Scarlet T

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No Product Delivered

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I ordered a customized book from U Star Novels and the money was removed from my account the day after. I expected delivery within 7-10 business days but gave them time since we're in the middle of a pandemic and things take time. It's been a month since I submitted my order and there is no updated tracking details on the website (doesn't even list that it's in production). I'm unable to get a response by email or telephone. I want the book or my money refunded. Poor customer service but obviously a lucrative way to scam people out of their money at $50 a pop!
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Loss:
$56
Pros:
  • Unique gift
Cons:
  • No delivery of product
  • No customer service
  • Takes your money

Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy from this company!

1 comment
Guest

I have just been scammed! Wish I had seen your review earlier.

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