Ultra Mobile
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Ultra Mobile Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ultra Mobile has 1.8 star rating based on 67 customer reviews. Consumers are mostly dissatisfied.
83% of users would likely recommend Ultra Mobile to a friend or colleague.
- Rating Distribution
Pros: Cheap, Worsed, Cheating.
Cons: Terrible customer support, Worst, Losing accumulated data.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ultra Mobile has 1.8 star rating based on 67 customer reviews. Consumers are mostly dissatisfied.
83% of users would likely recommend Ultra Mobile to a friend or colleague.
- Rating Distribution
Pros: Cheap, Worsed, Cheating.
Cons: Terrible customer support, Worst, Losing accumulated data.Recent recommendations regarding this business are as follows: "The women in that store are snotty and arrogant I wouldn't shop there", "Terrible customer service", "Evil", "Bad customer service no one to speak to", "Give me what I paid for".
Most users ask Ultra Mobile for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Ultra Mobile Reviews
"To renew plan is always an hassle"
Am pissed because this is not the first time this is happening. I hope that they will do something about it.
"Mal servicio"
Mi mamá iso un pago por línea y pago 51$ en total con la targeta y después cuando ella pago las 2 líneas le mandaron un mensaje que estaba bloqueada la línea y...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Mal servicio
Mi mamá iso un pago por línea y pago 51$ en total con la targeta y después cuando ella pago las 2 líneas le mandaron un mensaje que estaba bloqueada la línea y no teníamos internet y yo llame y al servicio al cliente y me digiero que solo tenía que pagar 24$ y cuando fui ala tienda me subieron que eran 76$ y me Isisieron ir asta la florence y broadway en la tienda de bosst mobile que se encuentra en ese lugar y tuvimos muchos inconvenientes con los dueños del lugar y desian que teníamos que pagar 71$ y no sabía que avía pasado con los 51$ que mande por línea pienso que esas personas no son buenas para ese trabajo mi mamá le estaba mostrando que desis en el mensaje que solo tenía que pagar 24$ para que estuviera todo bien pero ellos no querían
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Washington, District Of Columbia
It took money off my account and log me out
User's recommendation: Terrible customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Plan payment
- Bad signal
Preferred solution: Deliver product or service ordered
User's recommendation: Evil
Hartland, Michigan
I could not get into the store because you do not have push buttons on it I am in a wheelchair.
User's recommendation: The women in that store are snotty and arrogant I wouldn't shop there
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Sim card pin
Preferred solution: Sim card pin code
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Joelthefather2@***.com
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I payed my bill and my phone is not on
Preferred solution: Full refund
User's recommendation: Not use online recharge
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Indianapolis, Indiana
To renew plan is always an hassle
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Stamford, Connecticut
Petbankky@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My service have been suspended and I can’t speak to a customer service neither can I make a payment
Preferred solution: My service back to normal
User's recommendation: Bad customer service no one to speak to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Georges, Saint George
No text ing can't receive texts
User's recommendation: Give me what I paid for
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To activate my cellphone number
Preferred solution: To activate my cellphone number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I need to activate
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hallandale Beach, Florida
Un problema
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Douglasville, Georgia
I payed my phone bill but it’s still saying it’s suspended
Preferred solution: Activate my phone 59$ plan what I paid for
User's recommendation: Pay attention to what your doing and becareful don’t rush typing the wrong phone number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pattaya, Chon Buri Province
Ultra Mobile is a SCAM. I have been their loyal customer for the past 10 years
So in late 2012, a friend had informed me that they switched from Metro PCS to Ultra mobile so after hearing about their plans and especially the price I also decided to switch to Ultra mobile and bought the 2GB for $39/month and also signed up for AutoPay. Fast-forward to August 2022, I bought and added a 2GB for $19/month to my account.
At this point I had forgotten that my original plan was also 2GB for $39/month because it was purchased for more than 10 years ago. So on Friday 10/27/2023, I decided to check Ultra mobile website for any promotion because I need a new line for my child. To my greatest surprise, 2GB has been upgraded to 3GB, but this time for $14/month. So I decided to give them a call to ask for family plans.
This was when I found out that all these years, Ultra mobile has been stealing from my credit card, charging me $39 for a $19 product. When I asked the representative why? All the representatives that I spoke with blamed it on me because I signed up for AutoPay and when I asked for a refund. They said it is against Ultra mobile policy to return my money and that they are sorry for taking the money.
Please, someone, help me. When I checked the internet, I saw that 2GB has been $19/month since 2019.
So presently Ultra Mobile is owing me about $1000, they stole from my credit card as over-charge. Please help me
- International calls
- Scamming through autopay
- Customer service reps has no regard for customers
- No regard for loyalty
Preferred solution: Full refund
User's recommendation: Refund my $1000
About
Ultra Mobile is a mobile communication company offering a variety of plans. Ultra Mobile creates its products for millions of users who today reside in the United States but were born in other locations around the world. Ultra Mobiles bridges the communication gap proposing quality mobile offerings. Ultra has stores all around the country offering users limitless ways to connect with their families and friends abroad. Along with varied monthly plans, customers can shop for recent cell phone models choosing among a number of popular manufacturers such as BLU, HTC, Samsung, and Apple.
Ultra Mobile is ranked 385 out of 2028 in Telecommunications category
USA
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