Tzell Travel
Tzell Travel Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tzell Travel has a 1.7 star rating from 1 review and consumers are mostly dissatisfied; recent recommendation reads "Do Not Use This Liar". Reviews cite high price and problems with exchange, refunds and cancellation policy.
Positive Feedback
Some clients acknowledged hotel choices met expectations, but praise is limited and outweighed by service concerns in Tzell Travel reviews.
Negative Feedback / Risk Areas
- Claims of dishonesty and blocked communication after partial repayment.
- Poor customer service and unresolved refunds or cancellations.
- Under-delivery on itinerary planning despite high prices; subcontracting issues noted.
Key Takeaways for Future Customers
- Check independent Tzell Travel customer complaints and reviews before booking.
- Confirm refund and cancellation terms in writing and monitor communications closely.
- Consider alternatives if seeking reliable luxury planning or membership-style service guarantees.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tzell Travel has a 1.7 star rating from 1 review and consumers are mostly dissatisfied; recent recommendation reads "Do Not Use This Liar". Reviews cite high price and problems with exchange, refunds and cancellation policy.
Positive Feedback
Some clients acknowledged hotel choices met expectations, but praise is limited and outweighed by service concerns in Tzell Travel reviews.
Negative Feedback / Risk Areas
- Claims of dishonesty and blocked communication after partial repayment.
- Poor customer service and unresolved refunds or cancellations.
- Under-delivery on itinerary planning despite high prices; subcontracting issues noted.
Key Takeaways for Future Customers
- Check independent Tzell Travel customer complaints and reviews before booking.
- Confirm refund and cancellation terms in writing and monitor communications closely.
- Consider alternatives if seeking reliable luxury planning or membership-style service guarantees.
Turn one complaint into a collective action
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Completely Dishonest Travel Agent
- - The agent was repaying for a cruise and did not research promised handicapped suites.
- - She paid a repayment and then blocked me.
- - All Documents available.
Company fixed the issue and I have been provided with full refund.
I’m working with Seniors vs Crime a special project of the Attorney Generals Dept.
AGENT NAME EDITED : SIV WALDIN
This agent was in the process of repayment for a cruise she didnt bother researching for the proper handicapped suites she promised.
She paid her first repayment and then blocked me. She is not to be trusted
All Documents available
- Will agree to anything and lie
- Lazy
Preferred solution: Full refund
User's recommendation: Do Not Use This Liar
Chicago, Illinois
Tzell Travel under-delivers & passes the blame but keeps the buck!
- - Tzell Travel was deeply disappointing; Artisans of Leisure handled planning.
- - It cost tens of thousands; the overall experience was mediocre.
We have traveled all over the world with all sorts of travel agencies - from the big luxury international providers to boutique locals - our experience with Tzell travel has been the only one deeply disappointing. It was for a three week tour of China - so there was lots of amazing things to work with - and we hampered them in no way with budget limits and it costs tens of thousands of dollars...and it was just a mediocre experience because of the half-hearted planning and poor guide selections.
To be clear, Tzell subcontracted out with Artisans of Leisure...but we still hold Tzell primarily responsible for the experience which, for the cost, was only two star and not luxury other than the hotels we picked and paid for separately.
We would never work with Tzell Travel again and would never recommend them to anyone we knew.
I will add that Tzell is a company made up of many agents. Though I am sorry to see such a review "attached" to the name, this review does not apply to all the agents that work under the Tzell umbrella.
I would add that you would not have the same experience working with another agent. I certainly have never had any kind of review as this and my client references would only give the highest praise and I would recommend anyone purchasing travel get references of the agent and check them. You'd do that for a plumber or home decorator, why not your travel agent.
The review given applies to a single person and not an entire company. Tzell has an outstanding reputation.
Travel Agencies Expert Talks
Travel Tips: Airbnb VS Traditional Renting
Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? Mary Branum, a vacation rentals expert, shares her tips on how to look for places to stay, what are the best vacation rentals websites, how to avoid scams during bookings, and what to do if you face some issues.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
AGENT NAME MISSPELLED: CORRECTED NAME SIV WADLIN