U Stor It Reviews

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storage payment account people unit care access account number multiple occasions access code
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New Reviewer

Need new access code

They changed my access code on last day to be able to get stuff out. I'm not paying for another full month. I WILL be getting a hold of lawyer.

User's recommendation: Don't do it.

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ID
#3070228 Review #3070228 is a subjective opinion of poster.
Location
Macomb, Illinois
Preferred solution
Changed my access code on last day so I can't get my belongings

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Verified Reviewer
New Reviewer

Rate rise

Another rate rise...,,unaffordable. Prices are raised at least once a year by about 20% or more. Never ending ...:

User's recommendation: Check terms and conditions for frequent rate rises.

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ID
#2560601 Review #2560601 is a subjective opinion of poster.
Pros
  • Clean
  • Can usually get a storage
Cons
  • Expensive
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Was Charged when I had already moved my stuff out 2 weeks prior to a new month of charges

I rented a storage for about 6 months.Never had an issue untill I moved my stuff out.I contacted the manager and let her know.I was then charged for another month.I contacted the manager and the person acted like they had forgotton,forgotten, said it was an invoice,not a CHARGE . WRONG!!! I was charged and again when I questioned her,she said I would get reembursed,reimbursed, due to the holidays it might be a few days late.A month later still nothing. I can't even get ahold of her or anyone now.Complaints???Called it.Voicemail!!! I have used them before and never had an issue. I Will NEVER use them again!!!! Poor service!!! They want your money but don't care when they make a mistake.Maybe its just the location manager?? IDK...But this needs to be fixed!

User's recommendation: No!!!!

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ID
#2342815 Review #2342815 is a subjective opinion of poster.
Pros
  • Can usually get a storage
Cons
  • Hard to get ahold of anyone
Loss
$115
Preferred solution
Full refund
New Reviewer

Very unsatisfied customer

U Stor It - Very unsatisfied customer
I have been renting a unit from u store it here in Chicago for approx, 8 months now on 87th Ashland ! The door on my unit has been stuck an on multiple occasions my daughters an I wasn’t able to gain access! We have spoke to the people on multiple occasions in which I have video of an was told it would be taken care of !4 months ago they even had me bring the key all the way to the office in which they claim they needed access to the unit for repairs! I went back to retrieve the keys two days later to go check on my storage room to find out it was still stuck ! My brother Went to his car grabbed a tool an had to get me in ! Once in I noticed a lot of mouse drooping all over my totes all in the inside of the doors of the fridge that was taken off an cleaned before I put them in there have pics of that also with the mouse *** ! each time I go in an speak with the office they assure me it would be taken care of ! I am so outdone with this company any would not recommend to anyone I pay 120$ monthly for my unit to get treated like *** !
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ID
#1383193 Review #1383193 is a subjective opinion of poster.
Location
Louisville, Kentucky
Product
U Stor It Storage Unit
Reason of review
Bad quality
New Reviewer

Needing account number and make payment

Made payment today! Tried to get account number from the storage company in Lisle but you're helpful! But everything was taken care of today!
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ID
#1095181 Review #1095181 is a subjective opinion of poster.

Untrustworthy

I gave proper notice over two weeks that I would vacate my unit. I received the two attached notices that my account is 0 days past due which was today 5/8/17. I had to pay outstanding balance 3 weeks ago because my payment did not go through when I was out of state and before I could get into my unit that amount had to be paid as they cut my lock off and would not let me take possession until the balance was paid. Today they are saying I owe monies on this. I do not trust these people. I took pictures of the condition at move out and am posting them because I don't trust they will say it was in good condition and did not give me a receipt for my move out. I am posting this for verification.
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ID
#1044528 Review #1044528 is a subjective opinion of poster.
Reason of review
Problems with payment

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