UK Power Networks Reviews
UK Power Networks Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star from 1 review; consumers mostly dissatisfied. Rating distribution shows 100% unfavorable. Reviews cite billing practices, poor customer service, and a high price level.
Key Takeaways for Future Customers
- Read UK Power Networks reviews before contact to set expectations about responsiveness and billing.
- Expect technical service language rather than customer-facing guidance.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing and refund handling.
- Difficulty reaching staff who understand queries; long transfers and unclear guidance.
- Perception of high pricing and limited public-facing support.
Positive Feedback
One reviewer noted an employee named Amber followed up and researched the issue.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star from 1 review; consumers mostly dissatisfied. Rating distribution shows 100% unfavorable. Reviews cite billing practices, poor customer service, and a high price level.
Key Takeaways for Future Customers
- Read UK Power Networks reviews before contact to set expectations about responsiveness and billing.
- Expect technical service language rather than customer-facing guidance.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing and refund handling.
- Difficulty reaching staff who understand queries; long transfers and unclear guidance.
- Perception of high pricing and limited public-facing support.
Positive Feedback
One reviewer noted an employee named Amber followed up and researched the issue.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Totally out of touch and no customer service what so ever.
- - Services are broad and described in technical terms.
- - Difficult to reach operators; Amber called back after researching.
- - A UK Power form was signposted.
Three weeks have passed and still no appointment to complete the installation of the new meter and connection to the batteries. There has been no contact from Octopus regarding my complaint.
Exception being 'Amber' who called me back after having done some research. Next department assistant struggled on the phone to put sentences together or hold a conversation. She did signpost to a UK Power document which I had to fill in but it hardly seemed appropriate to my need, we will see.
The form itself started off with an apology that it was 'under development' but certain design and words made me believe it was lifted from somewhere else. UK Power is not on the button!
- Only one around
- Just not interested in serving the general public
Preferred solution: Deliver product or service ordered
User's recommendation: You can't avoid them but don't expect a customer facing organisation.
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