 12:34 can anybody check to see if they are actually coming? I am in an empty house ..not even a chair to sit on ..my furniture comes tomorrow
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ID
#2648678 Review #2648678 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Resolved: Ultra bad experience

I purchased two twin beds in 2001 from Ultramatic. At the time, they had an office in South Florida. They delivered two old used beds with urinated mattresses sealed in plastic to look new. I had to make dozens of calls to reps that were rude and did not want to help; in fact, they just didn't care. In fact, no one would help saying it was impossible for my story to be true and that my family had urinated on them. After 2 months I finally got them to give me the okay to go to a warehouse 20 minutes away and pick 2 new mattresses. What a hassle and what an aweful experience that I still haven't forgotten! As it turns out I didn't enjoy the beds because they offered no back support after all, so I had to have plywood under the mattress all along, so having the adjustable base was useless and wastefully spent money. It has been the worst purchase of my life.
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Resolved
ID
#1684082 Review #1684082 is a subjective opinion of poster.
Cons
  • Dishonest rude expensive
Reason of review
Poor customer service
Loss
$5
Preferred solution
I have never referred anyone to this company.
New Reviewer

Own x 3 beds

There is no way to contact ultramatic online there home page has you locked out. We need new remotes and I'm not happy to have to go through answering service and wait for call back. The beds have stood up well. My only complaint is that my bed and my husbands bed are singles and when we put them together (11 yrs) they are different heights. We are not able to adjust them they are pretty heavy duty, but I don't know where to contact anyone for service and not wait to be responded to. We end up playing phone tag which then makes me frustrated then I just give up which makes me pissed off enough to write a review on a product instead of assertively and with patience pursuing a productive conclusion. My PTSD is a powerful influence over my frustration. I would venture to think that many Ultramatic bed owners because of there health have high frustration levels. If that is the case than one would think that Ultramatic would be easier and less frustrating to contact and with a real person who will actually resolve the problem.
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1 comment
#1752162

I spoke during 4 weeks with the office of the company trying to reprograming my remote control that do not want to lift the bed. The sold me an other remote, same thing happend.

They make me buy a second remote control, still not want to lift the bed. They said they have no technician in my aera. I call back few days later, spoke to the receptionnist ,saying that I will pay taxi for the technician.

She give me the phone number of one that is 2 minutes of my home. They said i have to psy for the services because they have not any dossier on my name!

ID
#1389331 Review #1389331 is a subjective opinion of poster.
Location
Kelowna, British Columbia
Cons
  • Service warranty and price of parts
Reason of review
Good quality
New Reviewer

Parts price ripoff