Ultramatic Canada

Where is my bed I had a confirmed time of 8 to 12.00 today July 1st and nothing yet at 12:34 can anybody check to see if they are actually coming? I am in an empty house ..not even a chair to sit on ..my furniture comes tomorrow

I purchased two twin beds in 2001 from Ultramatic. At the time, they had an office in South Florida.

They delivered two old used beds with urinated mattresses sealed in plastic to look new. I had to make dozens of calls to reps that were rude and did not want to help; in fact, they just didn't care. In fact, no one would help saying it was impossible for my story to be true and that my family had urinated on them. After 2 months I finally got them to give me the okay to go to a warehouse 20 minutes away and pick 2 new mattresses.

What a hassle and what an aweful experience that I still haven't forgotten!

As it turns out I didn't enjoy the beds because they offered no back support after all, so I had to have plywood under the mattress all along, so having the adjustable base was useless and wastefully spent money. It has been the worst purchase of my life.

There is no way to contact ultramatic online there home page has you locked out. We need new remotes and I'm not happy to have to go through answering service and wait for call back.

The beds have stood up well.

My only complaint is that my bed and my husbands bed are singles and when we put them together (11 yrs) they are different heights. We are not able to adjust them they are pretty heavy duty, but I don't know where to contact anyone for service and not wait to be responded to. We end up playing phone tag which then makes me frustrated then I just give up which makes me pissed off enough to write a review on a product instead of assertively and with patience pursuing a productive conclusion. My PTSD is a powerful influence over my frustration.

I would venture to think that many Ultramatic bed owners because of there health have high frustration levels. If that is the case than one would think that Ultramatic would be easier and less frustrating to contact and with a real person who will actually resolve the problem.

This company sells Adjustable beds or Electric beds all over the Nation and in other countries I had trouble with a location in Toronto Canada. I have purchased 3 of there beds in the last 12 yrs two for homes we have and one for a Motor Home we have and the beds were not bad and gave pretty good service.

My trouble is with a small plastic part in the bed that is designed to break so as to stop too much stress being placed on other more expensive parts. This part is supposed to break easily and it is common to have to replace it. The part is a small piece of threaded plastic and should cost about $10.00 I have purchased it on line for $25.00 and it is not hard to find. This time I contacted the Company as this bed was supposed to be under Warranty.

They told me this part was not Warrantied and they wanted $115.00 plus shipping to replace it. This is a total scam and ripoff and they target older people or the disabled as that is the target market for the beds.

Do not buy a bed from them there are other options more affordable and that do not try to rob you. Be careful.

My Wife and i bought an Ultramatic bed in 1013. It was an investment of $ 10,000.

It has been an nightmare since day number one. We got the mattresess with differant heights ( about 3 inch differance ) Nobody cared, they had our money, and we got junk. I do not recommend to anyone to deal with this company. They are franchises, and as soon that they get to many complaints they get out of bussiness and find another buyer.

And the new owners do not honour any agreements. Welcome to being ripped off. This is a shady and unethical firm. Please do your homework and investigate this company.

Dont be duped by there promises, and above all, do not pay upfront as we did.

I bought an adjustable bed in Nov/2010 (delivered Dec13) for $5223.98. The motor burned in the night of March 16-17 in the upright position.

I called Ultramatic with the problem and the person on the line had me check the remote control (if we had found the problem, she could sell me a new remote) but decided I needed a new number and would Have to call another number. Turns out that the motor is sold in the U.S. I was able to get one for the price of delivery after complaints of a new bed with warranty.

It arrived. Does not work.