Anonymous
map-marker Union City, New Jersey

Locked out

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I purchased 2 locksone for the front door another for the back door. Batteries on front door were depleted and therefore could not open. Went to back door. Keyed in my passcode, the light turned green but door wouldnt open. I then tried unlocking thru my App, still didnt work. Called U-etc customer support, no help. Spent $225 for locksmith to drill thru my back door lock. Broke the lock and will have to replace.
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Faulty Lock set and service team do not care

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Ultraloq - Faulty Lock set and service team do not care
I have installed Ultraloq lock ( All in one ) at my front door . Battery drains every two weeks . Keep on complaining to their team but sales provider do not bother . Keep on telling use Panasonic E Volta and then later take out battery . It may be overcharged but still all the same . They want me to consider just bad luck . Now door frame has been modified to suit this lock lever and if I want to change then have to change the door frame .
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Loss:
$750
Pros:
  • Looks good
Cons:
  • Battery drains very fast

Preferred solution: Replace with same lock set

User's recommendation: Do not buy this product .

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