juniefightsback R
map-marker Vienna, Virginia

Switched Countertop Installation

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It started out well with this company. They installed my selected countertop for my home bar and agreed to install a countertop for my bathroom as well for a great price. I guess it was too good to be true. Company promised to install a stone leather surface countertop from an agreed upon selection. Company switch the countertop upon installation. When notified, the company either ignored phone calls, text messages or emails. When asked for a refund, the company promised to remove what looks like a colored cemented countertop and refund my money but failed on that promise as well. I thought I was dealing with a company who had integrity. I guess I was wrong.
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Loss:
$300
Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

3 comments
Guest

Any resolution?

Guest

I'm glad I saw this before contacting this business!

Guest
reply icon Replying to comment of Guest-1181589

Wow. This company had good prices. I Guess I Know why: fake countertops!

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