Two Drops Of Beauty Medical Spa Reviews

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Bait and switch!

I've had several issues with Two Drops losing my banked services, that means PAID for services. However the worst experience was with their cosmetic tattooing. I paid $50 as a promotion for full lips, halfway through the experience I'm informed that full lips only means inside lips and the outer area will cost another $200. Which I paid. The person preforming it explained nothing to me and I believe he just got a kit in the mail. My lips were scabbed up for 3 weeks and at the end of those 3 weeks my lips returned to looking just as they had before the permanent make up.
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ID
#1061692 Review #1061692 is a subjective opinion of poster.
Location
Gilbert, Arizona
Service
Two Drops Of Beauty Medical Spa Permanent Makeup Tattoo Service
Reason of review
Bad quality

Please stay away from this place

Stay away from this place! Buyer beware! I have been a client of this place for awhile the facials are often rushed and they seem to always be running late. I purchased the permanent eyeliner and eyebrows from Two Drops and went in to get my eyeliner done. They were offering me Mojitos which I didn't think was a good thing to be offering a client before they are getting ready to get a tattoo. I was so turned off by this I looked Two Drops up with the Arizona Liquor board and they do not even have a license to serve liquor there. Hmmm wonder how many other things are not being done right/legally there. I get the eyeliner done and two days later you cannot even tell I have had anything done. This was very frustrating but they offered me another apt to go in and get it done again. Two weeks before my follow up apt I found out I was pregnant. I called my doctor and asked her if it was okay to get the eyeliner tattoo done and she said to wait until after I deliver. I called Two Drops to let them know I would not be making my follow up apt and would have to resched after I delivered. I let them know I wanted a refund for the $250 I paid for my eyebrows. I wasn't going to have them hold on to that much money of mine just hoping that their tattoo person was around in 8 months. The office manager Kim sent me an e-mail saying they would not offer a refund and that it was okay to get the tattoo done totally trying to go against what my doctor was recommending. I think this was just so they would not have to give me a refund. I really do not like posting bad things on yelp but I have been asking Kim to have the owner Marilyn call me for three weeks so we could work something out. I was even willing to let them keep the $250 and if for some chance their tattoo tech was not around after I delivered then give me a refund. Marilyn the owner has not called. Which is disappointing because I have been a client of theirs for three years now. I thought they would care more. So now I am left trying to protect other people from my experience. I will be posting my experience on all the review sites in the next few weeks and am sure the companies loss will be more than the $250 they could have just refunded. I will also be filing a dispute with my credit card company. It is just a shame that all of this could have been prevented if the owner Marilyn would have called to work something out.
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ID
#851886 Review #851886 is a subjective opinion of poster.
Location
Gilbert, Arizona
Service
Two Drops Of Beauty Medical Spa Customer Care
Pros
  • Price
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
New Reviewer

Two Drops Of Beauty Medical Spa Botox Treatment Review

Horrible experience! Botox injections left my eyes swollen and puffy, went back for followup only to be told that it was basically something I must have done, and i should go to another medspa from now on!! Wow! Great place if u want to be ripped off, disfigured and treated badly!!!!
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ID
#809693 Review #809693 is a subjective opinion of poster.
Location
Surprise, Arizona
Reason of review
Bad quality

Two Drops Of Beauty Medical Spa Weight Management Program Review from Mesa, Arizona

I do not know what I was thinking going to 2 Drops of Beauty. Every time I go in I get B12 shots with Sassy and every time she would take up to 30 minutes to actually see me! Unfortunately I got on groupon and purchased a series of 6 shots and had to keep going because there are no refunds. Every time I would go there it got more uncleanly. At one point they had me waiting for 45 minutes in the waiting room and quickly put me in a room that had not been cleaned out and had open acupuncture needles. The next time i went there was a blanket on a chair and a pillow that said hot mom. There was a "clean" pad to sit on but when i went to sit down i saw that it had dried blood on it. This place is so unsanitary. Plus every time i would get a b12 shot it would hurt the first few times and now I don't feel a thing and feel less energy. I do not think they are actually using B12 at this point. I'm not going back to finish.
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ID
#723932 Review #723932 is a subjective opinion of poster.
Location
Mesa, Arizona
Reason of review
Poor customer service
New Reviewer

Botox is saline solution!

Purchased a groupon for Botox. (not my first experience with Botox-I have had Botox in the past) First treatment I was please with and purchased additional units. The next time I was in the treatment room waiting for numbing medicine to kick in, Botox was already in syringes and SASSY comes in and states she has put the wrong dosage in the syringes and needs to "fix" it. The injections were painless! Around my eyes and in my forehead! I was amazed-I have never had a Botox injection that is actually painless. Needless to say I walked away with no botox and only saline injections. ABSOLUTELY NO RESULTS! AND NO REFUNDS! I am out at least 272.00 I say we all get together and do a lawsuit-they need to stop practicing!! I have photos! I
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ID
#536724 Review #536724 is a subjective opinion of poster.
Location
Gilbert, Arizona
Reason of review
Damaged or defective
Loss
$272
Preferred solution
Full refund

Cost of products MORE than product website!

I had a groupon for one year of facial treatments (up to 8 services to smooth skin). On the groupon it stated microdermabrasion, high frequency & electrode facials. I went in and had my first session with "Lou". All she did was talk the whole time so no relaxing at a SPA! The facial was a plain little facial that I do when I just wash my face. Not too happy with it. She then said I should purchase this great deal and it needs to be purchased today - last day of special. I thought I could use a great skin care product line and she explained a lot about it. I purchased it for $780 and went home and found it well over $130 cheaper on SkinMedica's own site. The reps for SkinMedica did see this so I spoke to Sherrie-then Marilyn and I said I don't trust this spa anymore because I felt cheated. I had to continue to go there for 7 more treatments so I did not want to make it so uncomfortable for all of us when I come in for my already paid for future microdermabrasions. I did speak to the Operations manager at Two Drops of Beauty (Marilyn). She said I could not return the product because it clearly states no returns. It was so hectic at that little area - I didn't get time to read anything so I signed and gave my credit card and was on my way. Marilyn said they could work with me on getting me different services that match up with the cost of the product ($780.00)! I said I don't trust them and I would be contacting my credit card company. I did and am disputing the amount. They thought that was the only way I could get my money back was through my credit card company. I absolutely want people to STAY AWAY from this place...horrible, horrible, horrible!!
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1 comment
#1065840

Same experience for me!

ID
#401018 Review #401018 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$780
New Reviewer

Worst customer service by manager

Absolutely the worst customer service ever! Bought a voucher through Deal Chicken and made an appointment two weeks ahead of time. The day we made the appointment we were told that their system was down and that they would need to call us back to confirm the appointment. They did call back a few hours later and confirmed the appointment. Received another phone call a couple of days later once again confirming the appointment. So everything seemed good until the day of the appointment. I decided to call just to double check. I spoke to the manager who wasn't able to find an appointment reservation. I gave her all the details necessary but she was unable to find anything on the system for our reservation. At this point, I was just thinking perhaps this company just has a horrible reservation system. But as I was talking more and more to the "manager" I was amazed at how little customer service skills she possessed or the fact that she didn't care that I took off time from work to make the appointment. All she wanted to do was reschedule. I told her I have concerns because I have no confidence that the process will be any different from what I just went through. The manager then told me that she was going to refuse the Deal Chicken voucher and do a "refuse of service". I'm only kicking myself because I should have done more research online before purchasing the voucher. I'm going to get my refund. I just want everyone to know what I went through so they can make an educated decision about using this business. It is obvious that the manager has had a lot of consumer related issues. Just visiting a few websites can quickly show this fact. Hopefully, the manager will read the reviews and realize that she needs to work on her issues.
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ID
#385880 Review #385880 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Two Drops Of Beauty Medical Spa Customer Care
New Reviewer

Stay away!!!

They charged me for twice as much product than they actually used. When pointed out, they became publicly defensive online and disclosed my name and private details publicly on the site. They were very unprofessional and unethical all around. The filler injected was done poorly to top it all off. It was supposed to be under the eye area and when the dr tried smoothing the injected product, it shot up under my skin to the inner corner of my eye!!! Now I am stuck with this filler on the inside of my eye; and I paid double for it. They were so bad there that I have another fraxel treatment pre-paid and am not even going back to get it done. The older woman at the front desk is a NIGHTMARE! They're very high pressure sales there as well. I didn't like that. I ended up buying a lot more than I ever really wanted because of it. Like an $800 cleansing kit. Eeeek! They're good at convincing you to spend more money than you should. Leave your wallets at home!!! Better yet, I'd steer clear all together.
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ID
#325550 Review #325550 is a subjective opinion of poster.
Location
Scottsdale, Arizona
New Reviewer

Two Drops of Beauty Medical Spa my new favorite place

"Locals Hidden Treasure for Procedures & Botox- Two drops of Beauty As a local, this hotspot is shared in a whisper among close knit friends. Walk-in Botox happy hours leave you feeling (and looking) ten years younger within two weeks which is the most amazing thing I have ever treated myself to and swear by. The Aestheticians that do the facials and peels are the best in town. My regular Aesthetician Tiesha, I would travel across the states to see. I leave glowing everytime I see her and in a total state of relaxation. The Staff is wonderful,it is always one of those things I find myself asking why I didn't come in sooner and without an ounce of stress in my body. There is sometimes a little wait in between services, but the atmosphere is enjoyable and services worth your time! The front desk is always warm and welcoming and a great make-up artist. Parking is the only thing that is not so great, I always plan an extra fifteen minutes to find a spot to park in shade. What a true jewel. Don't miss out you will not regret.
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9 comments
#525522

My recent visit was good. Dr.

Hess and her staff are Great. :grin :grin

#525521

My recent visit was good. Dr.

Hess and her staff are Great. :grin :grin

#496769

Look forward to procedure!

#495810

:grin :grin :grin :grin :grin :grin :grin :) :) :) :) :) :) :)

#495809

:grin :grin :grin :grin :grin :grin :grin :) :) :) :) :) :) :)

#494356

:zzz

Thank you Two Drops...Girls are amazing...Loving my new skin!

#484756

Agree! :grin

#484755

:) Love this place as well.

Glad I found them. My units? amazing and scheduled Thermage as well.

#484754

:) Love this place as well.

Glad I found them. My units? amazing and scheduled Thermage as well.

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ID
#316876 Review #316876 is a subjective opinion of poster.
Location
Gilbert, Arizona
New Reviewer

Treated very rudely!

I purchased two GROUPONS to go to "Two Drops of Beauty Medical Spa". When I called to make my appointment, the woman on the phone was extremely rude to me, especially after I told her I was a new customer with a GROUPON. Her tone of voice and choice of words were very unprofessional. She told me that there were no available appts for "GROUPON people" until weeks from now. I told her that I wanted to speak to the manager because I didn't like the way I was being spoken to and she told me that she was the owner!! I told her that I have never been talked to so rudely at a spa. She promptly told me that I was not to come in and redeem my GROUPON. Going to a spa should be a "feel good" experience and I just feel ***
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30 comments
#533748

I went in for injections also got the sales pitch and was told I would be able to schedule a Saturday appt if I could wait almost 2 months which I did, because of my busy schedule. Saturday's are the one day I knew I would be able to go with out any hassles.

When I showed up for my Saturday appt they told me they did not have a doctor there and that I must have been booked by mistake, who had booked me, etc... When I asked for my money back they referred to their policy of no refunds for services and stated a doctor would have to approve the refund. This is 1350.00 worth of services that I had paid 2 month in advance? No one could call the doctor for approval and the doctor would not be in until wednesday.

Needless to say I will NEVER do business with two drops of beauty again nor will I ever refer another person to their business.

I think the one person who said if we all contact the attorney general was on the right track. This is shoddy business and should not be allowed to continue.

#525527

Hello Two Drops!

Thanks for your time and the amazing deals that you sent my way. Sent 4 friends already and sending more...Loving my fillers....

YOu guys Rock.

#503221

Receptionist, Stephanie, needs to learn professional Courtesy. I try to give small businesses the benefit of the doubt because I know groupon, etc can be overwhelming.

But that Stephanie - WOW! It took almost 2 months to get my 1st appointment (which I get - specials get booked) but when I asked if I would be able to get all my appointments in - she didn't seem to want to answer. At this point, she went to single word answers and with lots of dead air. It seemed like she'd tell me to hold and when I said - are you there - she said I answered your question.

Really rude (I wasn't arguing -just trying to book an appointment).

Not a Great 1st Impression and wish I had not bought this deal.

#496770

Just to set it straight....My 4th month and going strong with that Disport.

Love the results... Way to go Doctors.

Will Refer my friends!

#468584

This place is amazing. I have had huge success so far.

I had hit rock bottom and was extremely depressed. Everytime I tried to work out and do it alone I hurt myself. I needed to see a difference or I was going to give up completely.At my highest i was 266lbs, and it was taking a huge toll on my relationship and I knew family and friends were asking my fiancee what happened when I wasn't around. I hit rock bottom when I realized my fiancee stopped looking at me the same, and I knew I needed a change.

I spoke with numerous people about their experiences and did a ton of research before making my first appointment. I was scared because I loooove food but I knew that I had to do this or I would lose everything. So here I am 1 month later and I am proud to say that todays wiegh in was 244.

I know there are nay-sayers out there, I don't have room for them in my life.

Two drops of Beauty Med Spa has made it possible for me to get up int he morning and be excited to see the differences in my body, my second chin is disappearing, its getting easier to do everyday things.

If you struggle with wieght problems and you can't seem to handle life anymore I would highly recommend Two drops.

They are always there to answer any questions and they are so friendly and helpful. I would highly recommend them.

#467411

We would love to have Miss. Finnigan Call us with any concerns about her results.

As we never had any complaints or patients calling with this concern or allegation like this. Our Products are 100% Botox and Dysport both with rewards accounts and growing from Allergan and Mediciss. For a patient to post a comment and not reveal herself as who she is just does not give us the opportunity to help her one isolated case. We checked our hundreds of records and this patient does not exists on our files.

Making this allegation not valid.

"Reveal yourself" 602-688-**** we would be more than happy to refund you if your toxins did not work or if your treatment was unsuccessful.

That is the Two Drops Promise! ;)

#467278

I think that each person who has a complaint should file a formal one with the Attorney Generals Office . Its not illegal to treat people in a rude manner but it is illegal to claim to administer (botox or Dysport) when you are not.

Like so many other people who have been here, mine did not take either and they also used sales pitches and scripts and yes I fell into the trap and bought more. Between the groupon and actual cash I spent $400 which is more than I normally spend at my usual place.

Also I was cancelled on many time as well and the pretend to be so apologetic. They offer samples as compensation but everyone receives

#450256

Walking in at first glance, you are immediately transported into a fun environment. The minimalist art deco decor, the energy, and the dramatic artwork streamed along the walls of Two Drops are truly to be admired. You'd think you might've taken a turn into a fun art gallery, much less a medical skin based practice. Nonetheless, extremely lovely and always a pleasant surprise. They decorates the reception area each holiday! Approaching the front desk, I am always kindly welcomed by Sherry and offered a glass of water and a seat on one of their comfy chairs.

Now on to the reason why this visit has become an addictive monthly ritual: da da da daaaaaah! Marilyn! You'll be quick to notice her warm, sweet, and down to Earth demeanor, but don't let her friendly, ultra feminine ways fool you. Marilyn can turn a pore inside out and sideways like a Harlem globetrotter does to a basketball. Yes, all with intense skill, ease, and poise. Minus the red, white, and blue head and wrist bands, of course. With all the tricks and talent with People Marilyn has, I sometimes have to hold back from whistling that darn catchy tune of the Harlem Globetrotter's theme song while she tugs away at my skin. I mean, have you seen those guys on the court? They're totally consistent. Just like Marilyn! Oh gosh do I digress...

The nitty gritty: With acne prone skin, I always worry whether a specific treatment will leave me broken out and broken hearted. With Marilyn, I never have to worry about any of the products used or the methods taken. She is extremely gifted and sustains a world of knowledge concerning skin health and care maintenance. The Fraxels are a must; they're pain-free some what.

I think anyone who wants top of the line skin care from a results driven practice, they should definitely come into Two Drops of Beauty.

#450254

I came to Two Drops because an important criteria for me was a place that understood ethnic skin. Shari in particular, who is Latino, was recommended to me by a friend on that basis. The issues I wanted to address were 1) age spots (argh!) 2) acne 3) evening out my skin tone and 4) in general, just learning how to better take care of my skin.

At the first appointment, Marylin spent nearly an hour with me, telling me about his personal journey of overcoming damaged skin, and answering my many questions. She recommended the Skin Madica line for me, but did not pressure me to buy it. But I was ready for some results, so I forked over $323 for the Skin Medica Skin Care Management System MD kit, which had 7 products in it. Shari said it would last about 90 days.

I came in at 3 weeks for a foliow up and they enthusiastically told me that, wow, I looked great! While that was nice of them, I didn't buy it, because to me, I looked pretty much the same.

At the two month mark, I came back in for another appointment. By then all my co workers where noticing my skin.

I am so happy I found you guys!

TXS

#449219

I purcased Groupon and got in with in 2 weeks... Loved it!

Will be back

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ID
#274184 Review #274184 is a subjective opinion of poster.
Location
Phoenix, Arizona

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