UGI Utilities
UGI Utilities Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UGI Utilities has a 1.6 star rating from 1 review, with consumers mostly dissatisfied and 100% would likely recommend to a friend (recent recommendations advise avoiding them).
Key Takeaways for Future Customers
- Check recent UGI Utilities reviews before signing up and document interactions in writing.
- Expect issues with billing clarity and high price level compared to alternatives.
- Be prepared for limited service-plan offerings and third-party referrals.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing inconsistencies and vague charges.
- Poor customer service experiences, including unhelpful or rude representatives.
- Problems with online account access, refunds, and service-related damage claims.
Positive Feedback
Reviewers note value placed on reliability and product diversity, though recent feedback emphasizes service and billing concerns.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UGI Utilities has a 1.6 star rating from 1 review, with consumers mostly dissatisfied and 100% would likely recommend to a friend (recent recommendations advise avoiding them).
Key Takeaways for Future Customers
- Check recent UGI Utilities reviews before signing up and document interactions in writing.
- Expect issues with billing clarity and high price level compared to alternatives.
- Be prepared for limited service-plan offerings and third-party referrals.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing inconsistencies and vague charges.
- Poor customer service experiences, including unhelpful or rude representatives.
- Problems with online account access, refunds, and service-related damage claims.
Positive Feedback
Reviewers note value placed on reliability and product diversity, though recent feedback emphasizes service and billing concerns.
Media from reviews
Lewistown, Pennsylvania
Customer Service is Awful
- The UGI bill was unclear and charges weren't explained.
- The rep was short and rude when I asked questions; I'm stuck with UGI.
I called UGI because I was confused about my bill. The woman that answered was short with me because I wasn't understanding what she was saying.
She said I don't understand what you don't get. It got to the point I said to her I will call back and get someone else, you are too nasty. I still did not get clarity on how they are billing me. I hung up.
If I could get another gas company, I would. Unfortunately, we are stuck with them.
User's recommendation: If you have a choice, don't choose UGI.
Minersville, Pennsylvania
Customer service people are nasty
Never answer inquiries on website. Instead insist customers call them Then they mine for personal financial information Why
Are they working there for identity theft purposes
User's recommendation: Avoid dealing with customer service. If you have to make sure everything is in writing
Milton, Pennsylvania
Rip off
- The monthly bill doubled from 157 to 293 despite using less electricity.
- The reviewer is unhappy and says the company is ripping people off.
For some reason I dont know if they are short on money but my bill doubled in a months time for no reason in fact I used less electricity because I wasnt home but for some reason it went from 157 to 293 wow I dont know what happened but they need to get their heads out of their *** and quit ripping people off
User's recommendation: *** no
Unacceptable road crew hired
- Resident on Green Street, Freemansburg, asks who was hired for the road work.
- Garage flooded; belongings ruined; photos and videos show damage.
I live on green street in Freemansburg and you hired a company to do the road. Well the idiots filled in the freaking gutter and my garage go flooded and everything got freaking ruined.
Who the heck did you hire?? This is unacceptable. I have pictures and video of the river coming in my garage. I have to throw everything away.
Someone is paying for this . It took me 5 hours to clean it out and clean it up yesterday and that was after working all damn day.
Kindly get back to me ASAP. I cant believe they filled in the gutter.
User's recommendation: Don’t hire this company ever again
Allentown, Pennsylvania
Question about service plans
- I was referred to HomeServe for sewer line service information.
- UGI no longer offers water/sewer service plans; fees were high.
I called for information on a sewer line service plan and was reverted to a company called HomeServe. UGI apparently doesnt offer service plans for water/sewer plans any more (friends had told me you did).
The fees were fairly high compared to general insurance riders.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPay my bill
- Access Denied when signing in to pay my bill overseas.
- An international call to your number failed to locate my account, and I need a solution.
I'm overseas, and when I sign on to pay my bill, I get a "Access Denied" message. I will not be back in USA for over a month, and am anxious to keep up to date, as is my custom.
I wasted a lot of money on an international call to your provided number earlier this week, to be connected to a company with whom you have apparently merged. They couldn't find my account.
Please provide me with a solution to this problem. Martin Coffey Service address : 624 Atlantic St, Bethlehem, PA 18015.
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