U Pic
U Pic Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
U Pic has a 1.2 star rating from 4 reviews, with consumers mostly dissatisfied and recent recommendations saying "Don't use". Most reviewers request a refund and cite denied claims and cancellations.
Key Takeaways for Future Customers
- Read U Pic reviews carefully before buying insurance; many report denied claims and policy cancellation.
- Expect issues with billing and slow customer service responses.
Negative Feedback / Risk Areas
- Repeated U Pic customer complaints about denied claims and canceled policies.
- Poor customer service responsiveness and overcharging in billing practices.
Positive Feedback
A minority mention initial sales interactions were helpful, but overall satisfaction is low and refunds are commonly requested.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
U Pic has a 1.2 star rating from 4 reviews, with consumers mostly dissatisfied and recent recommendations saying "Don't use". Most reviewers request a refund and cite denied claims and cancellations.
Key Takeaways for Future Customers
- Read U Pic reviews carefully before buying insurance; many report denied claims and policy cancellation.
- Expect issues with billing and slow customer service responses.
Negative Feedback / Risk Areas
- Repeated U Pic customer complaints about denied claims and canceled policies.
- Poor customer service responsiveness and overcharging in billing practices.
Positive Feedback
A minority mention initial sales interactions were helpful, but overall satisfaction is low and refunds are commonly requested.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad, very bad
- - Horrible service.
- - After insuring hundreds of packages, a claim was denied on vague grounds.
- - Chances of getting paid are close to zero.
Stay away. Horrible service.
I had hundreds of packages insured by this company and as as soon as I filed one claim it was denied on some stupid grounds. Basically your chances to get paid are close to zero.
Preferred solution: Full refund
User's recommendation: Don't use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst Customer Service
- - Overcharged me.
- - Called twice in 3 weeks; promised a callback each time.
- - Receptionist said she emailed five people the first time; I’m waiting.
They have overcharged me. I called twice in 3 weeks.
Both times 'They were in a meeting." I got promises both times someone would call me back.
When I called the 2nd time, the receptionist remembered me and said she emailed 5 people the 1st time. It's been a week after the 2nd phone call and I'm still waiting for someone, anyone to get back to me.
HORRIBLE.
HOR
Preferred solution: Price reduction
Agoura Hills, California
U-PIC Insurance Is scandalous and irreputable company.
- - The reviewer saw missing or late packages.
- - Claims were not denied when applicable.
- - U-PIC Insurance Services is described as scandalous.
During my years of doing business , I have encountered a few instances of missing /late packages, How ever i have never been duped out of insurance claims if they came into play. I find this company U-PIC Insurance Services to be scandalous and intentional in the finding ways to deny what is there legal obligation.
They are a black eye on the industries and should be no longer allowed to perform in the insurance business. There licence should be terminated as they are aforementioned scandalous and irreputable company. According to Department Record. Enclosed is the more information about this company.
Name U-PIC Insurance Service , INC. Licence 2E61972 Licence type . Insurance Adjuster .
Expr 05/31/2018 Bond Information Bond Amount $2000 Bone # AJ-72BSBHM4442 SURETY CO.19682 hartford fire insurance company Bond amount $50,000 Bond # SL-72bsbm4432 surety co. 196282 hartford fire insurance company Company Appointment THis license is authorized to transact on behalf of the following insurers navigators insurance company navigators insurance company
- Still in business
Preferred solution: Full refund
U-pic goes out of their way to not grant claims by asking sellers to violate Amazon's policies in order to get a claim granted.
Horrible Company
- - -Charity ships via Endicia.
- - -U-Pic canceled insurance.
- - -The Post Office lost a $1,000 set and a $500 set; we shipped for over a year without insurance.
Our charity ships through Endicia. But our insurance was cancelled (the only insurance available through Endicia) because, according to U-Pic, they paid out something like $2200 and only received about $1600 in payments from us.
So, if you pay $1000 for car insurance and your car is totalled, they cancel you? The Post Office just lost a $1000 set of books we mailed. With no insurance, we are out $1000. For more than a year now, we have had to ship without insurance.
The Post Office also lost a $500 set of books. Why would anyone need insurance, if they pay more to the insurance company than the claim.
U-Pic's explanation was that they need to make a profit off of every customer. We will need to switch to Stamps.com, which owns Endicia, but uses a different insurer.
- Company practices
Preferred solution: Let the company propose a solution
U-PIC – HORRIBLE COMPANY
UPDATE: Customer was cancelled from our program back in 2014. After this review was posted he decided to reach out to us to see what his options were.
There are a number of alternate insurance providers that this customer can use to cover his packages. We are under the impression that, after the phone call, the customer now knows that he can obtain the coverage he needs. In regards to his above post, this customer did not have the equivalent of ‘you total your car, they cancel you.’ He had the equivalent of multiple, repeated accidents that put his account at a claim rate that far exceeds the average claim rate for a company. Additionally, all of this customers claims that he submitted documents for were paid.
U-PIC has offered coverage for hundreds of thousands of shippers over our 27 year history. Unfortunately, a website named ‘pissedconsumer.com’ will probably not feature many positive reviews or positive experiences that the overwhelming majority of our customers experience.
Memphis, Tennessee
U-PIC doesn't cover lost Amazon packages showing delivered by USPS tracking
- - Amazon holds sellers responsible until delivery, even if tracking shows delivery.
- - U-PIC declined the claim; we won't spend more on insurance.
Amazon holds the Seller responsible for shipments until they are received by the Buyer. It's not unusual for a customer to say they didn't get their package, although tracking shows delivered.
While in many of these cases, the customer will finally learn that the package was mis-delivered to a wrong address.
We decided to try the U-PIC Insurance Services for our many first class packages valued at less than $40. We've spent several hundred dollars total over the past few months insuring each and every package shipped on a daily basis. A customer recently contacted us regarding a package he hasn't received, although tracking shows "delivered".
U-PIC says they will be liable for "lost property", yet DECLINED our first and only claim since we started using the insurance months ago. We won't be wasting any more money on this insurance.
- Spending money on worthless insurance
Preferred solution: Full refund
At U-PIC Insurance, we will be the first to tell you that tracking is not always accurate (give it a try: Call our claims department and say you have a buyer claiming to not receive their package but the tracking shows delivered). There may be a misunderstanding as to what resulted in the denial of your claim.
Please call us at 800-955-**** and ask for the Claims Manager. We would be happy to look into what happened with your claim to make sure that it was resolved properly.
Newtonville, Massachusetts
U-pic canceled my insurance- they are terrible
- - Over 4 years I filed legitimate USPS claims for undelivered or damaged packages.
- - I rely on USPS for my business; U-pic cancels legitimate insurance.
Over the past 4 years, I only filed legitimate claims of packages that the US Postal Service (USPS) either didn't deliver or that arrived damaged, as verified by the addressees. I run a small business and rely on USPS.
U-pic is unethical to cancel insurance that is being legitimately used. What a scam! Avoid them if you can. They should be reported to the Attorney General.
What's the point of paying extra for insurance if they act this way? Keep in mind I have send thousands of packages with no problems, and then when a few were a problem, they cancel my insurance!
Apo, Armed Forces Europe, Middle East, & Canada
U-PIC cancelled my policy
- - Used U-PIC for almost 5 years and two claims for customs damage.
- - Policy canceled after two claims, and Endica.com processing is no longer available.
I have been buying insurance through U-PIC for almost 5 years and in past year filed two claims — both of which were due to damage done while the package was in customs. So, they cancelled my policy.
Just like most insurance companies–file a claim and they cancel you right away. Bless their heart, Tami Roman is a doll when trying to get you to sign with the company but rest assured that the minute you file 2 claims her attitude as well as the claims department changes. The response I got, “you should be happy that we covered your claims”………. What does one say to that?
Then not only do they cancel you insurance THEY no longer allow you to process your postage/insurance through Endica.com.
Oh well….. That’s the insurance world for you.
Preferred solution: Let the company propose a solution
Insurance Expert Talks
Insurance Claims Tips: What Red Flags to Watch Out
How to file an insurance claim? Why do you need a public adjuster? Vince Perri, CEO of Commercial Claims Advocate, shares his best tips about insurance claims. Find out how to deal with complex residential insurance claims and commercial losses.
Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.
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I completely agree!!