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This Company TXU is a nightmare. They are robbing people and PUC (Public Utility Commission) allows this; it's awful. Every month we get bills for $800, $900, we received a one month bill for $1,252. When my husband called they had the nerve to try in justify the bill....
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Anonymous

TXU Energy Dear Valued Customer,We regret to hear that this has been your experience. We'd like to take a closer look at your account to see how we can help but will need more informatio...

This should be shouted out stay away from TXU. Im a looong customer and decided to check rates. I found I was paying 12.5 average for khr. So i get this flyer and give them a chance to compete which they cant match...thats ok! So I sign up with the other company and...
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Anonymous

Anonymous We apologize your experience has been less than satisfactory. We appreciate the opportunity to further investigate your account details. Please email your account and contact ...

I just received my final bill at TXU in the amount of $347.83. I have been having TXU for a year now and have paid my bill each month on time. My bill averages about 159 each month, sometimes less sometimes more, no more than $180. I called the representative today who...
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Anonymous

TXU Energy Average Monthly Billing is a budgeting tool that smooths out the seasonal highs and lows on your monthly electricity bill, to help budget better.When you leave the program, th...

TXU Electric Billing Department Review

#667363
5.0
I have call asking for my bill to be sent 2 correct address i haven't receive my bill yet it's been 3DAYS I NEED MY bill payment was due on July 15/2015 my phone number is 2146841930
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Billing Review

#567469
1.0
Txu is the worst company to do business with. They do not work with you they charge all the ridiculous prices and no assistance. I will never do business with them again.
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I will never do business with TXU any longer. I called in October 25th to disconnect services at the present location on Nov 2nd and start service at the other location October 26th so I could move all my belongings there. They said they would apply my deposit which...
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Anonymous

TXU Energy We’re sorry to hear you experienced trouble transferring your service from one address to another and we'd like to take a closer look at your account to see how we can help. P...

I just recently sign up with TXU and I'm having a great experience with TXU. I just know that we are going to have a long long association with TXU. Over several years I have tried and tried several different energy suppliers and thought that Stream Energy was giving...
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Anonymous

Anonymous Yeah John, I'm sure TXU is lucky to have an employee like you that is willing to go around the internet writing lovely reviews about a manipulative, lying, misleading, company...

Anonymous

Anonymous Hi, John! Thanks for sharing your positive experience. We love to hear from customers. If there is ever anything we can assist you with, just email us at TXUECares@txu.com or ...

TXU setup my account incorrectly when I signed up for service. For some yet unexplained reason, my home was classified as a business, and I was charged approximately 50% above the contracted amount. I complained to TXU, only to have them ask me to take this up directly...
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3.0
I liked
  • Some agents were kind and courteous
I didn't like
  • Problem recovery procedures
  • Billing issues
#696085
Reply to reviews
I signed up for service may 14, i had a previous account with them in 2010. I was asked to pay the half of the previous amount and half of the deposit so i did! and on June 5th i called txu because I had not received any notification about how much my bill was or a due...
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I have been a loyal customer for 5 years no complaints! Recently moved to new resident and after a few months there my utility bill sky rockets! My daily routine is still the same(never home) yet bill is high. Call customer service for them to tell me " oh the hot...
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Anonymous

TXU Energy Shronica – We appreciate your loyalty and regret to hear you did not get the resolution you were hoping for. Moving from one place to another can impact your electricity usage...

Anonymous

nothappy That's what I'm going through right now! My average billing on previous address is outrageous! Talked to several "supervisors" and no one knows what they are doing or how to ...

TXU cut every branch of a 50 foot trees left one branch. I called TXU and it's on the TXU Easment that cuts right through my property they blamed it on Oncore. so I'll call encore and told them you chopped up the whole entire 40 foot tree and left all the branches in...
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Signed up with the $250.00 bonus where you supposedly receive $125 after you sign up and another $125 after you have been there for a year. TXU keeps moving the goal posts. Each time I speak with customer service, they play a game by saying there is one more step that...
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