Thad A Cmt

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Purchased equipment that was GARONTEED tested and working

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I purchased a utility locating tool from UCG it was GUARANTEED to be tested and working. I had to call several times after I had paid for the equipment to get them to ship it to me and when it arrived the unit was not working, It wouldn't even turn on so not sure how they even tested it. After several phone call they have now ghosted me and won't even call back. I guess I'm out 5500.00 dollars. My only option now is to send the unit to Ridged and see if they can repair it.
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Loss:
$5500
Cons:
  • No customer service
  • Empty promises
  • Shady company do not trust them

Preferred solution: Full refund

User's recommendation: Do not buy anything from UCG

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