Two Maids And A Mop

As of today, February 24th, 2023, no I havent heard one word from the corporate office of 2 maids and a mop.

However locally, can you believe those twits from 2 maids and a mop, had the gall to call and attempt to schedule additional cleaning of my house for the beginning of February.

I know for a fact, they will never call here again.

Brooke and kaitlyn the last time they said they were here to clean were they on the phone talking or just wasting time until the 2 hours of supposed cleaning was over.

I lost $188 for terrible and cleaning that wasnt done.

I will never ever use 2 maids again and when someone gives you a terrible referral,you have some nerve attempting to schedule more lackluster cleaning.

I initially contacted Two Maids & A Mop in Tampa on 1/25/16, regarding a deep cleaning service. I explained that, due to an upcoming family member's surgery, I would contact them closer to the surgery date. On 3/8/16, I scheduled Two Maids to perform their "Top to Bottom Deep Cleaning Package" in my home for 3/9/16. Feel free to visit their website for the details of this package. Unfortunately, I was unable to remain at my home during the time Two Maids was to perform their service. Upon arriving home several hours later, I made the following list of services not done at all, or certainly not to any satisfactory condition:

Piano keys untouchedBack three windows and sill in living room completely untouchedWindows/blinds in spare bedroom untouchedHall tree untouchedBack of TV stand in living room untouched as well as that portion of the glass table top was not cleanedDecorative tray on buffet table untouchedBottoms of blinds in den untouched - especially behind TVPicture frames throughout home untouchedTop shelves at sink untouchedDecorative platter over kitchen sink untouchedTop of fan blades [four (4) total - den, kitchen, living room, andbedroom] untouchedMaster bedroom floors under furniture (dresser, armoire, night- stand)untouched where there is approx. 4" height clearanceTop of armoire dusted approximately 3" from edge - the rest untouchedFront of refrigerator untouched, much less not even a swipe inside the refrigeratorTop of refrigerator untouchedKitchen floor appears to have been cleaned with water - [three (3) Swiffer Wets clean it perfectly when I do it myself - large area]Bathroom pictures untouchedFrames of buffet table, end table, and coffee table untouched inliving roomKnickknack tray on buffet table in living room untouchedInside of torchiere in den untouchedCoffee maker left with coffee in pot and grinds in brew basketMirrors in spare bedroom untouchedLamp shades in living room and master bedroom untouchedEmpty bookshelf in living room untouched, including the top of bookshelf, also clearly visible marks where I all items had pre-viously been removedPendant lamps over kitchen table untouchedKnife magnet, trivets, other wall items in kitchen untouchedFinally, most areas that were cleaned were not done well

First, Two Maids asked me to take pictures and send to them all of the areas that were missed. I found this request unreasonable for the following reasons: A. I went through each item on the list specifically, and it would take several hours of my personal time to photograph and text to Two Maids the items I just specifically went through with them; B. I paid for Two Maids' service in advance - which I'm fine with as long as I get what I paid for, or at least close to what I paid for ; and C. I was exhausted after having been at the hospital for four (4) days with very little sleep, and all I wanted was to come home to a clean house. After the picture taking/texting request, I became concerned that Two Maids doubted my grievances; therefore, I requested that they send someone in some type of supervisor capacity to accompany the cleaning personnel when they returned to my home.

On Thursday afternoon, 3/10/16,Two Maids initially offered to come to my home the following day (Friday, 3/11/16) to reconcile matters. I received another call later on Thursday wherein I was advised that they were unable to come until Monday, 3/14/16 - five (5) days after the services (or lack thereof) were provided. Thinking I could pressure them to come sooner, I told them that I ought to, I repeat, ought to - that is, should, not will - dispute the charges to my debit card and/or file a small claims lawsuit. To be clear, for the same reason that I hired someone to clean my house - I DO NOT HAVE THE TIME - I do not have time to "take matters into my own hands," which is why I hired a cleaning crew in the first place. Additionally, such actions would cost me more time and money than what I paid to have a small cleaning job done. I was simply attempting to get Two Maids back to my house on Friday, 3/11/16, to finish the job within a reasonable time frame.

After the unsatisfactory conversation with the owner, Wes Kulaga, on Friday, 3/11/16, my only alternative was to wait until today, 3/14/16, for Two Maids to return to my home and finish the job. Imagine my surprise when I received an e-mail this morning from the owner, Wes Kulaga, which I quote:

"Hi Deborah-

Due to the discussion of disputing charges and filing a law suit we are cancelling the appointment for this morning. It is Two Maids & A Mop's policy not to provide services to customers during disputes or pending litigation.

Wes KulagaTwo Maids & A Mop1515 E. 9th AvenueTampa, FL 33605(8**) **9-9900http://www.twomaidstampa.com"

At this point, I am out of part of $285.00, and I have a minimum of three (3) hours of work to do myself to do/re-do the items listed above. Obviously, I will never again use Two Maids & A Mop Tampa nor would I ever recommend them to anyone else.

The bottom line for me is - don't let a cleaning crew leave your home until you have had an opportunity to inspect it yourself. If you must do so, good luck getting any satisfaction after the fact.

Before applying for employment, consider the pros and cons. Your "mileage" pay is an average of $ 0.10/ mile, you will work 5 days per week with Sat and Sun off.

You will pay the costs of two T shirts and background check (must return shirts upon exit of employment) taken from first few paychecks. Mileage check given one Fri., paycheck given following Fri. Paychecks will be left outside the locked building if office personal have clocked out for the day, receiving even one low rating from a customer lowers your pay for that two weeks. Mileage pay and paycheck for most employees will equal mercial and typically "bargain" buys that stop working frequently; need replacing.

Cleaning products are diluted: at no place on the cleaner/product label is this recommended. Requested Off days or leave early days are not coordinated in a manner that provides 100% clarification, when working past 5pm, the employee will have no choice but to take all company equipment home in personal vehicle...management does not wait past a certain time before leaving and locking the door-leaving as early as 2: 30 PM. If something happens to your vehicle or holds your progress for the day, it is your sole responsibility to figure it out-no aid from management in these circumstances.

No incentive to work towards-ratings are NOT incentive. Receiving an unemployment check would equal more pay