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1.3 Based on 138 reviews
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Drove an hour away to the uhaul location to pick up a trailer. Made the reservation over the phone. Was told the hitch would fit our small SUV. Gave exact specifications of SUV/hitch. Drove all that way only to find out the hitch was not as promised. Tried calling customer service. Was told we'd get a call back. Never did. Emailed customer service. Was told "all hitches we have are the right size", which makes absolutely no sense. Will never use... Read more

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  • From mobile
  • Feb 16
  • by anonymous
  • #1009585

My truck was hit my a uhaul driver. Back driver tell light they ask me for my vin# picture of my hole truck and registration for what i ask no response something is telling me this is going to be a problem

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Repwest and Jamie Schuler are repoff, fraudulent and the government needs to really, really look deep into their activities. I Michael Martins rented the longest truck from u-haul and bought insurance from repwest last year August. The truck had a bad gate andcthe bad gate damaged my laptop and my tv which I reported to the center where I rented the u-hall immediately and the center gave me the number of the insurance company (Repwest) and I... Read more

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I will advice the all wide world NEVER try to use repwest for any coverage important to them and their belongings, their simply there to use the company to dupe people. Government needs to really look deeply into their fraudulent activities. I rented the longest U-Haul truck from them last year August and the truck actually has a bad gate and the bad gate fell on my laptop and tv and I reportde it to them, Jamie Schuler, one of their claims... Read more

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I booked a Big truck and trailer from UHaul two months in advance at the closest location. The night before our move I got a call saying that they had the truck and trailer ready, BUT I had to pick it up an hours drives worth! So I had to drive 30 min north and then drive back 30 mins back to my house. I was pissed. I then asked why that was when I booked it right down the road and there was numerous other locations closer. No reason. I asked... Read more

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Terrible customer service and communication. We placed an order over the phone. They promissed a room that will fit a 1700 sqf home to 2000 free first month rental with a truck rental paid 26'. We got a room that did not have enough space, and we were charged the truck rental fee, the room, and an additional storage room fee. We spoke to the store manager Ed in Sanfir, fl over the phone. He never followed up. We went to the store and he step... Read more

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  • From mobile
  • Jan 12
  • by anonymous
  • #989979

Well me and parents were making a contract they said our contract wasnt there so now we cant get our things so for all of you who go to uhaul dont get a storage space because they'll say your contract never existed

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I recently rented a uhaul truck with a drop off location at 383 Coventry Rd Ottawa, ON. The truck broke down twice on my way to this destination. Worst of all, the manager at Coventry Rd in Ottawa didn't take seriously the truck breakdown and laughed at me. This guy lacks basic customer service skills and was rude to me. Bad service and bad experience. I do not recommend to anyone this drop off location. As for the truck breakdown, uhaul needs... Read more

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I hired "Move It Bellingham" after seeing them on the Uhaul site. The guy (Dqn) who owns it claimed to be licensed and bonded and said they worked for Uhaul. None of the above was true. These guys were undependable, didn't know how to load and I had to rent a Uhaul three times for them to finish because they kept taking off. On top of that some of my things disappeared between my home and the storage unit. I had to contact Uhaul twice to get... Read more

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Your rental locations were fine and the people were great, however the problem is with reservation staff, They told me to go to one location to get the Truck and auto transport, when I got there they did not have the equipment. We then were sent on a wild goose chase that lasted 6 hours (which we did not have). Your reservation people have no clue about what they are doing and really caused a huge problem. Their screw cost us many hours and... Read more

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