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Tzell Travel

Tzell Travel

tzell.com
What is your customer experience with Tzell Travel?

Tzell Travel Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Tzell Travel has 1.7 star rating based on 1 customer review. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "Do Not Use This Liar".

  • Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.

Resolved
Lauren S Wtx

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Verified Reviewer

Resolved: Completely Dishonest Travel Agent

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives
Updated by user Jan 20, 2025

Company fixed the issue and I have been provided with full refund.

Updated by user Jan 12, 2025

I’m working with Seniors vs Crime a special project of the Attorney Generals Dept.

Updated by user Jan 05, 2025

AGENT NAME EDITED : SIV WALDIN

Original review Jan 05, 2025

This agent was in the process of repayment for a cruise she didnt bother researching for the proper handicapped suites she promised.

She paid her first repayment and then blocked me. She is not to be trusted

All Documents available

View full review
Loss:
$5000
Cons:
  • Lazy
  • Will agree to anything and lie

Preferred solution: Full refund

User's recommendation: Do Not Use This Liar

1 comment
Lauren S Wtx

AGENT NAME MISSPELLED: CORRECTED NAME SIV WADLIN

Anonymous
map-marker New York, New York

Tzell Travel under-delivers & passes the blame but keeps the buck!

We have traveled all over the world with all sorts of travel agencies - from the big luxury international providers to boutique locals - our experience with Tzell travel has been the only one deeply disappointing. It was for a three week tour of China - so there was lots of amazing things to work with - and we hampered them in no way with budget limits and it costs tens of thousands of dollars...and it was just a mediocre experience because of the half-hearted planning and poor guide selections.

To be clear, Tzell subcontracted out with Artisans of Leisure...but we still hold Tzell primarily responsible for the experience which, for the cost, was only two star and not luxury other than the hotels we picked and paid for separately.

We would never work with Tzell Travel again and would never recommend them to anyone we knew.

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1 comment
Guest

I will add that Tzell is a company made up of many agents. Though I am sorry to see such a review "attached" to the name, this review does not apply to all the agents that work under the Tzell umbrella.

I would add that you would not have the same experience working with another agent. I certainly have never had any kind of review as this and my client references would only give the highest praise and I would recommend anyone purchasing travel get references of the agent and check them. You'd do that for a plumber or home decorator, why not your travel agent.

The review given applies to a single person and not an entire company. Tzell has an outstanding reputation.

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