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Cancellation policy, bad behavior

UKCreditRatings - Cancellation policy, bad behavior
UKCreditRatings - Cancellation policy, bad behavior
UKCreditRatings - Cancellation policy, bad behavior
UKCreditRatings - Cancellation policy, bad behavior
I forgot to cancel my subscription after the free trial period ended and I was charged. Fine until them. I asked them by email to cancel the subscription as soon as I saw I was charged. In my emails I said clearly to cancel everything that I have with the company as I was pissed off. They confirmed the cancellation by email with a delay of a few days (its not possible to cancel on website) See my photos/screenshots of the emails. Following month, I was charged again then I contacted the company to complain, ask for a refund and for a cancellation. They told me I had 2 accounts previously and only 1 was cancelled when I asked. So goes the question - why did nobody tell me this when I asked to cancel? I'm still waiting for cancellation as they did not confirm yet that I successfully cancelled the subscription as well as waiting my refund of the second month.

User's recommendation: DO NOT DO BUSINESS WITH THIS COMPANY.

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ID
#2240185 Review #2240185 is a subjective opinion of poster.
Loss
$28
Preferred solution
Full refund

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