Uline

They did not address the details of my email which was to request a new refrigerator before this warrantly runs out. All they did was send me and the service company confirming that the second major part had been ordered.

I have requested the contact info for the manager and president of ULine.

Here is the correspondence from a product of yours we bought for alomst $2000 and we have not been able to use it all summer. We would like a new refrigerator. I am rpepared to go to Better Business Bureau, etc. The 2 main parts of this appliance have broken after less than 9 months of use.

I have written once before on August 17 and you did not have the courtsey of replying. I would like you to respond to this ASAP. Mary Martin

On Mon, Aug 21, 2023 at 5:55 PM PROFIX APPLIANCE SERVICE wrote:

Hello Mary,

Here is the information you requested: FYI - parts have been ordered from the visit on 8/17.

Customer Name/Address: U-LIN/MARTI, 26109 BARKSTONE DR [88*50], RPV

Complaint/Request: NOT COOLING

Work Performed:

7/20/23 0:11: AM there 7/19 WED, 13:00 to 13:48, Inspected unit and found that the

condenser fan isn't turning on which is the reason why the unit wouldn't reach

temperature due to compressor overheating before it did I didn't find any other

issues so unit will need a condenser fan to get it back to good working condition.;

8/17/23 23:29: AM there 8/17 THU, 23:43 to 13:00, Arrived at appointment and

proceeded to pull unit out of the cabinet and remove the bottom grill and back panel

then I proceeded to uninstall the old condenser fan and install the new one tested

it and still isn't turning on so I checked for voltage and got nothing so I will

need to return with a control board to get it back to good working condition

Date Taken: 3/10/2023

Customer Name/Address: U-LIN/MARTI, 26109 BARKSTONE DR [88*50], RPV

Complaint/Request: Our new Uline is not getting cold. It is warm inside.

Work Performed: 3/14/23 19:34: JH there 3/14 TUE, 12:57 to 13:24, Checked operation and temperature and find checks okay at this time.

That is the complete history for the unit under Profix.

Thank you,

AnaMaria

On Sun, Aug 20, 2023 at 3:43 PM Mary Martin wrote:

Dear Profix,

I am hoping to get this report from Adrian on Monday so I can begin my correspondence with ULine.

I will need to know:

1. The dates of service coming to the house to check. That was the first date a few months back when you sent a tech to look at the temperature. I can't remember the man's name.

It was an older man. It wasn't getting cold, but it was basically not addressed.

2. The second visit when Adrian came to analyze the problem of not working and what he said it needed - a compressor.

3. The third visit by Adrian when he came to install the compressor and found out that there is also a problem with the board.

So, it looks like another long wait to get the part, etc.

I have some of the documentation, but not all of it. I imagine you have these visits and dates in your files.

Thank you. I know this will be a long hassle with ULine. I am hoping that you can get the new part ordered ASAP.

We really use this little refrigerator and have not had it for most of the summer.

Mary Martin

On Thu, Aug 17, 2023 at 5:41 PM PROFIX APPLIANCE SERVICE wrote:

Hello Mary,

As soon as the findings report is ready from Adrian we will proceed with next steps and keep you updated. Report usually takes 24 hours to complete.

Thank you,

AnaMaria

JOB# 42616

I have just spent the last 45 minutes writing you about a lemon of a product that was sold to us. I waited for the code, got it and put it in the spot.

The verify button wouldn't work. Now I have lost my email. This is the second time I have written to you. This is my first email that you never answered.

Please answer ASAP!
9 of 20
We are requesting a new refrigerator.
Inbox
Mary Martin
Thu, Aug 17, 4:26PM (7 days ago)
to customer.service, bcc: me, bcc: Bill
To whom it may concern,
You have very unhappy customers here. On June 29, 2022 we purchased the ULine -1 Class 194 Can Beverage Cooler from Pacific Sales in Torrance, CA. We had water damage in our house and did not have it installed until mid September as we had to be out of the house getting all new floors. They did not tell us that we had to pay $175 for its installation which we had to arrange ourselves.

From the beginning, it didn't seem that it kept things cool. Customer Number is: 2601****. A few months later I requested someone to come out from Profix Appliance. The serviceman said that it wasn't that cold, but made an excuse about the heat or something.

In July, the thing stopped working completely. We lost several expensive bottles of Veuve Cliquot champagne as well as expensive wine and beer. After waiting Profix sent out another person and he diagnosed that it was a broken condenser fan. Finally today, he came out to install it and it turns out the board is also broken.

That means that they will have to order a new part and we will have to wait. We have already been without this refrigerator all summer.
We do not want to keep this refrigerator as it is obviously a lemon. We will be filing a complaint if it is not replaced and installed at your expense ASAP. It is ridiculous to have a new appliance with so man y problems.

I do not have room in my refrigerator for drinks.

When we have people over, I have to move things out of the main refrigerator to find a drink. I have documentation for all of the above.
Thank you and hopefully you will stand behind your name and honor this request.
Mary and Bill Martin
26109 Barkstone Dr.
Rancho Palos Verdes, CA 90275
310-339-**** Mary's cell