Ucare
Ucare Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ucare has a 1.3 star rating from 1 review with 100% unfavorable distribution; consumers are mostly dissatisfied and recent recommendations suggest other companies may handle claims and customer service better. Billing practices are a repeated concern and price level is described as medium. This summary reflects common Ucare reviews and reported claim denials.
Positive Feedback
A long-term member noted a cheaper replacement plan option and consistent auto-pay membership billing prior to disputes.
Negative Feedback / Risk Areas
- Repeated claim denials leading to large provider bills and risk of collections, cited in Ucare customer complaints.
- Billing errors from auto-pay deductions and disputes over coverage periods.
- Slow reprocessing times and unsatisfactory customer service when seeking refunds or resolution.
Key Takeaways for Future Customers
- Verify coverage changes in writing and watch for billing discrepancies when switching plans.
- Document calls and expect long claims reprocessing; escalate promptly if faced with large provider bills.
- Consider alternative providers if responsive claims handling and customer service are priorities.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ucare has a 1.3 star rating from 1 review with 100% unfavorable distribution; consumers are mostly dissatisfied and recent recommendations suggest other companies may handle claims and customer service better. Billing practices are a repeated concern and price level is described as medium. This summary reflects common Ucare reviews and reported claim denials.
Positive Feedback
A long-term member noted a cheaper replacement plan option and consistent auto-pay membership billing prior to disputes.
Negative Feedback / Risk Areas
- Repeated claim denials leading to large provider bills and risk of collections, cited in Ucare customer complaints.
- Billing errors from auto-pay deductions and disputes over coverage periods.
- Slow reprocessing times and unsatisfactory customer service when seeking refunds or resolution.
Key Takeaways for Future Customers
- Verify coverage changes in writing and watch for billing discrepancies when switching plans.
- Document calls and expect long claims reprocessing; escalate promptly if faced with large provider bills.
- Consider alternative providers if responsive claims handling and customer service are priorities.
Turn one complaint into a collective action
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Verified Reviewer |
Minneapolis, Minnesota
Failure to provide coverage multiple denials of covered claims
- - Longtime UCare member with auto-pay.
- - Moved to northern MN, Classic denied, Complete began 6/1/2023, June premium charged to old plan, overpay $73.
Member of Ucare for many years. All premiums are auto-pay through my checking account.
Hospitalized on March 28, and repeated hospitalizations and TCU care until 5/18. UCare has sent multiple denials of coverage for various reasons. Out of Network, Coverage not in force, now, they have sent a denial for lapse in coverage, even though premiums have been deducted automatically every month, with no returned premium. I moved to northern Minnesota from Minneapolis to be closer to family and help due to my recent extended illness and the necessity for rehab.
I informed UCare of my new address in late May and was told that my Classic plan would not cover me in Northern Minnesota. I applied for a new plan, the Complete, which was cheaper by $73 per month, but had similar coverage and co-pays. The new plan was effective 6/1/2023. Both plans have the same policy number.
UCare deducted the June Premium but used the old plan premium amount, resulting in my overpaying $73.00. Okay, they can't refund that money but hopefully will remember to apply the overage to my July premium. Not holding my breath. My main problem is that because of the change in plans, UCare has denied numerous (35 pages) claims that were covered under Classic, for various and erroneous excuses, (Out of Network, Coverage not in force --prior to 6-1) and now they have informed one of the providers that my coverage lapsed from 4/30 to 6/1.
That means that the provider is billing me over $9000 as private pay, and I have 30 days to pay or it will be turned over to collections. ,,, I have spent hours on the phone with Ucare and providers trying to clarify and rectify these problems, UCaew has informed me that they will send the claims back for reprocessing (research), however, this process is now taking up to 90 days. BTW that 90 days is up from the 10-14 days they told me on May 28th, and that one claim is still not reprocessed.
Reason for problem..."Well, you did move". or System Glitch.
- Really poor claims handling
- Really bad customer service
Preferred solution: all claims paid before my credit is affected. "System Glitch" fixed. Apology.
User's recommendation: There probably are companies out there that can provide better customer service and claims handling.
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I agree. They are rude incompetent and left me without medication although I had a grant a pre authorization prescription.
Talked to two supervisors antonette and Tenisha.
They have no manners and should be banned from cs. Speaking to their supervisors was denied