UFB Direct
UFB Direct Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UFB Direct has 1.1 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: High yeld interest account.
Cons: All the rest is bad from the app to the custumer service, Cusotmer service, Make it nearly impossible to take out ones own money.Recent recommendations regarding this business are as follows: "Consumer Beware, Stay Away From This Bank", "Do not deposit any of your money in this bank, it seems they would rather conceal their problems instead of alerting customers of same.", "Get real custumer service".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
UFB Direct has 1.1 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: High yeld interest account.
Cons: All the rest is bad from the app to the custumer service, Cusotmer service, Make it nearly impossible to take out ones own money.Recent recommendations regarding this business are as follows: "Consumer Beware, Stay Away From This Bank", "Do not deposit any of your money in this bank, it seems they would rather conceal their problems instead of alerting customers of same.", "Get real custumer service".
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Peddakothapally, Telangana
Holding my money hostage
UFB Bank has repeatedly denied my attempts to withdraw funds from my account established in 2022. I faced difficulties during multiple attempts to transfer money to my Wells Fargo (WF) account, where I followed the required steps to add the external account.
Despite receiving confirmation from WF that UFB was connected, my linked account never appeared in the UFB drop-down menu, nor did the validation deposits occur on three different attempts. Additionally, I tried to wire transfer funds but was told I submitted incorrect information, a statement I contest. For sending money, I encountered issues with the security questions; none of the original questions were available, preventing me from proceeding with the transfer. As an online-only bank, UFB requires users to add an external account to facilitate deposits into their UFB account.
This repetitive requirement seems intentionally designed to hinder access to personal funds, corroborated by numerous customer complaints regarding similar issues. According to UFBs website, customers should be able to transfer funds "whenever you want," but my experiences indicate otherwise. The absence of customer supportno human interaction and a malfunctioning chat featurecompounds the frustration.
Moreover, I experienced delays receiving my ATM card, which I ultimately doubted was valid after reading reviews from other customers describing similar situations where their cards did not work. In summary, the resolution I seek is the full withdrawal of my funds and the cancellation of my account based on these ongoing difficulties.
- Zero customer service chat bots only email communications only
- Make it nearly impossible to take out ones own money
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New City, New York
They pay their existing customer 0.50% less than agreed to pay when we signed up.
They refuse to do the right thing, which is to give us the back interest. We recently filed a complaint with ***
We received an email in April stating:
"Thank you for being a UFB Direct preferred customer. We hope youre enjoying your leading rate on your Preferred Savings account!
As one of our valued customers, we wanted to let you know that starting 4/13/2023, UFB Direct will no longer offer Preferred Savings to new customers. This will not affect your account in any way. Sit back, relax, and continue to enjoy 5.02% APY* no action needed on your part!"
We found out months later that they lowered our rate ininitally to 4.75% in August and then subsequently to 4.50%, even though they were paying new customers anywhere from 5.02% to 5.25% during that time period. When we finally noticed the discrepancy, we contacted them around 11/16/2023 .
They did agree to raise our rate to 5.25% as of that day, but wouldn't do anything to correct the past.
They subsequently sent a message saying that the documents that we signed when we opened the account allows them to do what they did and that we should monitor our account. I then complained to www.helpwithmybank.gov and I am awaiting the outcome.
We strongly feel that UFB Direct's policies have been put in place solely to mislead existing customers with the hopes that interest rate reductions won't be noticed by unsuspecting people.
Consumer beware, stay away from this bank!
User's recommendation: Consumer Beware, Stay Away From This Bank
New customer
I could not understand the customer service provider due to the thick accent. The difficulty of transferring funds in the amount of time it takes could result in a fee to me the customer which is not acceptable.
Preferred solution: Clarification
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Peoria, Arizona
Deposit all money immediately. You have is inactive and suspended
Please send any amount to me. Note my address has changed as below.
Bobbie Obrien
2632 N. 62nd Street
Mesa, AZ 85215
Below former address
Bobbie Obrien
14525 State Hwy 16 North
Medina, TX 78055
Bank Transfer failiure
Your bank is a joke!!! You knew that you were having problems with scheduled transfers failing that had been modified by revising the amount or date of the requested transfer but you did nothing to alert the customers of this potential problem.
As a result, I had two transfer failures that ended up costing me almost a hundred dollars in insufficient fund fees from the bank that I had directed the transfer to be made...one of the failures was for my estimated tax payment to the IRS which they did not appreciate. I have since transferred all my proceeds from your bank and I will never use you again.
- Cusotmer service
Preferred solution: Apology
User's recommendation: Do not deposit any of your money in this bank, it seems they would rather conceal their problems instead of alerting customers of same.
Want to close account
It's impossible to close an account or ti communicate with someone. Worst custumer service ever! Transfers takes a life!
- High yeld interest account
- All the rest is bad from the app to the custumer service
Preferred solution: I want to close the account for god sake!!!
User's recommendation: Get real custumer service
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