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Ultimate Health Plans

Ultimate Health Plans Reviews

www.chooseultimate.com
What is your customer experience with Ultimate Health Plans?

Ultimate Health Plans Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Ultimate Health Plans has a 1.0 star rating from 1 review and consumers are mostly dissatisfied, citing billing, refunds, and poor customer service alongside high price levels in Ultimate Health Plans reviews.

Key Takeaways for Future Customers

  • Expect significant delays accessing benefits and difficulty logging into accounts when researching Ultimate Health Plans membership options.
  • Prepare for disputed charges and pursue refunds proactively if needed.

Negative Feedback / Risk Areas

  • Repeated complaints about billing practices and denied claims amount to major customer complaints.
  • Poor responsiveness from customer service and long waits for benefit delivery are common.

Positive Feedback

No positive feedback appears in the available reviews.

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Show reviews that mention
food health utilities doctor benefits card form runaround log system
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Anonymous
map-marker Gainesville, Florida

Can not log in ,system has been down for months .

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AI Highlights
  • - Cannot log in.
  • - The system has been down for months.

can not log in ,system has been down for months .can not log in ,system has been down for months .can not log in ,system has been down for months .can not log in ,system has been down for months .can not log in ,system has been down for months .can not log in ,system has been down for months .can not log in ,system has been down for months .can not log in ,system has been down for months .

User's recommendation: go elsewhere for your business

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Cheryl C Evf

Benefits not received for food and utilities

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AI Highlights
  • - Benefits not loaded to the Ultimate card for food and utilities.
  • - Unclear process and delays: 24 to 48 hours, form submission, now up to 14 days.

That's the first of the month. I realized my benefits were not on my ultimate card for food and utilities.

I contacted ultimate and have been given the runaround. First, they said it would take 24 to 48 hours to load. I called back when that time passed, and they said they needed a chronic health form. My doctor faxed the form to them.

I called the next day, and they said they received it. I was told the benefits would be on my card in 24 to 48 hours. It's been 96 hours; I've called each day, and now I'm told it could be 14 days. This is unacceptable!

I wish I never changed from optimum to ultimate! They don't seem to know what they're doing.

User's recommendation: If your special needs and you need your food utility benefit don't use ultimate.

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1 comment
Guest

I am having multiple issues in Hernando County Florida and will submit my research here soon. JedCCC

ReathaK H

Order

AI Highlights
  • - Doctor said no gummies; chemical off.
  • - Support unreachable; five messages unanswered; order shipped.
  • - Bank dispute; they agree; papers sent.

I have cancer. I called my dr.

To see because of weight gain could I take gummies. She said no. The chemical I get could be thrown off. I immediately tried to call you never responded.

I sent five messages no response but I told you why I had to cancel. Today message they shipped. Called bank to dispute they agree with me. I have archived emails I sent and no response.

I will not accept order. Will video not accepting. Dispute papers sent. They said if I get credit by you call them.

Otherwise its fraud. Not being able to contact you is a bit strange and stressful.

Reatha Hall I have none of the bottom. Not complete yet.

Loss:
$200

Preferred solution: Full refund

User's recommendation: Right now I have nine about the Ned. Never got it or tried it. Customer service and reviews I looked up are not in your fsbor.

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Anonymous
map-marker Odessa, Florida

New Over the Counter benefit

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The new benefit is a joke! We received the first order which is valued at $50.

The products could easily be purchased for $15 at any store. This is a rip off.

User's recommendation: Go find another plan.

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1 comment
Guest

yep!! nations is a over priced joint that soaks the gov. for alot more money that the items cost elsewhere

Allan S Vjq

Dr. Frank Lastra MD Ultimate Healthcare primarycare 2019

AI Highlights
  • - 2019: appointment with Lastra MD would take 2 months.
  • - Emergency care costs $90 to see a physician.
  • - Enrollment with Ultimate Healthcare is costly.

Planning to switch from Optimum Healthcare to Ultimate Healthcare I start a short investigation before I decide to enroll. I called the Office of Dr. Frank Lastra MD to ask how long it take to get an appointment at his Office in 2019. His secretary told me it will take 2 months...incredible healthcare organization..,solution if I want to see a physician is the Hospital emergency for $ 90.00....need beaucoup money to enroll with Ultimate Healthcare. I wonder how long it will take to see a specialist

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Anonymous
map-marker Spring Hill, Florida

***

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AI Highlights
  • - 79-year-old fell, dizzy; MRI requested.
  • - PCP says papers sent; plan denies receipt; 2 weeks.
  • - Patient expresses distress and desire to die.

I am 79 yrs old.Fell down and hit my head on a wall. Feeling DIZZY.

My Neurologist wants me to take an MRI as he thinks some damage to my brain. My PCP's office claims they have sent all the required papers to Ultimate Health Plans but the Plan claims they have not received it.This Insurance football has been going on for 2 weeks and I am at my wits end.

This is the lousiest and most inefficeient company I have had to deal with. I have been calling Ultimate Health and my Doctor's Office every day to no avail.No body cares.I wish I would die then my wife can hire an attorney and sue to the max.

Cons:
  • Never get back to you
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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Anonymous

PissAnt Company Run by Incompetent Unethical CEO

Company run by people previously involved in WellCare fraud case. {{Redacted}}

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Anonymous
map-marker Spring Hill, Florida

Denied payment for covered eyeglasses for 2016

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AI Highlights
  • - No refund of $150 allowance after following plan procedures.
  • - CEO contacted; no response yet.
  • - Denied sclerotherapy after surgery, despite prior coverage.

have been in contact since 11/09/20016 with Ultimate Health care for my money refunded for my $150.00 allowance where I followed there instructions, there in-plan Eye doctor etc. Still no refund, they keep deneying it.

Wrote to the CEO and informed him, still no respose from him. They will wait until day 61 (have 60 days) then will send you a letter of denial. Never will they attempt to notify you any earlier and decision going through 3-4 different steps will be another 60 days before thy will tell you their denial results. I am entitled to an $150.00 allowance for which I pay Medicare $134.00 a month for a Medicare Hmo- Ultimate Healthcare, whom Medicare pays approx.

$900.00 a month to for it's covered customers. Ultimate has been notified about rejecting claims and it's members can change insurance, however it's only certains times that they will allow to drop out otherwise you have to go back to original Medicare which I don't want. Due to the fact they are bad co. enrollee's should be able to change over whenever needed to get good health ins., the Gvt.

needs to follow up on this and put the non payers and denIers out of business, they are taking both our moneys illegally. Also on 3/25/2016 I was denied sclerotherapy w/echo guidance after surgery on both legs which was paid for by Wellcare the previous year and was a continued treatment I needed, but I changed insurance and they refused my treatment from my surgery. I should have learned from that! This insurance co doesn't look out for you health.

Only yesterday my cancer doctor asked me about the bruised red & blue marks on my leg and I told her how Ultimate Health Ins. denied me further treatment she couldn't beleve it.

Loss:
$150
Cons:
  • Including ceo whom i wrote
  • Never get back to you
Reason of review:
health ins. contract plan allowances

Preferred solution: Full refund

View full review
1 comment
Guest

"Ultimate Health Care, could use some phone edicate lessons for sure." Received an offer to stay in control of your plan 24/7 online. Sounded good, so two days ago I started the simply (joke) new account set up.

There were only a few simply questions to get started and that's where it ended. For two days and multiple hours I have talked to different U.H.C. reps who are clueless of this feature or how it works. Apparently there is only one person in FL who knows how this new portal works.

The last conversation I had with U.H.C. customer service had put me on hold to no avail. When they finally came back to me on hold, they told me, "sorry for the long hold time, but at my convenience someone could call me back within 24 hours.

Relly, 24 hrs... okay I will be waiting, lol!!!

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