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UIN Footwear

UIN Footwear

uinfootwear.com
What is your customer experience with UIN Footwear?

UIN Footwear Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • UIN Footwear has 2.0 star rating based on 8 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Comfortable shoes when they fit, Good quality shoes, Love the art and comfort of the canvas shoes.
    Cons: Co is far away if problems arise and very hard to get in touch with, Inconsistent sizing, See above.

  • Recent recommendations regarding this business are as follows: "Do not order shoes from this company. they were cheaply made and much larger than a typical US size. Very wide.", "Don’t buy", "Do not purchase unless you are very sure because it will be a problem when you return.", "Avoid this company", "Okay, but I need these particular shoes to see how well they work. I’m bedridden, for the most part, but was just telling my husband I need a good pair of shoes, so I’ll order from Uin.".

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UIN Footwear - Refund not received.
UIN Footwear - Refund not received. - Image 2
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Finneas Ygi

I ordered a pair of shoes on March 13th and have...

I ordered a pair of shoes on March 13th and have not received them. Their e-mail says they are on the way - no way to contact them that I have not received them but the cost appears on my credit card statement. Help.

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Melissa G Cfi

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return of shoes order number 104935

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Contains 2 confidential files for company representatives
Updated by user Feb 10, 2025

Have not heard a word from them!

Original review Feb 02, 2025

I have been trying to reach you concerning the return of shoes. Order number 104935.

I ordered them on 5 January and have been trying to return them since the day after they arrived. I have emailed multiple times with no response.

You have contacted them, and there has been no response. I feel like this company inappropriately handles their customer service.

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Loss:
$70
Pros:
  • No pros cons are cheaply made shoes and much larger than us size
Cons:
  • See above

Preferred solution: Full refund

User's recommendation: Do not order shoes from this company. they were cheaply made and much larger than a typical US size. Very wide.

Deb D Lgj

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Inconsistency in sizing/returns

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Contains 1 confidential file for company representatives

Received my purchase, the same size 9.5 as my seven other pairs of UIN shoes. However, these flop around on my feet and are at least two sizes bigger.

The sizing is very inconsistent, and to me, that is a quality issue and a reason to return at no charge. They want me to ship them back and pay for shipping. I'm totally upset and will never buy another pair of shoes from this company again.

They'd rather lose a good customer than send a return label. If you can't trust what size to buy and then not be able to return them for free, what's the use?

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Pros:
  • Comfortable shoes when they fit
Cons:
  • Inconsistent sizing

Preferred solution: Postage paid return label, they will give me a full refund but not pay for shipping.

User's recommendation: Don’t buy

Allayna Irq

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have been trying to track my order but I couldn't .I have sent so many emails none has been replied. What is wrong. I need to know what is happening to my order

Contains 1 confidential file for company representatives

The system when tracking my order is telling me that there is no trace of this order. I have bought something before I didn't encounter this problem.

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Dot S Gig

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Verified Reviewer

I have been waiting for weeks for approval of my return and a return label

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SEND ME A RETURN LABEL SO I CAN RETURN MY

SHOES!!!

I have been waiting several weeks for a response

from you.

dot slade

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Haskell, New Jersey

Refund not received.

UIN Footwear - Refund not received.
UIN Footwear - Refund not received. - Image 2
Contains 1 confidential file for company representatives

I have ordered 6 times for over 3 years. I loved them because its different and I love art.

I get lots of compliments when I wear them. My last order somehow did not fit well. I returned it as instructed.

They acknowledged the return and will be credited in 3 days to 17days. It has been over 60 days and emailed customer service 3 times and still not refunded my return

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User's recommendation: Do not purchase unless you are very sure because it will be a problem when you return.

1 comment
Guest

Did you ever receive your refund? I need to send a pair back but worried that will happen then be out the shipping and the shoes!

Tyhanna E

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Verified Reviewer

New expensive walking shoes are too tight

Updated by user Nov 10, 2024

On 10/29/2024 I had to pay shipping to return shoes,$16.25 (despite them being incorrectly sized/ manufacturing issue). My change card has not been refunded as of today 11/10/2024.

Original review Oct 25, 2024

I have been very pleased with my other five pairs of Uin shoes. However, my recent purchase of the Mucha walking shoes, over $200, was the same size I always get.

But this time, my toes hit the end of the shoe, and they are so tight that I could only tolerate them for 10 minutes before they started making the nerves on the top of my right foot tingle. I am hoping I can return this pair size 8 for a size 9.

Thank you for your time. Ty Esham.

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Loss:
$200
Pros:
  • Love the art and comfort of the canvas shoes
Cons:
  • Co is far away if problems arise and very hard to get in touch with

Preferred solution: exchange size

Pamela O Fae

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

UIN customer service doubted that I had five pairs and did not acknowledge when I sent them a photo. They have not told me I can’t return an ill-fitting new pair without paying high postal costs.

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They have not answered my inquiry about where two outstanding orders are. I am thinking of reporting them as fraudulent if they don't send me these orders.

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Loss:
$130
Pros:
  • Good quality shoes
Cons:
  • Unresponsive to inquiries

Preferred solution: Full refund

User's recommendation: Avoid this company

Elsa H Blc

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Verified Reviewer

Haven’t solve my problem.

This is. The address that I sent my remaining balance.

Credit Karma Inc. P.O.Box 520. San Francisco CA 94104-****.

Money Order Number #619525 amount $271.20. Date- 97/01/2024.

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Resolved
Karen S Mjx

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Verified Reviewer

Resolved: See below comment

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Never got shipment # AG59548****CN and cannot find trace of it. I am very disappointed in your company.

Have ordered two other pairs and have received excellent service. I will not continue to recommend you if this issue isnt resolved quickly.

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Loss:
$80

Preferred solution: Deliver product or service ordered

Barbara B Ikv

Great shoes but really poor customer service

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I ordered my shoes two weeks ago and according to the post office and tracking number, they are still awaiting the package to be shipped to them. I have emailed UIN twice to try to get help with no response. Where are my shoes?

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Preferred solution: Deliver product or service ordered

Susan Weaver M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need to return

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I'm trying to get in contact with someone that can help me with a return. I need a smaller size and cannot reach anyone that can help me directly.

please call me 678 552 ****.

There is no return information..no return address.

My 1 month time limit is closing in.

I tried taking pics to post here with no luck. Please help me.

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Olivia Thn

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Verified Reviewer

I ordered sneakers awhile ago and I haven’t received them.

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Im surprised that I cant get an answer from Uin as to where my order is. Ive ordered quite a few shoes for myself and my family and always have had good service.

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User's recommendation: Okay, but I need these particular shoes to see how well they work. I’m bedridden, for the most part, but was just telling my husband I need a good pair of shoes, so I’ll order from Uin.

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