Twinings
Twinings Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Twinings reviews show a 5.0 star rating from 1 customer review and 100% positive distribution. Recent feedback notes a recipe or product change for English Breakfast Extra Bold and customers value discounts, special offers, and the website; price level reported as low.
Key Takeaways for Future Customers
- Expect high satisfaction in available reviews and low price level.
- Check product labels carefully; recipe or blend changes have been reported.
- Customer service responsiveness is mentioned but may not resolve taste changes.
Negative Feedback / Risk Areas
- Customer complaints about product change: Extra Bold replaced or now tastes different.
- Flavor consistency concerns and disappointment after substitution with Extra Strong.
Positive Feedback
Reviewer praised the original Extra Bold flavor and highlighted value from discounts and the website experience.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Twinings reviews show a 5.0 star rating from 1 customer review and 100% positive distribution. Recent feedback notes a recipe or product change for English Breakfast Extra Bold and customers value discounts, special offers, and the website; price level reported as low.
Key Takeaways for Future Customers
- Expect high satisfaction in available reviews and low price level.
- Check product labels carefully; recipe or blend changes have been reported.
- Customer service responsiveness is mentioned but may not resolve taste changes.
Negative Feedback / Risk Areas
- Customer complaints about product change: Extra Bold replaced or now tastes different.
- Flavor consistency concerns and disappointment after substitution with Extra Strong.
Positive Feedback
Reviewer praised the original Extra Bold flavor and highlighted value from discounts and the website experience.
Turn one complaint into a collective action
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Verified Reviewer
Twinnings English Breakfast Tea Extra Bold
- - I loved Extra Bold English breakfast tea and its smoky flavor.
- - I received Extra Strong instead of Extra Bold; it has caffeine and no smoky flavor.
Hi
I have been a huge fan of your English breakfast tea in Extra Bold. The flavor was wonderful, and it had this wonderful Smokey taste to it.
I looked forward to my morning cup of tea everyday.
I told so many friends about it.
However, recently much to my surprise, I received instead of my carton of my favorite Extra Bold, I got the Extra Strong.
I was assured by Twinnings customer service that no changes were made to the tea, only the boxing.
Well, I know for sure this is not the same tea I used to buy.
The Extra Strong is just that ,more caffeine and it is not the Extra Bold . The Bold had this Smokey flavor a wonderful little bite to it. The Extra strong is just that extra strong, no smokiness no real flavor.
Perhaps the production of this tea is the same, but the leaf you use is different.
I have tried using 2 them 3 bags in my cup, but it does not produce that Smokey flavor, just more caffeine, which I dont need.
So tell me what happened? I am sad that now I have to search for a new brand of tea that has the wonderful taste that yours once had.
Thank you
Barb Feig
Chicago Il USA
User's recommendation: If you were a lover of the Extra Bold, start hunting for its replacement, because it’s no longer available.
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