Len Wfo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad, very bad

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Stay away. Horrible service. I had hundreds of packages insured by this company and as as soon as I filed one claim it was denied on some stupid grounds. Basically your chances to get paid are close to zero.
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Loss:
$300

Preferred solution: Full refund

User's recommendation: Don't use

1 comment
Guest

I completely agree!!

Gilbert Y Lie

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst Customer Service

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They have overcharged me. I called twice in 3 weeks. Both times 'They were in a meeting." I got promises both times someone would call me back. When I called the 2nd time, the receptionist remembered me and said she emailed 5 people the 1st time. It's been a week after the 2nd phone call and I'm still waiting for someone, anyone to get back to me. HORRIBLE. HOR
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Loss:
$37

Preferred solution: Price reduction

Nakeia Ehi
map-marker Agoura Hills, California

U-PIC Insurance Is scandalous and irreputable company.

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During my years of doing business , I have encountered a few instances of missing /late packages, How ever i have never been duped out of insurance claims if they came into play. I find this company U-PIC Insurance Services to be scandalous and intentional in the finding ways to deny what is there legal obligation. They are a black eye on the industries and should be no longer allowed to perform in the insurance business. There licence should be terminated as they are aforementioned scandalous and irreputable company. According to Department Record. Enclosed is the more information about this company. Name U-PIC Insurance Service , INC. Licence 2E61972 Licence type . Insurance Adjuster . Expr 05/31/2018 Bond Information Bond Amount $2000 Bone # AJ-72BSBHM4442 SURETY CO.19682 hartford fire insurance company Bond amount $50,000 Bond # SL-72bsbm4432 surety co. 196282 hartford fire insurance company Company Appointment THis license is authorized to transact on behalf of the following insurers navigators insurance company navigators insurance company
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Loss:
$8700
Cons:
  • Still in business
Reason of review:
Warranty issue

Preferred solution: Full refund

1 comment
Guest

U-pic goes out of their way to not grant claims by asking sellers to violate Amazon's policies in order to get a claim granted.

Anonymous

Horrible Company

Our charity ships through Endicia. But our insurance was cancelled (the only insurance available through Endicia) because, according to U-Pic, they paid out something like $2200 and only received about $1600 in payments from us. So, if you pay $1000 for car insurance and your car is totalled, they cancel you? The Post Office just lost a $1000 set of books we mailed. With no insurance, we are out $1000. For more than a year now, we have had to ship without insurance. The Post Office also lost a $500 set of books. Why would anyone need insurance, if they pay more to the insurance company than the claim. U-Pic's explanation was that they need to make a profit off of every customer. We will need to switch to Stamps.com, which owns Endicia, but uses a different insurer.
View full review
Loss:
$1500
Cons:
  • Company practices
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

U-PIC – HORRIBLE COMPANY

UPDATE: Customer was cancelled from our program back in 2014. After this review was posted he decided to reach out to us to see what his options were.

There are a number of alternate insurance providers that this customer can use to cover his packages. We are under the impression that, after the phone call, the customer now knows that he can obtain the coverage he needs. In regards to his above post, this customer did not have the equivalent of ‘you total your car, they cancel you.’ He had the equivalent of multiple, repeated accidents that put his account at a claim rate that far exceeds the average claim rate for a company. Additionally, all of this customers claims that he submitted documents for were paid.

U-PIC has offered coverage for hundreds of thousands of shippers over our 27 year history. Unfortunately, a website named ‘pissedconsumer.com’ will probably not feature many positive reviews or positive experiences that the overwhelming majority of our customers experience.

Irasema Yff
map-marker Memphis, Tennessee

U-PIC doesn't cover lost Amazon packages showing delivered by USPS tracking

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Amazon holds the Seller responsible for shipments until they are received by the Buyer. It's not unusual for a customer to say they didn't get their package, although tracking shows delivered. While in many of these cases, the customer will finally learn that the package was mis-delivered to a wrong address. We decided to try the U-PIC Insurance Services for our many first class packages valued at less than $40. We've spent several hundred dollars total over the past few months insuring each and every package shipped on a daily basis. A customer recently contacted us regarding a package he hasn't received, although tracking shows "delivered". U-PIC says they will be liable for "lost property", yet DECLINED our first and only claim since we started using the insurance months ago. We won't be wasting any more money on this insurance.
View full review
Loss:
$39
Cons:
  • Spending money on worthless insurance
Reason of review:
False representation regarding insurance coverage

Preferred solution: Full refund

1 comment
Guest

At U-PIC Insurance, we will be the first to tell you that tracking is not always accurate (give it a try: Call our claims department and say you have a buyer claiming to not receive their package but the tracking shows delivered). There may be a misunderstanding as to what resulted in the denial of your claim.

Please call us at 800-955-**** and ask for the Claims Manager. We would be happy to look into what happened with your claim to make sure that it was resolved properly.

Anonymous
map-marker Newtonville, Massachusetts

U-pic canceled my insurance- they are terrible

Over the past 4 years, I only filed legitimate claims of packages that the US Postal Service (USPS) either didn't deliver or that arrived damaged, as verified by the addressees. I run a small business and rely on USPS. U-pic is unethical to cancel insurance that is being legitimately used. What a scam! Avoid them if you can. They should be reported to the Attorney General. What's the point of paying extra for insurance if they act this way? Keep in mind I have send thousands of packages with no problems, and then when a few were a problem, they cancel my insurance!
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Reason of review:
Poor customer service
Anonymous
map-marker Apo, Armed Forces Europe, Middle East, & Canada

U-PIC cancelled my policy

I have been buying insurance through U-PIC for almost 5 years and in past year filed two claims — both of which were due to damage done while the package was in customs. So, they cancelled my policy. Just like most insurance companies–file a claim and they cancel you right away. Bless their heart, Tami Roman is a doll when trying to get you to sign with the company but rest assured that the minute you file 2 claims her attitude as well as the claims department changes. The response I got, “you should be happy that we covered your claims”………. What does one say to that? Then not only do they cancel you insurance THEY no longer allow you to process your postage/insurance through Endica.com. Oh well….. That’s the insurance world for you.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Insurance Expert Talks

Insurance Claims Tips: What Red Flags to Watch Out

Apr 23, 2021

How to file an insurance claim? Why do you need a public adjuster? Vince Perri, CEO of Commercial Claims Advocate, shares his best tips about insurance claims. Find out how to deal with complex residential insurance claims and commercial losses.

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Vince Perri
Vince Perri

Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.

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