Michael T Icx

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Verified Reviewer
| map-marker Citrus Heights, California

Complaint Montage Fair Oaks Asst Mgr

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Updated by user Apr 10, 2024

3 weeks I still don't have my car back! No word at all of help from Two Coast Living (their Tenant Relations is useless & still refuses to help) or Montage staff.

In meantime towing company that towed it with Montage Asst Mgr Vanessa's approval, now threatens to sell my car this month because my car has been in their lot.

Insanity! Cars cannot be towed that have current registration!

Updated by user Apr 07, 2024

After 2+ weeks I still have not heard from Two Coast Living or their Tenant Relations regarding their unjust towing of my car. They approved its towing for not having current registration which l proved to them I had. I still don't have my car back continuing to cause me great financial distress.

Original review Mar 25, 2024
Asst Mgr Vanessa towed my car despite having current registration. Won't admit mistake even though towing company agrees mistake & just needs someone at mgmt at Montage to call in to return car.

A 20+ year resident of Montage Fair Oaks. Please help!
View full review
Cons:
  • Montage staff and mgmt never reply to resident concerns

Preferred solution: Deliver product or service ordered

User's recommendation: Stay away! Montage has dubious practice of allowing tow trucks to roam lot and tow cars if they don't have current registration stickers. Problem is you can be like me who has current stickers. Suddenly my car was towed away and week plus later still don't have it back. Problems with Montage towing system: no way to prove you do indeed have registration as you would if a cop stopped you. Just confiscate/tow your car and ignore calls/emails to Montage. Awful Asst Mgr Vanessa who in cahoots with Ace In The Hole towing company runs this mess and is not reachable to fix it. Montage manager is even harder to reach. No one helps while you continue to be without a car!

Anonymous
map-marker Palmyra, Pennsylvania

Inquiring

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The customer service at The Rental properties is absolutely the worst. No return phone calls or emails.

View full review

User's recommendation: Don’t rent from this company

Resolved
Althea T Pna

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Verified Reviewer
| map-marker Lee, Virginia

Resolved: Leasing agent and Property Manager especially the leasing agent CeCe aka Cecelia Young.

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Two Coast Living - Leasing agent and Property Manager especially the leasing agent CeCe...
Two Coast Living - Leasing agent and Property Manager especially the leasing... - Image 2
Two Coast Living - Leasing agent and Property Manager especially the leasing... - Image 3
Two Coast Living - Leasing agent and Property Manager especially the leasing... - Image 4
Updated by user Nov 09, 2023

Company fixed the issue and I have been provided with apology. My issue was not solved by just giving my $300.00 security deposit.

They did refund me my application fee of $32.00.

I was not treated fairly from the Leasing Consultant all she was worried about looking good and eating. She has no customer service experience or she doesn’t know how to deal with people with disabilities either.

Original review Oct 25, 2023
Miss Young comes off to be nice and polite then when you tell her your situation she pray on your vulnerability. She was always late, I brought her IHOP in which she ordered $35.00 worth of breakfast.

When I called to tell her the email wasnt valid she was upset. Miss Gardner always covered for her shes coming from Charles County. No Followup until I called. Then I have to wait 5 days for compliance.

Then she calls me late after hours . They are scammers. I met a Caucasian elderly lady on Route 1 at another apt complex she said Cecelia was not polite or trying to help her with an apt. I am disabled and displaced and she had me thinking that I was going to get approved.

The final draw was when I haft to call the Property Mgr on Monday to set up a meeting which was bogus. I told Dimitri or whatever her name was I was no longer interested and refund my deposit. Then Orissa called me on 10/24/2023 at approximately 10:45am to ask why I did not want to proceed. She then slammed the phone in my ear.

I guess they working on commissions. I felt very discriminated by these two woman with this company. Then CeCe told me I would only be able to move in the old building and the 4th floor.

What company JRK or TWO COAST LIVING HAS WORKING FOR THEM. I just want my 300.00 deposit effective immediately!!!
View full review
Loss:
$333
Pros:
  • Looks are deceiving
Cons:
  • Fraud

Preferred solution: Full refund

User's recommendation: Beware they screen you as walk-in the door. Do not give any cashiers check unless approved!

Resolved
Althea T Pna

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Resolved: Not moving forward with application/Refund my $300.00 deposit

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Two Coast Living - Not moving forward with application/Refund my $300.00 deposit
Two Coast Living - Not moving forward with application/Refund my $300.00 deposit - Image 2
Updated by user Nov 01, 2023

Company fixed the issue and I have been provided with apology. Thanks to you and emailing corporate with the issues with their Leasing Consultant and Property Manager!

Updated by user Oct 30, 2023

As of today 10/30/2023 no one has contacted me. On Friday of last week Miss Cecelia Young Leasing Consultant contacted me on my personal phone "I stated to her the only thing you can do for me is get my security deposit of $ 300.00 refunded back to me". She stated to call her she'll be up until 11pm.

Original review Oct 25, 2023

I am requesting my security deposit of $300.00 that was given to Cecelia Young on 9/30/2023. I was not satisfied with the services from this complex Manchester Lakes.

I dont appreciate Orissa Gardner slamming the phone in my ear on 10/24/2023. I am not moving forward with my application. This is in Alexandria, Virginia. Too many inconsistencies, late, always want to eat!

Took advantage of my situation.

These people reputation for Apts in Virginia is absolutely the worst!!! They are frauds!!!

View full review
Loss:
$332
Pros:
  • Area
Cons:
  • Come to work late
  • Bribes
  • Employees are evil

Preferred solution: Full refund

User's recommendation: Beware bribes will be taken especially food.

Lisa R Pqs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Northville Township, Michigan

Refund

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Original review Oct 11, 2023

I recently was denied approval to rent an apartment at Park Place Northville Sept 26. I was told a refund was issued from the corporate office.

I have yet to receive my money. Its a travesty that they dont have a better system to return people monies. I need my money returned asap.

Not sure why it could not be returned they same way it was taken, electronically. It is imperative that I receive my funds.

Please expedite my refund as soon as possible.

Thanks

View full review
Loss:
$280
Pros:
  • Beautiful area
Cons:
  • High application fees

Preferred solution: Full refund

User's recommendation: Make sure you really want to live her, because if you’re not approve they don’t return your money. I’ve waiting a few weeks for my $280 returned minus $80 for application fee. So if your credit score is 700 don’t even apply. You will end up waiting forever for funds to be returned.

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