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Twisted Steel Automotive

Twisted Steel Automotive

What is your customer experience with Twisted Steel Automotive?

Twisted Steel Automotive Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Twisted Steel Automotive has 1.6 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.

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twisted steel engine rust repair service car guy people steel auto motor
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Anonymous

This guy Mike

he sells a motor through craigslist, listed in New York, and Maine, but not in vermont. Why was that??

didnt want to screw someone in his own back yard. Better to sell to someone from away. The add made claims of newly rebuilt, drop in ready. Never mentioned it was NOT built by himself.

Implied it was, and machine work was done locally. He didnt know {{Redacted}}, then when the hidden issues surface, he now says, he never touched it?? really?? and then quickly offers money back?

then the name calling LIAR, Liar BS.... Just goes to show what kind of people they are, and to say his wife Jill is nice???......read the other complaints of others saying how rude she really is.

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Reason of review:
Not as described/ advertised
Jacorey Exq
map-marker Rutland, Vermont

Crooked auto repair shop

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TWISTED STEEL auto repair charged me $1500 for a FRESHLY rebuilt motor. After purchase I had engine hooked up to a run stand to verify and run before installing.

During set up, consisting of installing pulleys, alternator, exhaust, distributor, fresh oil, filter Coolant. Here's where hidden issues appeared. There was a chrome cover over balancer that was removed to allow lower pulley to sit flush, balancer had hammer marks on center and was not installed properly, pulley would never sit flush, had wrong bolt holding it and the hole had been drilled larger and partially stripped. We proceeded to fix this and continue.

Head had one of the accessory mounting holes drilled through into coolant cavity. One we filled coolant it was pouring out. Once plugged, we continued, oil pan was not sealed properly, leaked bad. Again fixed and looked for next issue.

Leaking head gaskets Lifter damaged by improper install of pushrods, Rust on pushrods Rocker arms were not long slot, so with high lift cam were binding loud and breaking. We started a video after the crank balancer issue and have now uploaded to YouTube. I called Tim Simonds at Twisted Steel Auto in Rutland Vermont, discussed my issues, he offered $500 back / refund. And has backed out paying ever since, he gets mad, calls me a scammer, *** you name it.

I woulda been happy getting anything from them, to just donate to a local charity to just get his goat. He is a sneaky liar, said he built engine, then blames it on someone he bought it from.

Don't trust Twisted Steel Auto in Rutland Vermont. I have pictures, video I would share.

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Reason of review:
Bad quality
23 comments
Guest
reply icon Replying to comment of Guest-1362444

I wondered why that shiney motor was hangin around your shop floor for so long, saw it on NY craigslist and thought it must of had problems.

Crome don't getcha home.

Guest

He collects welfare, yet he and wife work, hides his income. They aren't people to trust.

Guest

Did you? Or was there a report filed with the Better Business Bureau?

This might also be a good route to take with this business.

Also review on YELP.

Might prevent others from suffering through these people.

Guest

Twisted truths are what they sell and tell at that garage.

Guest

UPDATE: Beware if you do business with these people, because if you do and have a problem? You will be called a scammer, lied to, etc.

because they know everything, are smart in their minds. I'd suggest staying away from them completely.

TWISTED CROOKED STEEL

I have learned my lesson.

If something sounds too good, then stay away.

They will forever be known in these parts as

CROOKED STEEL...

Guest

Sorry for your loss, no matter how you wrap a TURD, it's always gonna be just that, A TURD.

I wouldn't even risk buying my gas from those losers.

You must not be a local.

So he must have had it advertised out of state too.

Twisted is another name for Crooked.....

Sue them!!

Guest

Hey it's not there fault,

ITS IN THE NAME

TWIST AND STEAL it

Guest

Sounds to me like wife of owner is talking trash, dude with motor sounds like he was doing it right to run before install in vehicle. There was a YouTube link that did show a lot of issues that are in his review.

So doubt it's lies.

Pictures of his streetrod answer why he was upset. NICE !!

I live in Woodstock Vt and have stopped a couple times at the Sunoco. Looks busy most days.

So must be doing something right. I suggest kiss and make up ??

Guest

These people are scam artists... I would not bring anything I own to these people, who do you know that owns a business n still collects welfare to feed their kids, instead of giving it to a family that could really use it they would rather be greedy and scam the state, on top of all the other illegal *** they do out of that shop!!

Guest
reply icon Replying to comment of Guest-1362922

Pathetic pathetic both looking and actions.... They look like they are on crack.

Guest
reply icon Replying to comment of Guest-1362922

They look like *** the type that would STEEL outta your car if left there overnight.

Guest

This gentleman is a *** man. He did not buy the motor he is talking about from my shop.

He bought it from my husband personally. My husband had traded our Cadillac for the motor because he has a 1968 Camero he planed on putting the motor into, he decided to sell it because the Camero has been put on the back burner because we just opened our Auto Repair shop. The my husband gave him all the info he was given when my husband purchased the motor. This man is spreading rumors that are not true about our business.

He has never ever gotten any work done on any vehicle in our repair shop. So how would he know the type of work we do?! He doesn't. He bought the motor As Is just like my husband bought it As Is.

When the guy bought the motor there was nothing wrong with it. Then a few months later my husband gets a nasty text message saying there is all kinds of things wrong with the motor. My husband asked the gentleman to please send him video proof of his alligations and once he did he would be willing to give him $500 back. Well that never happended instead we got more nasty text messages and then he decided to post bad reviews and everything else.

He has been very immature about the whole thing. We have tried working with this guy to no avail!

Guest

Sounds like a junk yard motor, and *** story representing it.

Guest
reply icon Replying to comment of Guest-1362444

You guys just look so shady

Guest
reply icon Replying to comment of Guest-1362444

Decided to sell it through the shop so unsuspecting buyers would be led to think it was built in house.

Such liars Twisted Truth

Guest
reply icon Replying to comment of Guest-1362444

If you took the time to look it up on YouTube,

There is a video showing all that he spoke of. Starts out showing original Craigslist add, some still photos, and start up video.

Looks like a lemon to me

Guest
reply icon Replying to comment of Guest-1362444

1. Motor was pictured on twisted Steel Facebook page.

2.

Motor was at Twisted Steel in garage.

3. Tim, during sale and in advertisement detailed engine as he was one that built it.

4. He said HE had sold S10 truck that the motor had been in, never disclosed anything different.

5. Sales receipt WAS on Twisted Steel invoice, unusual for claim of private sale ?????

6.

It took 2 weeks, not months to discover issues, as Tim was told on initial call, the first call which he first offered cash back, and his wife was cussing with so much class in the background. 7. If Twisted Steelers didn't build, nor install or run motor in his Camaro, how can THEY claim there was nothing wrong with it ??? 8.

In my initial review No claims are made from me of having work done at Twisted Steel. A. They made fraudulent claims advertising motor B. Sold Motor using company invoice C.

Make offers of refunds, then recant these offers. D. Claims that on TWISTED Steel invoice it states a NO WARRANTY disclaimer. Not true.

E. They lose all class and resort to name calling and cussing at you when they disagree Lastly, there was a YouTube video showing all issues with this lemon of a motor. Tim was told of.

But he insisted be removed or he would refund anything. They didn't refund $500 either.

Guest
reply icon Replying to comment of Guest-1362444

Sounds like twisted sister was trying to scam an out of stater, now trying to cover up and place blame on victim.

You sell a motor out of state hoping to never see or hear from it again??

TWISTED STEELERS, more like it.

I hope you get sued.

Guest
reply icon Replying to comment of Guest-1362444

What's the difference ? Your shop?

Your husband? Motor was on your shop facebook page for months.

Motor sat on display in your shop for months.

Sounds like you screwed up.

Dealt a lemon, chose not to make lemonade.

What goes around.

Guest
reply icon Replying to comment of Guest-1362444

So what you are saying ?? Is your husband, (owner of twisted Turd garage) is the one that screwed this guy. Not the actual Twisted crap garage ??

Nothing like trying to twist the story, Who even thinks like that ??

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Anonymous

The owner of Twisted steel automotive

My name is Tim Simonds and it seems like the people on here either think they know me or are judging me on mistakes i made years ago. I dont do anything period but work my *** off and treat every customer fair.

We do not get any kind of assistance. Now lets get to the engine . I moved into Twisted steel in january. The firt week we were open on was on my way to get lunch hit ice and totaled jills Escalade.

It was siting in the yard taking up space. One day on craigslist i saw a really nice 355 sbc for sale for 2500. I contacted the guy and he told me the engine was just rebuilt and was in his s10 for about 2k miles and ran perfect that it was ready to drop in and go. I ended up having him bring it to the shop and me and jeff both looked it over and believed what the guy was saying to be true.

Itraded to put the engine in my 68 camaro had no intension on selling it but im so busy i have not worked on my camaro for 7 months. As the shop has continued to grow because of the quality work and fair prices we do i have been buying more and more tools. We were running out of room the engine was in the way so i said i would sell it because one no room 2 my car is far from being ready for a engine. I put it up on fb for sale for 2500 and this guy mike offered me a 1500 i said sure i will take it.

This was a complete engine from carb to pan plus i threw in msd ignition box 2 dist and 8mm plug wires and a new in the box set of shorty ceramic coated headers. He looked the engine over said he wanted it so i just wrote him a reciept for the 100 deposit he gave me on one from the shop i didnt really think about it. He came and got the engine and finished paying me a week later. 3 weeks go by he calls me saying this is wrong that is wrong with the engine and hes threatening me with a lawyer.

I said the engine checked out to my knowlage and if there really was somthing wrong to send me some pics or a short video he refused would not provide any kind of proof and everyone know the scams that are being done on fb and craigslist so i told him you bought it as is and im not giving you anything with out proof.so he blows my phone up for weeks calling me names over 100 messages on line bashing my shop that didnt build the engine nor even touch it. It sat in the corner on a stand. So finally i said take down all the bad reviews i will refund you 400 wich i did and he recieved but he never kept he part of the deal. Im a honest person and yes i have made a lot of mistakes in my life i regret.

I wish i could take back but im not that person any more. Some of you know me and know what i say is true some will continue to believe this guy. He acted like a 2 year old child and i was trying to handle it like a adualt and fairly. I have pictures of the check i sent him you want proif i paid this guy the message me 282-****.

My shop will continue to grow no matter what this guy says and anyone that believes one side of a story is looking for stories thats it.

Everyone that has come to my shop has been happy and the person who said there was over spray on there far never called me or my wife i would of gladly buffed the whole car. If anyone that has somthing there not happy with call me i will make it right im not a ***

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8 comments
Guest
reply icon Replying to comment of Guest-1366995

Whole family is questionable. Count your change if you pay cash.

And never leave money in your car if it's left there, can't prove it. Just think they are thieves.

Guest

HEY TIM,

Are the continued problems with your customers so prevalent that you sink to level that they are all liars, reading the complaints from customers, and now your responses would lead one to believe so.

I knew you from back in school, looks like your ways of doing business havent changed.

You should, or maybe you do have a sign that states, NO WARRANTY ON WORK.......

AND YOU COMPLAIN, YOU ARE A LIAR. quite fitting now.

Grow up and out of this crap before it puts you out of business.

Guest
reply icon Replying to comment of Guest-1378666

Hey this *** collects welfare benefits, while both he and his classy crack *** work at the garage. How can anyone trust these guys. Don’t leave valuables in your car if you leave it there.

Guest

Tim Tim Tim, nothing like opening yourself up to ridicule. Anyone would be a fool to do business with you.

Looking at your Facebook page it doesn't look like there's much to brag about there either.

You are the most dishonest person that I have ever come across.

Will be looking for LEASE sign to reappear at the Sunoco garage once you are gone.

Food stamps too ?? How screwed up is that.....but you are growing ??

Sounds like more BS as before.

Guest

What a piece of work you are Tim Simonds. Still ripping people off, but now under a new name ??

TWISTED STEAL

at least your holding onto what your best at STEAL.

I see you are painting illegally in town ??

Someone will shut that *** down.

Zoning maybe ?? You always have those BS excuses.

Guest

Sounds like you got caught, and have all the excuses. I knew it was a matter of time before your old habits returned.

Once a *** bag, always a *** bag.

Your story's are quite entertaining Tim.

I watched the youtube video, that guy you screwed had uploaded, looks pretty legit, shows your add, then a number of broken ***, leaks, so who could blame the dude for being pissed.

Just funny to have launched the reviews....

Sounds like quality is lacking.

But your gas is OK.

Guest
reply icon Replying to comment of Guest-1366750

GOT CAUGHT ??? I wouldn't buy chit from them, if water mixed with gas? They would be mixing that too.

I think they even charge for AIR *** cheap people.

Guest
reply icon Replying to comment of Guest-1366838

Notice how Timmy doesn't spend a lot of time denying receiving welfare?

"No assistence" he says.

View more comments (7)
Anonymous

Twisted

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Twisted steelers automotive, these crooks did some rust repair on my Honda, car was in rough shape, they called me multiple times increasing the cost each time. During the 3rd call, I told them to forget it.

I was done and going over budget. I told Jill I was going to square up and buy new car. Little did I know they had already done the work that they were quoting me on that 3rd call !! Then they held my car ransome till I paid for this extra work.

They are crooks!!

Plus part of work entailed repairs to unibody, where the welding melted portions of my carpet, leaving car smell like it was in a fire. Stay away from these crooks !!

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Reason of review:
Pricing issue
4 comments
Guest
reply icon Replying to comment of Guest-1373142

Wait for it,............they will respond that you are a liar......wait for it.....

Guest

We had a simple oil change done before we left on vacation, They either didn't do it, or forgot to reset something on the car. A Few days later a light came on telling us we needed oil service.

We ended up at different garage in Massachusetts getting oil changed and serviced as we were worried.

We did call, spoke with girl Jill? Owner?

She Was very rude to us.

We will never go back or let them do any services on either of our 3 vehicles.

And they put down Pronto

Guest

Your a lier we never did no such thing

Guest

Looks common for them to just simply respond that the complaint as "LIAR"

View more comments (3)
Anonymous

Terrible after service follow up

Ripps people off.... They don't have clue.

Took my truck in, had ticking sound in engine. Tim, I guess the owner? Simple guy. Says its minor adjustment.

$275 later, I picks up truck, quiet JUST FOR 1 hour....now I'm in St Jay, pissed off. Head back to twisted POS that next Monday, when all of a sudden engine makes snapping noise, and starts skipping, lost power and died After tow job, call to Tim, he wants proof that I broke down?? WTF!! The Chevy garage pulls valve covers and finds 3 broken parts, rocker levers, they then go on to show me how much they are too tight, actually showed me extremely tight the bolts are.

Twisted failed a simple task.

Failed to call me back when I told them what happened. They suck

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6 comments
Guest
reply icon Replying to comment of Guest-1377456

LIAR ???? That's a great response.

Guest
reply icon Replying to comment of Guest-1377456

Wow!! That’s an original response.

Guest
reply icon Replying to comment of Guest-1377456

That's right, they don't claim or admit working on the problem cars or trucks. Heck they just deny it.

And figure everyone will believe it. Have they call him a liar?

Guest

Lier we never worked on this truck

Guest

wow what kind of a garage treats a customer like this?? I think we buy our gas there, or should i say we used to??

Guest

I purchased gas here a couple weeks ago, seldom pay cash, but was pleasantly surprised at station being full service. Well i paid cash for a fill up and later find they shorted me $5.00I guess they TIP themselves.

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Anonymous

Over spray was everywhere

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Had them do some rust repair. Came out great, but once home and washed the remaining finish felt dull.

My neighbor which is a retired body man of 30 years tells me it's overspray. I called and spoke to the girl, she was rude. They never called me back even after 3 calls. I paid my neighbor and together we cleaned it up.

The repairs looked great, paint looked great.

Overspray BAD, customer service the WORST. I would fire that girl too.

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Reason of review:
Poor customer service
4 comments
Guest

I don't think they are or should be permitted to paint in that building.

You drive by at night and they are in there painting cars, doors cracked with fan blowing fumes outside. Isn't that against the law ? Environmental contamination ??

Pollution ??

Guest
reply icon Replying to comment of Guest-1368166

Why doesn't someone report them. I too have walked by in the evening on my way to get a bite to eat.

Guest
reply icon Replying to comment of Guest-1368356

Wow !!

Guest
reply icon Replying to comment of Guest-1368166

David, I think you are correct about painting in a gas station. You could check with City Hall, if you live near them and the fumes are a bother. I know paint shops have to have expensive ventilation systems, and also special lights, explosion proof.

You could also just contact the fire department when you see the painting going on.

You say they do it at night ??

Sounds shady to me, probably trying to hide it.

Call Sunoco headquarters they would probably cancell the lease if they aren't suppose to be painting in there.

View more comments (3)
Anonymous

Twisted Steal

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Lousy, untrustworthy so called mom and pops service station. Got gas there, full service.

That same day, while washing my car, I find my gas cap missing. I call to ask, if it's there, *** on phone laughs and says NO, But tells me it was on when I left. My husband drives down and finds it in parking lot near pump.

Liars..... Will never gas there again !!

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Reason of review:
Poor customer service
Anonymous

Gas Is oK

They pump my gas, have always liked and prefer Sunoco, they have put air in a tire or two. A lot of potholes in driveway make it hard on tires and difficult to exit in a hurry.

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1 comment
Guest

Holes in their driveway, holes in their moral character also !! Welfare grabbing POS business owner tim and Jill.

Don't take anything to them....it won't be right it won't be safe, and then you won't be happy.

Gotta love how they throw everyone else's work under the bus.

Stay away from them !!

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