New Reviewer

Extremely Dissatisfied Customer

I initially contacted Two Maids & A Mop in Tampa on 1/25/16, regarding a deep cleaning service. I explained that, due to an upcoming family member's surgery, I would contact them closer to the surgery date. On 3/8/16, I scheduled Two Maids to perform their "Top to Bottom Deep Cleaning Package" in my home for 3/9/16. Feel free to visit their website for the details of this package. Unfortunately, I was unable to remain at my home during the time Two Maids was to perform their service. Upon arriving home several hours later, I made the following list of services not done at all, or certainly not to any satisfactory condition: Piano keys untouchedBack three windows and sill in living room completely untouchedWindows/blinds in spare bedroom untouchedHall tree untouchedBack of TV stand in living room untouched as well as that portion of the glass table top was not cleanedDecorative tray on buffet table untouchedBottoms of blinds in den untouched - especially behind TVPicture frames throughout home untouchedTop shelves at sink untouchedDecorative platter over kitchen sink untouchedTop of fan blades [four (4) total - den, kitchen, living room, andbedroom] untouchedMaster bedroom floors under furniture (dresser, armoire, night- stand)untouched where there is approx. 4" height clearanceTop of armoire dusted approximately 3" from edge - the rest untouchedFront of refrigerator untouched, much less not even a swipe inside the refrigeratorTop of refrigerator untouchedKitchen floor appears to have been cleaned with water - [three (3) Swiffer Wets clean it perfectly when I do it myself - large area]Bathroom pictures untouchedFrames of buffet table, end table, and coffee table untouched inliving roomKnickknack tray on buffet table in living room untouchedInside of torchiere in den untouchedCoffee maker left with coffee in pot and grinds in brew basketMirrors in spare bedroom untouchedLamp shades in living room and master bedroom untouchedEmpty bookshelf in living room untouched, including the top of bookshelf, also clearly visible marks where I all items had pre-viously been removedPendant lamps over kitchen table untouchedKnife magnet, trivets, other wall items in kitchen untouchedFinally, most areas that were cleaned were not done well First, Two Maids asked me to take pictures and send to them all of the areas that were missed. I found this request unreasonable for the following reasons: A. I went through each item on the list specifically, and it would take several hours of my personal time to photograph and text to Two Maids the items I just specifically went through with them; B. I paid for Two Maids' service in advance - which I'm fine with as long as I get what I paid for, or at least close to what I paid for ; and C. I was exhausted after having been at the hospital for four (4) days with very little sleep, and all I wanted was to come home to a clean house. After the picture taking/texting request, I became concerned that Two Maids doubted my grievances; therefore, I requested that they send someone in some type of supervisor capacity to accompany the cleaning personnel when they returned to my home. On Thursday afternoon, 3/10/16,Two Maids initially offered to come to my home the following day (Friday, 3/11/16) to reconcile matters. I received another call later on Thursday wherein I was advised that they were unable to come until Monday, 3/14/16 - five (5) days after the services (or lack thereof) were provided. Thinking I could pressure them to come sooner, I told them that I ought to, I repeat, ought to - that is, should, not will - dispute the charges to my debit card and/or file a small claims lawsuit. To be clear, for the same reason that I hired someone to clean my house - I DO NOT HAVE THE TIME - I do not have time to "take matters into my own hands," which is why I hired a cleaning crew in the first place. Additionally, such actions would cost me more time and money than what I paid to have a small cleaning job done. I was simply attempting to get Two Maids back to my house on Friday, 3/11/16, to finish the job within a reasonable time frame. After the unsatisfactory conversation with the owner, Wes Kulaga, on Friday, 3/11/16, my only alternative was to wait until today, 3/14/16, for Two Maids to return to my home and finish the job. Imagine my surprise when I received an e-mail this morning from the owner, Wes Kulaga, which I quote: "Hi Deborah- Due to the discussion of disputing charges and filing a law suit we are cancelling the appointment for this morning. It is Two Maids & A Mop's policy not to provide services to customers during disputes or pending litigation. Wes KulagaTwo Maids & A Mop1515 E. 9th AvenueTampa, FL 33605(8**) **9-9900http://www.twomaidstampa.com" At this point, I am out of part of $285.00, and I have a minimum of three (3) hours of work to do myself to do/re-do the items listed above. Obviously, I will never again use Two Maids & A Mop Tampa nor would I ever recommend them to anyone else. The bottom line for me is - don't let a cleaning crew leave your home until you have had an opportunity to inspect it yourself. If you must do so, good luck getting any satisfaction after the fact.
View full review
ID
#809531 Review #809531 is a subjective opinion of poster.
Location
Clearwater, Florida
Pros
  • What i was promised
Cons
  • Two maids response to my dissatisfaction
  • Service i received
Reason of review
Bad quality
New Reviewer

Owner, Ron Holt, Two Maids & A Mop. terrible.

Update by user Apr 01, 2012

I could have been more tactful with my words & also gone to the right person. So, I offer grace to all my previous employers, and just want to say that, yes, I see much unfairness, greed, favoritism and prejudice in Business these days...but this day, I want to make known, when I have my own business, I will treat every person working around me and for me with love, respect, compassion and honor.

I will be honest and listen more than I speak.

We all do what we do for reasons. This world is not my permanent home and I prefer to let things go since I\'m not in control nor do I wish to be.

Update by user Mar 15, 2012

UPDATE:

mrch 10, 2012 3:00PM ... Paychecks were in their usual spot- left under the doormat outdoors since manager left early (all are damp with wet spots).. assistant manager walking to door, about to leave. asked for my \"mileage\" check from last Fri. & Fri. March 10th paycheck... given paycheck which included a wage rate of $7.25/hr...that\'s quite a pay cut for a mostly 10/10 performance-rated employee. ( other scores: 9/10, 6/10). I\'m guessing the wage rate becomes \"adjustable\" after quitting? MY \"mileage\" check was not located. after leaving voice mail, no check in the mail.

I never thought that an employer would WANT to make me feel like an animal. That\'s where I draw the line. Under no circumstances do I have to work for someone who leaves paychecks in the elements, says I have to take their equipment home because they leave and lock the door instead of waiting for the last employees return, bullies, acts passive aggressive, has an owner who chooses not to speak to his profit-makers when he sees them and, by the looks of things, is more concerned with the amount of hits that he can obtain through Google, advertising on the web, and eliminating the bad reviews and eliminating competing cleaning services by USING employees.

It\'s really sad, but I have to go make a living so leave a comment and have a great day

Original review posted by user Mar 02, 2012
Before applying for employment, consider the pros and cons. Your "mileage" pay is an average of $ 0.10/ mile, you will work 5 days per week with Sat and Sun off. You will pay the costs of two T shirts and background check (must return shirts upon exit of employment) taken from first few paychecks. Mileage check given one Fri., paycheck given following Fri. Paychecks will be left outside the locked building if office personal have clocked out for the day, receiving even one low rating from a customer lowers your pay for that two weeks. Mileage pay and paycheck for most employees will equal mercial and typically "bargain" buys that stop working frequently; need replacing. Cleaning products are diluted: at no place on the cleaner/product label is this recommended. Requested Off days or leave early days are not coordinated in a manner that provides 100% clarification, when working past 5pm, the employee will have no choice but to take all company equipment home in personal vehicle...management does not wait past a certain time before leaving and locking the door-leaving as early as 2: 30 PM. If something happens to your vehicle or holds your progress for the day, it is your sole responsibility to figure it out-no aid from management in these circumstances. No incentive to work towards-ratings are NOT incentive. Receiving an unemployment check would equal more pay
View full review
1 comment
#670827

Yet their site boasts of wonderful customer service, but what about the employees? If you don't treat your employees the right way (and by the way people...$9.00 an hour for cleaning someone's filthy pigsty is not my idea of "pay." That would barely pay for anything to live on.

You guys should be ashamed of yourselves paying these folks that little! How about $15.00 an hour WITH benefits or $20.00 an hour WITHOUT benefits. Moreover, Ladies...for pete's sake...why work for some low paying employer who probably sips margarita's by his personal pool every weekend, when you can work for yourself! Even moreso, IF you're willing to take 9.00 an hour...why not work for yourself!

Be your own boss...trust me, there are cheapskate folks out there (most of them make more than I will in a lifetime) who would be willing to pay you instead of some company they are probably paying more!

Licenses are not that expensive and neither is insurance or getting bonded...Geez...by the time you add up all the money you use in mileage and the fact these people don't pay you enough to cough into their air space, you could take THAT and purchase a license, get bonded and insured...! Think about it...why work for some low paying self serving employee?

ID
#301579 Review #301579 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article